Horizon Point Consulting

Author: Lorrie Coffey

  • Is it Time to Kill the 40-Hour Workweek?

    Is it Time to Kill the 40-Hour Workweek?

    Americans work an average of 41.5 hours per week, with 11.1% working over 50 hours per week. World Population Review

    Americans work 137 more hours per year than Japanese workers, 260 more hours per year than British workers, and 499 more hours per year than French workers. International Labour Organization

     

    Based on data from the US Bureau of Labor Statistics, productivity per American worker has increased 400% since 1950. Meaning Americans should be able to accomplish in 10 hours per week what it took 40 hours to accomplish in 1950. Yet, we are still working 40 hours per week. 

    So where did the 40-hour workweek start? With Henry Ford. He implemented it in his Detroit factory it was an innovation in favor of employees. Most workers were putting in six days per week and Ford created the concept of work-life balance. He reduced the workweek to five days in order to allow his employees ample time to rest and be with their families. 

    Over a century later we still talk about a work-life balance, but we’ve lost the purpose that drove Ford to implement that 40-hour week. We’ve gradually climbed that hill back up towards longer hours and less work-life balance. We shun those who work only 40-hours per week and praise those who work 60-80 hours per week. We have become a society that brags about how many hours we put in at work each week. 

    I’ll never forget my first job out of college, I received my offer letter and it said that I was required to work a minimum of 45 hours per week. And rarely in the three years, I worked there did I put in less than at least 50, sometimes as much as 80. 

    We want to claim that certain industries just require at least 40-hours per week, such as healthcare, retail, or manufacturing, but do they really or are we just stuck in that “we’ve always done it this way” rut? Autonomy, an independent research group in Iceland, conducted a four-year study from 2015 to 2019 in which they reduced the workweek of over 2,500 employees from 40 hours down to 35-36 hours. The results were overwhelming. 

    • Employees were happier and healthier
    • It improved work-life balance
    • Productivity remained the same or increased

    The results were so positive that by the time the study was published earlier this year, 86% of Iceland’s population had either moved to a reduced workweek or added into their collective bargaining agreements to do so in the future. 

    The study by Autonomy is not the only study that has been conducted in recent years and as with the Autonomy study, results show that decreasing the workweek has a positive impact on employee health and wellbeing, work-life balance, and productivity. 

    So why do we continue to hold so tight to the 40-hour workweek?

  • Three Steps to Effective Business Writing

    Three Steps to Effective Business Writing

    How many emails do you get each day? How many pieces of paper pass through your hands in a week? 

    Written communication is the #1 form of communication used in the workplace. Whether it’s communicating with supervisors, co-workers, clients, or vendors, we are constantly sending written communication back and forth. 

    The top issue I hear from clients is a lack of effective communication in their organizations. And usually, that includes inadequate written communication. Effective business writing can have a huge impact on an organization’s ability to grow. Look at any job description and you’re likely to find the requirement of “excellent communication skills, both written and oral”. But while it’s extremely important and in most cases required, there are few resources on how to be effective in business writing. 

    Industry in the US is becoming more remote and more global, which means that effective writing is even more critical now. So how can you be a more effective writer and how can you train your employees to draft effective written communication?

    There are three key steps to effective business writing: 

    1. Prewriting: Before you put pen to paper or fingers to the keyboard, think about why you’re writing, who your audience is, and what you need to convey. This is best done by creating an outline and there are three common outline formats. Just remember, there is no right or wrong way to create an outline. Use the method that works best for you. (I’m a classic outliner, cluster outlines stress me out!)
      1. Classic outline: uses roman numerals to outline sections and sub-sections (headings & sub-headings)
      2. Full-Sentence outline: Uses full sentences to outline each paragraph/topic (estimate total paragraphs/sections)
      3. Cluster outline: Similar to brainstorming, jot down ideas and cluster similar ideas together to create main topics and sub-topics. 
    2. Drafting: Once you’ve created an outline, now you’re ready to put pen to paper or fingers to the keyboard. Keep in mind, a first draft is a rough draft, it’s not meant to be perfect. A few rules to keep in mind as you sit down to write:
      1. Know yourself. Where do you do your best writing, what helps you to concentrate? Are you in the right mind to write or do you need to come back to it at a later time when you’re in a better mental state? 
      2. Once you start, don’t stop. Let your thoughts flow without hesitation. Don’t stop in the middle and take a break, you might break your train of thought or lose your stamina. And don’t try to edit as you go, just write. 
      3. Once you stop, walk away. Don’t immediately start editing your first draft. Take a break, whether that’s 15 minutes or two days. Give your mind time to settle back down and absorb what you put on paper. 
    3. Editing: Now that you gave yourself that break, come back to it. Read it and start analyzing it. Did you get your points across, is it in a logical order, does it speak to your audience? Once you think you’re done, have someone else take a peek. Ask them to read it both for understanding and for grammar. Here at Horizon Point, we always have someone proofread what we write, from blog posts to proposals, to reports for clients (and yes, sometimes even emails before we hit send). 

