Horizon Point Consulting

Author: Lorrie Coffey

  • Show Compassion, Save Your Empathy

    Show Compassion, Save Your Empathy

    “What the world needs more than empathy is compassion. Empathy is feeling the pain and suffering of others. Compassion is acting to relieve the pain and suffering of others.” – Adam Grant

    A couple of weeks ago I was listening to Adam Grant’s podcast while driving and the topic was mental health and how organizations can make an impact. At Horizon Point we’ve been having candid conversations about our own mental health in the last few months. As Mary Ila mentioned in her blog post Taking a Walkabout we have all been dealing with health issues as a result of our own stress and anxieties over the past year or so. For us, it all came to a halt during our first quarterly meeting of 2021. And as a result, we have each agreed to take a sabbatical to focus on ourselves. But at the same time, it has led us to conversations on how we can do the next right thing for our clients as well and help them focus on the mental health of their employees. 

    The podcast with Adam really hit a chord with me. I am an empath, and this is where I really struggle with my mental health. As Adam explains it, having empathy means that you feel the pain and suffering of others. And I agree with him, empathy is exhausting. 

    As Adam mentions in his podcast, when employees are struggling with their mental health, it has a significant impact on their performance. So how can employers show that they care about the mental health of their employees without exhausting themselves in the process? According to Adam, it’s through compassion, not empathy. 

    I had never really thought about empathy and compassion together before. I think we often use the terms interchangeably, I know I did. But now I understand they are very different. 

    Empathy is aimed at an individual and allows for a lot of bias. You will have more empathy for an individual you like than one you don’t. You may have more empathy for that star employee than you do for the one who struggles to meet deadlines. You have more empathy for the employee that reminds you of yourself. 

    Compassion isn’t about how much you feel someone’s pain, it’s about how well you respond to help alleviate that pain. You can have all of the empathy in the world, feel someone else’s pain immensely, but not do anything to help them relieve that pain and suffering. Compassion is all about helping them move through that pain to the other side. 

    So how can organizations create a compassionate culture? 

    • Allow sick days to be utilized for mental health- As Adam puts it allow “sad days.”
    • Make sure your health plan covers mental health, or offer an EAP. 
    • Take two minutes to ask employees how they are. If you notice an employee seems to be having a rough day, show them you care, don’t just try to avoid them. 
    • Ask employees if they need help, don’t wait for them to come to you. 
    • As Brene’ Brown would say, you have to be vulnerable. Be willing to put yourself out there too. At Horizon Point we have all been very vulnerable with each other, both before and now during our rejuvenation period. 

    Creating a culture of compassion helps to keep your employees from the exhaustion of empathy, can increase productivity, improve employees’ mental health which can decrease your healthcare costs, and so much more.

    How can you help your organization create a culture of compassion?  

  • World Mental Health Day- October 10th, 2021

    World Mental Health Day- October 10th, 2021

    As World Mental Health Day approaches, let’s help end the stigma around mental health in the workplace. 

    Did you know? 

    • Pre-Covid, 19% of adults in the US experienced a mental illness, and that number has increased 1.5 million since the start of the pandemic. (MHA)
    • 24% of adults with a mental illness report an unmet need for treatment. This number has not declined since 2011. (MHA)
    • 10.8% of Americans with a mental illness are uninsured. (MHA)
    • 1 in 5 Americans experiences mental illness. (NAMI)
    • Only 45% of American adults with mental illness seek treatment. (NAMI)

    Mental Health America ranks states based on the prevalence of mental illness and access to care. Alabama ranks #40, meaning there is a higher rate of mental illness and fewer resources available to those in need. Where does your state rank? And what can employers do to help not only your employees but also their families? 

