Horizon Point Consulting

Category: Beyond Leadership

Beyond Leadership is Horizon Point’s line of resources for managers of people. Managing ourselves is a distinct set of behaviors from managers the work of others, and we are here to help. Read stories in this category if you are ready to take the next step into people leadership (or if you’re looking for articles to send someone else…).

  • Make It Fun: Choosing AND at Work

    Make It Fun: Choosing AND at Work

    Mary Ila spoke at the 2025 DisruptHR Huntsville event in August, all about how to make work fun and productive. Here’s a recap on what her five minute talk emphasized! 

    Work and play. Too often, we treat them as opposites—like you can only have one at the expense of the other. But what if the real secret to stronger results, happier teams, and better workplaces is choosing AND?

    At Horizon Point, we believe the most impactful organizations are the ones that put people first. And putting people first means recognizing that work and play don’t have to be at odds. In fact, blending the two is where innovation and connection thrive.

    The Power of AND

    For decades, we’ve separated the serious from the playful. Work is about productivity, deadlines, and outcomes. Play is what happens after hours. But that split ignores a core truth: people bring their best selves to work when they feel safe, connected, and able to enjoy what they do.

    By embracing AND, we unlock a workplace culture where high performance and genuine joy coexist.

    The Elements of Work AND Play

    When we think about combining work and play, three core elements rise to the top:

    1. Fun

    Fun doesn’t mean frivolous. It means creating moments of levity and joy that break up the intensity of daily tasks. Laughter, shared activities, or simply celebrating wins together makes teams more resilient and energized.

    2. Connection

    Play builds bridges. When teams connect on a human level—beyond job titles and roles—they develop trust that strengthens collaboration and communication.

    3. Inclusivity

    Play levels the playing field. When everyone is invited in, regardless of position or personality, workplaces become more open, creative, and equitable.

    Psychological Safety: The Foundation

    Of course, fun, connection, and inclusivity can’t thrive without psychological safety.

    Psychological safety is the shared belief that the team is safe for interpersonal risk-taking. When employees know they can speak up, make mistakes, and be themselves without fear of judgment, they feel respected and valued. Research shows it’s one of the most important factors in effective teams.

    Your Turn

    So, how do you choose AND at work?

    • Find small ways to infuse fun into your team’s routine.
    • Be intentional about building meaningful connections.
    • Make sure everyone feels included, seen, and valued.
    • Create a culture where psychological safety is the norm, not the exception.

    Work and play. Productivity and joy. Results and people first. When we stop choosing one over the other, that’s when workplaces truly thrive.

  • Can You Guess Our DiSC Styles?

    Can You Guess Our DiSC Styles?

    Every team has its own rhythm. Ours comes from a mix of personalities, and the DiSC model helps explain how each of us shows up. See our DiSC styles in action when we tasked ourselves with making a team video:

    Click here if the video does not automatically load above.

    Transcript

    Taylor: So, I looked at the questions about a week ago and then I looked at them again yesterday. Um, and I really just gathered my thoughts about what I wanted to say for my answers, but I didn’t really prepare with a script.

    Mary Ila: I did not prepare for this video.

    Lorrie: I honestly looked at the questions this morning, um, and just gave them a little bit of thought and that was it.

    Jillian: I have not prepared for this at all until right now.

    Mary Ila: My DiSC style is an ID or a DI, depending on the environment you put me in.

    Jillian: My DiSC Style is I.

    Taylor: My DiSC style is an S.

    Lorrie: My DiSC style is a C.

    Mary Ila: It means that I like task and people. So, I can get really in my people box and really enjoy interacting with others. Um, and it also means that I can be very focused on results and goals.

    Jillian: I like things that are fast-paced. I like to get stuff done, but I also really like working with people. So I really value collaboration and a team environment.

    Taylor: I am supportive. I’m steady, um, empathetic, calm, collaborative.

    Lorrie: Very analytical, which anyone who knows me knows that that is very true of me. I am very data-driven. Um, I am very good at doing research and problem solving and looking at problems from different angles.

    Mary Ila: There’s not really a slow, cautious bone in my body.