    Once you have the three keys to business writing down, start to consider how you can measure the effectiveness of your writing. This will vary depending on the type of communication and what your goal was. You may find that you need to measure quality, quantity, or both. 

    Could your organization benefit from more effective business writing? 

  • The Cost of Sexual Harassment

    The Cost of Sexual Harassment

    EEOC reported sexual harassment claims have ebbed and flowed for years now. Some years it’s up and some it’s down. The “MeToo” movement gained momentum in 2017 and for the two years following we saw a rise in EEOC sexual harassment claims. Now the numbers are starting on the down curve again; I’m sure in part due to the pandemic and move to remote workforces. But being remote doesn’t protect any organization from the threat of sexual harassment situations. 

    A 2019 study conducted by Deloitte aimed to estimate the cost impact of sexual harassment on organizations. By creating a model algorithm to determine the average cost based on total cases, Deloitte estimated that in 2018 workplace sexual harassment cost organizations $2.6 billion in lost productivity and $0.9 billion in other costs, or an average of $1,428 per victim. 

    Sexual harassment in the workplace can have a huge impact on the organization, including increased absenteeism, decreased employee morale, higher turnover, and management time to investigate claims. Sexual harassment can have a major psychological impact on victims, causing such symptoms as anxiety, depression, insomnia, or headaches. All of these symptoms can in turn have a major impact on an employee’s ability to perform the duties of their position. They can also have a major impact on the employer’s insurance costs, as employees who suffer such symptoms often need to seek medical assistance to alleviate them. 

    In addition to the costs mentioned above, employers who have to fight claims of sexual harassment through the EEOC or the courts will spend a great deal of time collecting evidence, consulting legal counsel, and fighting the claim in EEOC mediation and/or court. Punitive and compensatory damages could cost an organization between $50,000 and $300,000, depending on company size. 

    There are multiple options available to employers to help them ensure their employees, and their leadership is trained on sexual harassment including online training that can be purchased on a per person license, LMS training modules that can be purchased for a flat fee, or outsourced training. 

    Currently, 18 states have some form of regulation on sexual harassment training for employers. Many employers opt-out of training because it’s not required in their state. Others put off training thinking “It would never happen here” or “I can’t afford training”, but it can happen in any organization and the cost of providing training annually is much less than the potential cost of not providing training. 

    To find out more about Horizon Point’s sexual harassment training, view our course outline.  

  • Returning to Work Safety and Legally

    Returning to Work Safety and Legally

    A recent study by The Conference Board shows that 31% of employees are not comfortable returning to work and 39% are only moderately comfortable. So how can employers ensure that they address employee concerns as they create guidelines for returning to the office while also ensuring those guidelines are compliant with state and federal regulations? 

    The Canadian Centre for Occupational Health and Safety created a Hierarchy of Controls that addresses five focus areas designed to help control the spread of Covid-19 as organizations return to the office, ordering protocols from most effective to least effective at containing the spread of the virus. 

     

    The Biden Administration had hoped to have 70% of Americans vaccinated by July 4th, however, that number has fallen far short at just 47.9%. Alabama is ranked 50th among the states plus D.C. with only 32.7% of the population fully vaccinated. Given the hesitation with getting vaccinated, it has led to a lot of questions from employers on how they can encourage employees to get the vaccination, how they can verify vaccination status, and whether or not they can mandate it. 