    1. Educate yourself. Understand what mental illness is and what it is not. The World Health Organization (WHO) is helping to bring mental health to the forefront on World Mental Health Day by providing a series of workshops that includes topics like Mental Healthcare for All and Mental Health in the Workplace. There are other great resources out there to help educate on mental illness as well, including those available from NAMI.org and MHA.
    2. Provide resources. Make sure your organization provides resources to employees such as mental health benefits within your healthcare plan, an EAP, mental health days (or as Adam Grant refers to them, “sad days”), or wellness programs. But also make sure your employees know these benefits are available to them. Highlight a mental health benefit in your quarterly newsletter, provide comprehensive open enrollment informational sessions that highlight what each plan offers, work with your EAP or wellness program providers to come onsite to do trainings, and make sure you have information posted in the break area on these benefits. 
    3. Know the warning signs. Just because someone says they’re “fine” doesn’t mean they are. Know what to look for such as sudden changes in mood or behavior (keep in mind that these changes can be manic or depressive in nature), difficulty concentrating or meeting deadlines, sudden significant changes in weight or appearance, or complete withdraw. 
    4. Be vulnerable. First, be willing to listen, really listen. If an employee comes to you, be an active listener, let them know you have the time for them. Set everything else aside. Sometimes just having someone listen can make all the difference. And be willing to share, to let down your guard a little, and be honest. As Mary Ila mentioned in her post Taking a Walkabout, we all came to a point where our stress overwork, family, and other things got the best of us and during our recent quarterly planning meeting we all just stopped, took a deep breath, and allowed ourselves to be vulnerable. We all had a snippet of information about things that were going on in each other’s lives, but up until that moment, we didn’t know the true extent of those stressors and the impact they were having on us as individuals, and as a team. 
    5. Take action. This is one I hope you never have to use, but know that if you have reason to believe that there is an immediate threat that an employee may harm themselves or others as a result of their mental health, there are resources available for you to contact to get them the help they need quickly. The local police department will always do a wellness check if requested. 

    How can your organization help end the stigma around mental health in the workplace? 

     

  • Is it Time to Kill the 40-Hour Workweek?

    Is it Time to Kill the 40-Hour Workweek?

    Americans work an average of 41.5 hours per week, with 11.1% working over 50 hours per week. World Population Review

    Americans work 137 more hours per year than Japanese workers, 260 more hours per year than British workers, and 499 more hours per year than French workers. International Labour Organization

     

    Based on data from the US Bureau of Labor Statistics, productivity per American worker has increased 400% since 1950. Meaning Americans should be able to accomplish in 10 hours per week what it took 40 hours to accomplish in 1950. Yet, we are still working 40 hours per week. 

    So where did the 40-hour workweek start? With Henry Ford. He implemented it in his Detroit factory it was an innovation in favor of employees. Most workers were putting in six days per week and Ford created the concept of work-life balance. He reduced the workweek to five days in order to allow his employees ample time to rest and be with their families. 

    Over a century later we still talk about a work-life balance, but we’ve lost the purpose that drove Ford to implement that 40-hour week. We’ve gradually climbed that hill back up towards longer hours and less work-life balance. We shun those who work only 40-hours per week and praise those who work 60-80 hours per week. We have become a society that brags about how many hours we put in at work each week. 

    I’ll never forget my first job out of college, I received my offer letter and it said that I was required to work a minimum of 45 hours per week. And rarely in the three years, I worked there did I put in less than at least 50, sometimes as much as 80. 

    We want to claim that certain industries just require at least 40-hours per week, such as healthcare, retail, or manufacturing, but do they really or are we just stuck in that “we’ve always done it this way” rut? Autonomy, an independent research group in Iceland, conducted a four-year study from 2015 to 2019 in which they reduced the workweek of over 2,500 employees from 40 hours down to 35-36 hours. The results were overwhelming. 

    • Employees were happier and healthier
    • It improved work-life balance
    • Productivity remained the same or increased

    The results were so positive that by the time the study was published earlier this year, 86% of Iceland’s population had either moved to a reduced workweek or added into their collective bargaining agreements to do so in the future. 

    The study by Autonomy is not the only study that has been conducted in recent years and as with the Autonomy study, results show that decreasing the workweek has a positive impact on employee health and wellbeing, work-life balance, and productivity. 

    So why do we continue to hold so tight to the 40-hour workweek?

  • Three Steps to Effective Business Writing

    Three Steps to Effective Business Writing

    How many emails do you get each day? How many pieces of paper pass through your hands in a week? 

    Written communication is the #1 form of communication used in the workplace. Whether it’s communicating with supervisors, co-workers, clients, or vendors, we are constantly sending written communication back and forth. 

    The top issue I hear from clients is a lack of effective communication in their organizations. And usually, that includes inadequate written communication. Effective business writing can have a huge impact on an organization’s ability to grow. Look at any job description and you’re likely to find the requirement of “excellent communication skills, both written and oral”. But while it’s extremely important and in most cases required, there are few resources on how to be effective in business writing. 

