4 Keys to Communication to Create Optimal Candidate Experiences

Candidate experience isn’t just about getting people to apply for your opening positions.  It is also about getting them to continue to or start buying your products and services.  In a recent candidate experience study by IBM,  “candidates who are satisfied with their experience are twice as likely to become a customer of the hiring organization compared to unsatisfied candidates (53 percent vs. 25 percent).” So you may not care if an unqualified applicant applies for your openings, but you definitely want everyone to continue or start buying from you. With this in mind, communication is the most critical piece

Make It Effective… Improve Communication Within Your Organization!

Guest blog written by: Lorrie Howard, Horizon Point Consulting Think about your family, organizations you volunteer with, the company you work for. How would you rate communication in each of these groups? Do the members of each of these groups communicate effectively with each other, or is something lacking? We learn to communicate from a very early age, learning to listen and speak as an infant and later on learning to read and write. However, even though we learn to communicate very early in our lives, many people have difficulty communicating effectively. As an HR professional, one of the complaints

What is Your Smart Phone Teaching You about Communication?

In the leadership classes I teach, I get more complaints about Generation Y’s communication skills than almost anything else in the class (other than possibly their apparent lack of motivation).  Over the past few weeks, we’ve been talking about the 4 Cs that are a must have to employers, and communication is one of them. Apparently, the generation that has, for the most part, always had a cell or smart phone in their hand, is lacking in communication skills.  We all are lacking in this area, but the smart phone is an easy scapegoat.  A prime example of the shift in

Leadership How-To: Combine Communication with Teamwork

To continue our periodic posts on Leadership How-Tos as a suggestion from participants in my last Leadership I class, I’d like to suggest an activity that combines two of the class topics: 1. Teamwork 2.  Communication In the class, everyone takes a Communication Style Assessment .  You can click the link and order a paper copy like the one taken in the class for $14.00 each or click here to see all the other products that go along with the assessment.  You can order the online version for $16.00 or even order $2.00 blinking pins for each of the four different styles.

Three Steps to Effective Business Writing

How many emails do you get each day? How many pieces of paper pass through your hands in a week?  Written communication is the #1 form of communication used in the workplace. Whether it’s communicating with supervisors, co-workers, clients, or vendors, we are constantly sending written communication back and forth.  The top issue I hear from clients is a lack of effective communication in their organizations. And usually, that includes inadequate written communication. Effective business writing can have a huge impact on an organization’s ability to grow. Look at any job description and you’re likely to find the requirement of

CSFCO Case Study

Audit & Outsourced HR Contractor Service and Fabrication, Inc. (CSFCO) is a family-owned company with over 40 years of industrial and mechanical contracting experience. They are headquartered in Decatur, AL. Horizon Point worked with CSFCO to provide HR outsourced support that included: Auditing and revising the onboarding process to include updates to new hire paperwork and creation of a new Employee Handbook. Implementation of recruiting best practices to streamline the recruitment process and improve the quality of candidates. Vetting and implementation of a Human Resource Management system that included an Applicant Tracking System (ATS), electronic onboarding, and employee self-service. Horizon

Business Observations Of an Intern

After working as a high school intern for Horizon Point Consulting for two summers, I’ve picked up on some themes and practices that seem to make this company successful. In the name of full disclosure, I don’t have official confirmation that these are “company ideals.” These are simply my observations of their values that lead to overall success and respect from their clients and partners.  The biggest thing I have noticed is Mary Ila’s generosity. I have been so humbled to be a recipient of her love for over a year now, but the longer I have known her, the

5 Minute Memo for MOPs

Are you a MOP? MOPs are Managers of People, and whether you are leaning into long-term remote work or reacclimating to an in-person work environment, here’s a 5-minute memo to help you stay on track.  Go easy — on yourself and others. There’s been a shakeup. Remember that we are all People First. We are People First in the sense that we are not ______ first (insert managers, leaders, bosses, etc.), and we should be People First in the way we manage and lead others.  Be inclusive — Everyone has a different story. Remember to acknowledge, respect, welcome, and celebrate

Christopher Dodds

“Working with Horizon Point Consulting was excellent! From registration to completion of the course, they were very flexible and provided clear communication on what was expected each week. The small class size for the “Using Assessments in Career Development” course provided a lot of opportunities to collaborate with other professionals. After completing this course, I feel that I have a better understanding of how to leverage career assessments with the students I work with. In addition, it also introduced me to some new assessments that I had not heard of before. With this new information, I have already been able


Training Daikin America partnered with Horizon Point Consulting, Inc. to design and facilitate training for Managers of People (MOPs) and Individual Contributors. Since Spring of 2019, Horizon Point has provided training to over 200 leaders at Daikin America, including executives and professional staff, in Decatur, Alabama, and Orangeburg, New York. Training facilitation began with Top Executives and has cascaded down to Vice Presidents, Directors, Managers, Supervisors, and Individual Contributors. Participants represented a variety of cultural and economic backgrounds, as well as a variety of professional administrative professional technical roles.  Horizon Point implemented a curriculum on the topics of Understanding Yourself