    • Can I mandate that employees get the Covid-19 vaccination? Yes, employers can opt to mandate vaccination. However, employers have to provide for ADA and religious accommodations. 
    • Can I require employees to show proof of vaccination? Yes, employers can require proof of vaccination. If you maintain a copy of proof of vaccination, make sure the documentation is maintained in the employee’s medical file and not their personnel file. If an employee loses their vaccination card, they can request proof of vaccination from the provider or by contacting the Alabama Health Department who maintains a vaccination database. 
    • Can I ask an employee why they are not vaccinated? Yes, however, I advise against it. Doing so could open you up to discrimination liability under ADA, ADEA, GINA, and Title VII. 
    • Can I create a separate mask requirement for employees who are vaccinated versus employees who are not? Yes, you can have mask requirements based on vaccination status, as well as other classifications that may make sense for your organization such as work location or department. However, creating your mask policy should include a statement that employees cannot question or confront employees who are/are not vaccinated and concerns regarding the wearing of masks should be directed to management/HR, not directly to the employee. Also, keep in mind that persons who have received their second dose of the vaccine are not considered fully vaccinated until at least two weeks after receiving the final dose. Vaccinated individuals can still contract Covid-19, however, their symptoms should be much milder and they can still pass Covid to others. 

    The key to easing employee concerns over returning to the office is to communicate. Be sure that employees are aware of the return-to-work policy implemented, and are able to ask questions, present concerns, and provide feedback or suggestions. Ensure that they know what steps and actions you have taken in the Hierarchy of Controls to help protect them. If you’ve inspected the ventilation system or had it cleaned, tell them. If you have added sanitizer stations or replaced bathroom fixtures with sensor-activated fixtures, tell them. You can create all of the possible controls and make all of the possible improvements to help protect your employees, but it will not ease their minds if they have no idea that you did it. 

    As you prepare to return to work, what controls and policies are you considering? 

  • To Offer or Not to Offer: Pros and Cons of Sign-on Bonuses Post Covid

    To Offer or Not to Offer: Pros and Cons of Sign-on Bonuses Post Covid

    Last week my colleague, Taylor, talked about the rise in hiring incentives that we are seeing in 2021. As of April, the national unemployment rate was 6.1%, and the rate in Alabama as of April was 3.6%, almost half of the national average. With the unemployment rate so low, employers who are now able to ramp their businesses back up post-Covid are finding it impossible to hire. So as Taylor mentioned, many are turning to offer sign-on bonuses or opportunities to win a prize such as a car in order to entice individuals to apply. It sounds great in theory, but what are the pros and cons of sign-on incentives that organizations need to consider? 

    Pros: 

    1. Sign-on bonuses get people in the door and on the clock. It’s definitely an attention-getter. Who wouldn’t like a few extra dollars in their pocket just for accepting a job? Promoting positions with a sign-on bonus is a great way to increase your application pool and find hires that may be needed just to keep your business running. 
    2. It can help you win over the competition. In the current market, employers are all fighting over the same candidates. What can you offer that the competition can’t? A higher sign-on bonus may be the tipping factor in which position a candidate applies to and/or accepts.
    3. It’s a one-time hit to your budget. Many employers are offering sign-on incentives right now because the market is so tight, and because they are trying to attract candidates away from an inflated unemployment payment. While offering a sign-on bonus may be putting a tight squeeze on many small businesses’ bank accounts, it’s a one-time hit to the financials. Once the hiring market shifts, which many predict will happen once states start eliminating the additional unemployment federal funds, employers will be able to cease the sign-on incentives and get their budgets back on track. 

    Cons: 

    1. Collect and bail. If your sign-on incentive is payable immediately upon hire, there is nothing keeping a new hire from collecting the sign-on bonus and walking away. If you defer payment until an employment period has been met (i.e. payable after 60 days of employment) that may be a deterrent to candidates if they can get an immediate payout elsewhere.
    2. Decreases employee morale. Offering sign-on incentives to new hires that weren’t available to current employees might not sit well with some. For example, you promote an employee to a shift supervisor and increase their hourly pay to $20/hour and then you hire an external candidate to fill a second shift supervisor position and pay them an hourly rate of $20/hour with a sign-on bonus of $500, how do you think that’s going to be viewed by the internal candidate you promoted? 
    3. Creates an unrealistic expectation for the future. While an employer offering a sign-on bonus views that as a one-time payment, many employees view it as a precursor of things to come. When review time comes around, they may expect an additional bonus or a pay increase equivalent to compensate them for the bonus they received the previous year. In other words, while the employer views the sign-on incentive as an “extra” many employees view it as part of a whole, including that amount when they calculate their annual salary. 

    While I’m not arguing for or against sign-on incentives, organizations need to evaluate the pros and cons when determining if it’s the right thing for the organization. While considering the option of offering sign-on incentives, organizations should also discuss how to incentivize current employees to help recruit talent. If your organization doesn’t currently offer referral bonuses, maybe that is an option to try first. The best candidates often come from current employees. 

    Is offering a sign-on incentive the right choice for your organization?