    Industry in the US is becoming more remote and more global, which means that effective writing is even more critical now. So how can you be a more effective writer and how can you train your employees to draft effective written communication?

    There are three key steps to effective business writing: 

    1. Prewriting: Before you put pen to paper or fingers to the keyboard, think about why you’re writing, who your audience is, and what you need to convey. This is best done by creating an outline and there are three common outline formats. Just remember, there is no right or wrong way to create an outline. Use the method that works best for you. (I’m a classic outliner, cluster outlines stress me out!)
      1. Classic outline: uses roman numerals to outline sections and sub-sections (headings & sub-headings)
      2. Full-Sentence outline: Uses full sentences to outline each paragraph/topic (estimate total paragraphs/sections)
      3. Cluster outline: Similar to brainstorming, jot down ideas and cluster similar ideas together to create main topics and sub-topics. 
    2. Drafting: Once you’ve created an outline, now you’re ready to put pen to paper or fingers to the keyboard. Keep in mind, a first draft is a rough draft, it’s not meant to be perfect. A few rules to keep in mind as you sit down to write:
      1. Know yourself. Where do you do your best writing, what helps you to concentrate? Are you in the right mind to write or do you need to come back to it at a later time when you’re in a better mental state? 
      2. Once you start, don’t stop. Let your thoughts flow without hesitation. Don’t stop in the middle and take a break, you might break your train of thought or lose your stamina. And don’t try to edit as you go, just write. 
      3. Once you stop, walk away. Don’t immediately start editing your first draft. Take a break, whether that’s 15 minutes or two days. Give your mind time to settle back down and absorb what you put on paper. 
    3. Editing: Now that you gave yourself that break, come back to it. Read it and start analyzing it. Did you get your points across, is it in a logical order, does it speak to your audience? Once you think you’re done, have someone else take a peek. Ask them to read it both for understanding and for grammar. Here at Horizon Point, we always have someone proofread what we write, from blog posts to proposals, to reports for clients (and yes, sometimes even emails before we hit send). 

    Once you have the three keys to business writing down, start to consider how you can measure the effectiveness of your writing. This will vary depending on the type of communication and what your goal was. You may find that you need to measure quality, quantity, or both. 

    Could your organization benefit from more effective business writing? 

  • The Cost of Sexual Harassment

    The Cost of Sexual Harassment

    EEOC reported sexual harassment claims have ebbed and flowed for years now. Some years it’s up and some it’s down. The “MeToo” movement gained momentum in 2017 and for the two years following we saw a rise in EEOC sexual harassment claims. Now the numbers are starting on the down curve again; I’m sure in part due to the pandemic and move to remote workforces. But being remote doesn’t protect any organization from the threat of sexual harassment situations. 

    A 2019 study conducted by Deloitte aimed to estimate the cost impact of sexual harassment on organizations. By creating a model algorithm to determine the average cost based on total cases, Deloitte estimated that in 2018 workplace sexual harassment cost organizations $2.6 billion in lost productivity and $0.9 billion in other costs, or an average of $1,428 per victim. 

    Sexual harassment in the workplace can have a huge impact on the organization, including increased absenteeism, decreased employee morale, higher turnover, and management time to investigate claims. Sexual harassment can have a major psychological impact on victims, causing such symptoms as anxiety, depression, insomnia, or headaches. All of these symptoms can in turn have a major impact on an employee’s ability to perform the duties of their position. They can also have a major impact on the employer’s insurance costs, as employees who suffer such symptoms often need to seek medical assistance to alleviate them. 

    In addition to the costs mentioned above, employers who have to fight claims of sexual harassment through the EEOC or the courts will spend a great deal of time collecting evidence, consulting legal counsel, and fighting the claim in EEOC mediation and/or court. Punitive and compensatory damages could cost an organization between $50,000 and $300,000, depending on company size. 

    There are multiple options available to employers to help them ensure their employees, and their leadership is trained on sexual harassment including online training that can be purchased on a per person license, LMS training modules that can be purchased for a flat fee, or outsourced training. 

    Currently, 18 states have some form of regulation on sexual harassment training for employers. Many employers opt-out of training because it’s not required in their state. Others put off training thinking “It would never happen here” or “I can’t afford training”, but it can happen in any organization and the cost of providing training annually is much less than the potential cost of not providing training. 

    To find out more about Horizon Point’s sexual harassment training, view our course outline.