    Why DiSC Matters (and How We’ve Written About It)

    At Horizon Point, personality frameworks aren’t just academic. They shape how we work with clients and with each other.

    In our post Understanding Behavior Styles Can Turn Conflict into Growth, we reflect on the Supportive–Conscientious style and write:

    “Understanding personality styles—not just our own, but others’ too—can dramatically shift how we handle disagreements in the workplace.”

    That resonates with what you just read in the transcript. Our communication rhythms are different, and knowing each style helps us navigate tension with trust and clarity.

    We’ve also drawn parallels through creative analogies (shoutout to Mary Ila). In 4 Lessons in Personality from Hamilton, Mary Ila used character dynamics to bring behavior styles to life, making DiSC both memorable and meaningful.

    Team Dynamics at Work

    Here’s how our styles show up:

    • Mary Ila – D (Dominant) drives forward action and decisiveness.
    • Jillian – i (Influential) brings energy and connection.
    • Taylor – S (Steady) offers calm, supportive consistency.
    • Lorrie – C (Conscientious) brings structure, accuracy, and quality.

    This mix helps our team fill gaps. The D drive is balanced by C precision. The i warmth is balanced by S thoughtfulness. It’s a real-life example of how difference makes a team stronger.

    Self-Awareness Makes Work Better

    DiSC isn’t about labeling people. It’s about understanding ourselves and our colleagues so we can communicate clearly, work effectively, and support each other.

    When we know where we lean and how others lean, it turns conflict into growth and collaboration into something richer.

    Want to Bring DiSC to Your Team?

    No matter your organization’s size, DiSC can build better communication, more intentional decision-making, and healthier conflict. Curious how we bring this to life through leadership training, team building, or coaching? Visit our Create Leaders page to see how we embed DiSC into positive change.

    Thanks for reading The Point Blog. If you’d like more stories, insights, or team spotlights—especially related to DiSC—we’d love to share more.

  • What the Dentist’s Chair Can Teach Us About Leadership

    What the Dentist’s Chair Can Teach Us About Leadership

    When have you seen psychological safety in action? A few weeks ago, my youngest son, who is fifteen, had a dentist appointment. Unlike me, my kids have always enjoyed going to the dentist—or at least not dreaded it. I was always thankful, especially when they were little, that trips to the dentist didn’t end in a meltdown. And I give a lot of credit to the pediatric dentist and her staff for that.

    They had a way of making kids feel completely at ease. What helped my son feel comfortable—even in a situation where many kids (and adults!) feel anxious—was something we talk about often in leadership: psychological safety.

    The dental team welcomed questions. They showed the kids the tools, explained what they were going to do, and used language they could understand. The unknown wasn’t scary—because it wasn’t unknown anymore. Step by step, they built trust by creating an environment where curiosity was encouraged and no question was too small.

    That approach didn’t just reduce fear—it actually made him want to be there. Psychological safety in action.

    What ‘Psychological Safety in Action’ Means for Leaders

    The same principles apply at work. If we want people to show up fully, stay engaged, and take ownership, we have to create spaces where they feel safe to ask questions, express concerns, and understand the “why” behind what we’re doing.

    Motivation isn’t about pizza parties or quick perks. It’s about creating a culture where people feel energized, committed, and able to perform at their best—a culture grounded in trust and growth.

    Why Psychological Safety Matters

    At Horizon Point, we talk a lot about psychological safety—the belief that it’s okay to speak up, ask questions, and offer ideas without fear of negative repercussions. In fact, Google’s Project Aristotle found that psychological safety is the most important factor in high-performing teams. When it’s present, employees are more likely to contribute, take initiative, and stay engaged.

    Safety Isn’t Soft—It’s Strong

    But psychological safety alone isn’t enough. Part of a psychologically safe environment is the ability to manage conflict successfully. Too often, leaders avoid conflict to “keep the peace.” But as Amy Edmondson—one of the top authorities on psychological safety—says:

    “Psychological safety is not about being nice. It’s about giving candid feedback, openly admitting mistakes, and learning from each other.”

