What can a trip to the dentist teach us about leadership? A lot, it turns out. In this blog post, we explore how creating psychological safety—just like a great pediatric dental team does—can boost motivation, trust, and performance at work. Learn why safety and healthy conflict go hand-in-hand, and how vulnerability and structure help teams align (even when they disagree). If you’re ready to build a culture where people feel energized, engaged, and empowered to speak up, this one’s for you.
**Excerpt (Horizon Point voice, matching *The Point Blog* style):**
Conflict at work is bound to happen—but how you choose to handle it can make all the difference. Mediation is often a practical, cost-effective way to resolve disputes without heading to court. It’s quicker, more collaborative, and can help preserve working relationships. But it’s not always the right fit. In this post, we take a look at the pros and cons of using mediation to settle employment disputes, so you can decide if it’s a smart step forward when tensions rise in your workplace.
Emily here. For the past two semesters, I’ve been part of the Highlands College Leadership Institute, and I’ll admit, I’ve often felt like an imposter. Leadership hasn’t always come naturally to me, and conflict? I tend to avoid it. But here’s the twist: leaning into that discomfort has sparked unexpected growth. What if understanding your own personality—and others’—could completely change how you handle conflict? I’ve been exploring this in my leadership journey, and I’m excited to share what I’ve learned about turning conflict into a powerful tool for collaboration. Want to know how? Keep reading!
At Horizon Point, we’ve guided many managers and navigated our own leadership journeys. Success in management isn’t about having all the answers; it’s about building relationships, self-awareness, and continuous learning. We often share practical tips with new managers, things we wish we knew when we started. Here are five that we find particularly valuable.