Horizon Point Consulting

Category: Beyond Talent

Beyond Talent is our line of resources for professionals in the workplace who are individual contributors without people supervision responsibilities. Read this category for blogs on professional and career development to excel in your current role or help you prepare for your next level career.

  • 4 Tips for reconciling the irony of stress and productivity in the workplace

    4 Tips for reconciling the irony of stress and productivity in the workplace

    What’s impacting performance in the workplace more than anything else these days?  Many people would say it is stress, which is pushing some to the point of full-blown mental health issues.

    Consider how Graeme Cowan, author of Back From the Brink, describes this reality in the Fall 2014 issue of Global Corporate Xpansion Magazine:

    “In a hypercompetitive global economy, organizations must be ‘on’ 24/7. Yet this scramble for perpetual performance is taking a harsh toll on employees. They relentlessly push to get ahead and stay ahead- working longer days, emailing after hours, taking fewer vacations- often with little acknowledgement for their efforts. The result is a workforce that’s not just disengaged (Gallup’s 2013 State of the American Workplace report revealed that 70 percent of U.S. employees fall into this category), but also stressed and depressed. 

    And here’s the irony. The constant hustle aimed at increasing productivity and profitability actually decreases both.”[i]

     

    So what should you do as an employer to combat this irony?

    1. Assess both the level of stress and the causes of stress in your workforce. Developing and administering an organizational survey to assess the level of stress in employees can help you effectively develop a plan to reduce stress levels at the workplace through policies, practices and programs.  You can’t know what to change if you don’t know what the sources of issues are.  In addition, if you do put a plan in place, you can’t know if and how you’ve improved if you don’t have baseline measurements to compare.
    2. Provide stress management training to your staff.  Providing stress management training to your employees can help increase productivity and profitability in the workplace.  Hopefully you have committed to assessing the stress level of your organization (see #1) and have a skilled training provider that can take that information and develop a customized stress management program for your organization.
    3. Analyze your talent management processes, particularly your selection process.  Does it assess people for organizational and job fit?  For more reading on this, check out an article I published inHR Alabama– see page 16. If people aren’t aligned with the organizational purpose and the job purpose, stress is bound to ensue, leading to decreased productivity.
    4. Design policies, procedures and tools that allow people to work smarter not harder and that put controls in place to keep people from falling victim to the toll that working 24/7 takes.  

    For more food for thought on this see:

    Flexibility to Reduce Workplace Stressors

    Should Employers Ban Email after Work Hours?

    Stress Leave

    Need more help as an employee or employer to manage stress?   Download Stress Management: How to Deal with Stress in the Short and Long Term

    Stress Mgmt

  • No Rules, Just Shoes for Sensitivity Training

    No Rules, Just Shoes for Sensitivity Training

    One of our favorite clients requested that we come in and conduct “sensitivity training” for employees.   According to Wikipedia, sensitivity training “is a form of training with the goal of making people more aware of their own prejudices and more sensitive to others.”  The client wanted to make sure that employees understood how to conduct themselves around each other and customers and to understand the legal standards around discrimination.

    Of course, we at Horizon Point aren’t very good at conducting your standard, run-of-the-mill employee training that revolves around an instructor standing at the front of the room telling you what you should and shouldn’t do.  Number one, that’s just plain boring, and number two, this kind of training doesn’t lead to changed and improved behavior on the job.

    So we shook it up a bit, and after getting groups in the class to research and explain with examples what legislation such as Title VII of Civil Rights Act, Americans with Disabilities Act, Sexual Harassment Law, and The Age in Employment Discrimination Act, our theme for the training became:

    Slide06_cade3e754357502d337746d928670112

    When it comes to knowing how to interact with others in the workplace, the legislation that surrounds this dynamic can become overwhelming.  Overwhelming to the point that it inhibits your ability to accomplish anything for fear of doing something wrong.

    The challenge of our “Beyond Talent” approach to “Sensitivity Training” is to simplify it.    And quite simply, you simplify how to interact with others by taking a walk around in their shoes before saying or doing something.  Throw the law or rule books out the window and challenge people to get to know people who are different than they are and try their “shoes” on for size.   By doing this, nine times out of ten you’ll act in a way that won’t ever get you in legal hot water, but more importantly, this way will build more engaged and productive workplaces because people are treated with respect and valued for who they are and what they contribute to the team.

    Have you ever been thorough a sensitivity training?  What was the best take away?

  • Get a best friend at work and other tips on work and life wellbeing

    At the recommendation of the Alabama Society of Human Resource Management’s Wellness Director, I downloaded a copy of Wellbeing:  The Five Essential Elements by Tom Rath and Jim Harter. The book describes the five essential elements of wellbeing (in order of importance) to be: 

    Career

    Social

    Financial

    Physical

    Community

    The authors emphasize how each element is intricately interwoven with each other.

    Here are some tips for maximizing work wellbeing by seeing wellbeing from a holistic perspective:

    Don’t be a workaholic.  “While you might think that people with high career wellbeing spend too much time working, they actually take more time to enjoy life, have better relationships, and don’t take things for granted.  They love what they do each day.”