    Kim Scott, in her book Radical Candor, builds on this idea: leaders must care personally and challenge directly. Avoiding conflict isn’t protecting your team—it’s often self-serving. It creates distrust, fuels passive-aggression and resentment, and slows innovation.

    You need both – safety and conflict management skills. A team with psychological safety but no conflict skills becomes stagnant. A team with conflict skills but no psychological safety stays silent out of fear. Psychological safety in action is the foundation; healthy conflict is the catalyst for growth.

    Lead with Vulnerability and Structure

    As leaders, we set the tone by modeling vulnerability. That means admitting mistakes, inviting feedback, and showing up even when we’re unsure. As Brené Brown says in Dare to Lead:

    “Vulnerability is not winning or losing; it’s having the courage to show up and be seen when we have no control over the outcome.”

    By showing vulnerability as a leader, you give your team permission to do the same. Of course, this comes with guardrails:

    • Structure how concerns are raised.
    • Ensure communication is professional and constructive.
    • Recognize and reward honest feedback and collaboration—not just results.

    Motivated Teams Are Aligned, Not Always in Agreement

    Having a psychologically safe team that manages conflict well doesn’t mean everyone agrees all the time. It means team members respect each other’s different views and work through them constructively. Motivated teams aren’t always in agreement – they’re in alignment. That’s psychological safety in action.

    Books, books, books!

    Want to know more about the books Lorrie mentioned this week? Check them out on our Bookshop.org featured list:

  • What Really Motivates Employees? Lessons from Herzberg

    What Really Motivates Employees? Lessons from Herzberg

    What really motivates employees? We don’t have a straight answer for you, but we do love a good organizational psychology theory that stands the test of time—and Herzberg’s Two-Factor Theory of Motivation. We aren’t ready to talk about what really motivates employees until we’ve talked about what doesn’t unmotivate them (yes, we know that’s a double negative and that unmotivate isn’t a real word, but stay with us.)

    Simply Psychology puts it like this:

    Herzberg’s two-factor theory suggests that job satisfaction is influenced by two categories:

    Motivators    , like recognition and achievement, lead to higher satisfaction and motivation.

    Hygiene factors, such as salary and working conditions, prevent dissatisfaction—but don’t necessarily inspire motivation.

    In other words, motivators spark engagement and growth, while hygiene factors help employees stay neutral rather than dissatisfied. According to Herzberg, what really motivates employees are factors that can’t meaningfully exist until hygiene factors are taken care of. Both hygiene factors and motivating factors are necessary to create a productive and fulfilling work environment.

    Yikes, I’m a supervisor!

    If you’re in a supervisory role, this might sound a little discouraging—are you only responsible for preventing dissatisfaction? Can’t you inspire motivation too?

    We think you can. In fact, we’d argue that the ability to influence motivators is what helps a supervisor become a leader.

    What Really Motivates Employees: In Practice

    Here are a few practical ways you can move beyond maintenance and actually create a motivating workplace:

    1. Get to Know What Drives Each Employee
    Want to know what really motivates employees? Ask them.

    Different motivators resonate with different people. Start with our Motivation Checklist to understand what matters most to your team.

    We often use this in conjunction with DiSC training, which we highly recommend for new teams or teams experiencing disconnect. 

    2. Hold Meaningful One-on-Ones
    Use regular one-on-one conversations to explore motivators and check on hygiene factors. Ask questions like:

    • What are your career goals?
    • What kind of work energizes you—and what drains you?
    • How do you prefer to be recognized?

    Need help? Try our printable conversation cards designed for intentional check-ins. We also recommend cards from The Unstuck Box.

    3. Don’t Ignore Hygiene Factors
    In your one-on-ones, also check on basic needs:

    • Are tools, resources, and safety measures in place?
    • Are personal challenges affecting work?
    • Are compensation or benefits a concern? (Make this a point of discussion at least once or twice a year.)

    4. Support Development and Growth
    Create personal development plans that encourage ownership and responsibility. We use the Leaders as Career Agents process to guide these conversations.

    Leaders as a Bridge to Satisfaction

    Leaders who consistently invest time in these actions are more than just supervisors—they become the bridge between employee potential and job satisfaction. So… what really motivates employees? It doesn’t require big budgets or elaborate programs—just intentional conversations, consistent follow-through, and a commitment to growth.

    How are you creating engaging work environments?

    We’d love to hear what works for you.

  • 4 Steps to Fanatic Leadership Discipline

    4 Steps to Fanatic Leadership Discipline

    This post was originally published after Memorial Day weekend ten years ago. On it’s 10th anniversary, we’re bringing it back. Enjoy!

    Over Memorial Day weekend, my family spent some time at the river. Trying to stay true to actually getting some exercise, even while on vacation, I was pushing my kids in the stroller down a windy and hilly river road when we came upon a man chopping firewood, transporting in on a wheelbarrow, and putting it in a spot beside his house to store.

    It’s May in Alabama. Even at 9 am it was approaching 90 degrees with the humidity level about that high. It was hot, and it will be hot for a while, most likely until at least October. I thought this man was crazy. With no need for firewood in the near future, why would he be utilizing the vacation holiday weekend farthest away from winter this side of Easter to chop firewood? In long pants and a long shirt no less.

    I wasn’t the only one perplexed by what he was doing. After we passed him a second time, my four-year-old said, “Mommy, what is that man doing?” I responded he’s chopping and moving firewood, to which he replied, “Why?”

    But as a read, Great by Choice by Jim Collins, a book focused on leading and thriving in the midst of uncertain environments (and let’s face it, isn’t every environment uncertain in one way or another?), I realized this man just might be illustrating a key leadership principle emphasized in the book.

    This is the principle of “Fanatic Discipline” and this quote captures its sentiments:

    “Victory awaits him who has everything in order- luck people call it. Defeat is certain for him who has neglected to take the necessary precautions in time; this is called bad luck.” Roald Amundsen (the first person to lead a team to reach the South Pole).

    It dawned on me, this is what we strive to teach leadership coaching clients by instilling consistent behaviors that lead to habits that then lead to results. In other words, we preach “fanatic discipline” by chopping your firewood before you even need it.

    If you are wanting to instill “fanatic discipline” to reach results, how do you do it?

    1.You focus on what you can control, not what you can’t. The only thing you can control is your behavior. Nothing more classically illustrates this than Stephen Covey’s Circle of Control and Influence concept (read more about it in Seven Habits of Highly Effective People). Our friend wasn’t focused on the heat, which he couldn’t control, or one to make excuses for the heat, instead he did number two….

    2. Focus on doing important behaviors regularly, not all in one bout of energy, but in a way that allows for consistent progress to be achieved (for more on this, read the chapter on “20 Mile March” in Great by Choice. I imagine our man chops a little bit of firewood every morning throughout the year, even when it is hot and even when it is a holiday, in order to have enough stored for the winter. He doesn’t wait until the first sign of a cold snap to get to chopping. Slow and steady really does win the race. As Collins states…

    “It’s about having concrete, clear, intelligent and rigorously pursued performance mechanisms that keep you on track. The 20 Mile March creates two types of self-imposed discomfort: (1) the discomfort of unwavering commitment to high performance in difficult conditions, and (2) the discomfort of holding back in good conditions.”

    3.The behavior is monitored and tracked, not the outcome. There is nothing like a good ole chart, simple and easy to keep track of your progress and actually motivate performance. The simple process and tool we have begun using for this can be found in Marshall Goldsmith’s book Triggers. As Goldsmith states, “Quantifying effort rather than outcomes reveals patterns that we’d otherwise miss.” I imagine our friend the firewood man has a chart on his fridge that he checks off on the days he does his chopping or one that he makes a tally mark on each day he chops to count how much wood he has or has left to chop (or maybe he doesn’t, but for my story’s purpose he does).

    4.When the first three things are done, we set ourselves up to achieve outcomes. I know the firewood man won’t be cold this winter. Do you often leave yourself out in the cold because you’ve focused on the outcome and not the effort or the consistent behavior to achieve the result you are looking for? I know I have.

    What is one thing you can control, start to do today, and track with “fanatic discipline” that will help you be the leader you want to be?