    Get a work best friend.  “Our research revealed that just 30% of employees have a best friend at work.  Those who do are seven times as likely to be engaged in their jobs, are better at engaging customers, produce higher quality work, have higher wellbeing and are less likely to get injured on the job.” 

    Salary matters, but it isn’t everything.  “Generally, those who have a lot of money can do what they want when they want to do it.  Money can increase short-term happiness by giving us more control over how we spend our time, whether that means a shorter commute, more time at home with family or additional social time with friends.”   And “What we found was that financial security- the perception that you have more than enough money to do what you want to do- has three times the impact of your income alone over overall wellbeing. Further, the lack of worry about money has more than double the impact of income over wellbeing.” 

    Being engaged in your work leads to giving back to the greater community.  “In one organization we studied, workers who were the most engaged in their jobs donated 2.6 times more than those who were not engaged in their careers.”  We agree.  Read more at Passion + Productivity = Give Back 

    How does your work wellbeing impact other areas of your wellbeing?

  • 2 Ways to Get What You’re Worth

    2 Ways to Get What You’re Worth

    Out looking for a job or considering a discussion with your boss about a raise?  If you are, you need to do your research to consider what the knowledge, skills and abilities you have are worth in the marketplace and to the company in which you work or are negotiating with. (Note:  The best time to negotiate your worth is before you accept a job. Once you get locked in a job and a salary range, usually the only way to get a substantial raise is to switch jobs either through a promotion or a move to another organization.)  

    Get the facts about what you’re worth in the market.

    The first thing to do is compare what you do with salary data that is free out there.  Some places to look review salary data: 

    Career One Stop

    Salary.com

    Salary Expert

    BLS

    Take all these sources and compile them to average out what an overall market range is for your role.  Having the facts about what the market will pay for your skills will help you create a case for your value. 

    Know what you’re worth to the organization and suggest that worth be tied to your compensation package. 

    Next, you need to consider how you will or are currently adding value to the organization that may be outside the scope of the traditional job description tied to published salary data. If you are, we suggest instead of trying to get that value quantified through a salary, really prove this worth by suggesting that part of your compensation be tied to that extra value you add. You don’t get that extra unless you create a win-win for the company.  

    For example, if you are awesome at looking at company processes, realizing where there are inefficiencies and cutting costs which leads to increased profitability and margins, gather your numbers and facts and present a case to get a share as a part of your compensation of that increase profitability you created or know you can create.

    If, through your efforts, you are able to bring in more clients or business, quantify this and request part of your compensation be tied to a cut of the increased revenue that comes from your efforts. 

    Most employers will be impressed with the initiative you take to tie your results to company results. Yeah, its riskier to not have it all in guaranteed in salary, but the alternative is more than likely a 2-3% increase a year and no one gets rich off this.  

    How do you make a case for your value? 

    Want more? You may also like: 

    Know Your Value

    Why you should STOP being afraid of negotiating salary

  • Now don’t go changing your compensation structure without….

    Now don’t go changing your compensation structure without….

    You’re worried you’re not attracting the right talent or that you aren’t able to keep good talent around for long and you think it might be because of your salary structure.   Before you launch into a compensation structure overhaul (we’ll tell you how to do this next week on the blog), you need to:

    Know for sure that the reason you are having the problems you are having is in fact compensation related.  It may be that all your supervisors are jerks and people may leave even if you paid them twice as much.  Surveying employees, especially through exit interviews is a good way to do this.  Also, getting a quick snapshot to see if you are externally competitive in compensation in your area is also advisable.  

    Some sites to spot check your wage rates with the market (Make sure you search based on your market.  If you are just competing for talent locally, then search by your metropolitan area, not the entire nation): 

    Career One Stop

    Salary.com

    Salary Expert

    BLS

    Do a job analysis and write job descriptions.  You can’t accurately design a compensation structure without defining what jobs require.  This helps you compare jobs both internally and externally.  

    A job analysis can be done in several ways: 

    Job observation

    Job questionnaire to the people in the roles and their managers

    Review of job logs or reports

    Structured panels

    A combination on any of these

    Reviewing occupational information can help you frame any of the above or help you check the data you’ve gathered against standard responsibilities based on job title

    A job analysis needs to gather what is required to perform the job. (This is a really short way of saying this; there are many purposes of job analysis because it is the basis of any talent management intervention.  Read more about the things needed in job analysis based on what you are trying to accomplish here.) 

    A job description needs to include: 

    Date description was written

    Job status (exempt, non-exempt; full or part time)

    Title

    Purpose of the role

    Reports to

    Job summary (outline of responsibilities of the role)

    Knowledge, skills and abilities required as well as education and experience required

    Essential Functions for ADA purposes

    Tasks and Responsibilities of the job

    Physical factors of the job (environment where the job is performed) and working conditions (overtime requirements, shift)

    The disclaimer that the description is not designed to cover a comprehensive listed of everything the job entails (the other duties as assigned statement) 

    Once you have gone through these two steps, you are ready to start with a compensation redesign if you have determined through Step 1 that is what you need.  Check back on the blog soon to see how to do this. 

    Do you need a compensation overall or something entirely different?