Horizon Point Consulting

Category: Human Resources

We know HR. Read our Human Resources blog archives for stories and best practices from our work with real clients and personal experiences in the world of HR.

  • Is Your Organization In the Learning Zone?

    Is Your Organization In the Learning Zone?

    Over the past few years, I’ve spoken with a lot of organizations about the importance of psychological safety. A 2012 study by Google showed that psychological safety is far and away the most important factor of a team’s success, yet many organizations lack the psychological safety required to be successful. 

    A few years ago, I worked with a client that was going through some major changes and employee morale was at rock bottom. As I began speaking with employees one theme stood out, employees didn’t feel safe speaking up. There were a number of reasons for this, including the fact that they felt their voices weren’t heard, their ideas were shot down or ignored, their requests for improvements fell on deaf ears, and yet they were expected to increase performance, meet tough deadlines, and help get the company out of the red. They were working in an organization that fell into the Anxiety Zone. There was low psychological safety but high accountability.

    Amy Edmondson, a Harvard professor, is the top authority on psychological safety. She has spent the past thirty years studying the effects of psychological safety on work teams and has found that there are four zones that organizations fall into.

    The zones are defined by the level of psychological safety and motivation (keep in mind motivation can be negative or positive) and accountability the team has. The zones are described as follows: 

    Learning zone: In a learning zone, team members experience high accountability and high psychological safety. This is the ideal learning environment for innovation and growth because even though members are responsible for their actions, their team offers continuous support.

    Comfort zone: Team members have high psychological safety and low accountability. While this zone is more relaxed, almost like a vacation, there is no push for creativity and growth.

    Apathy zone: With low psychological safety and low accountability, team members fall into the apathy zone. There are no repercussions for mistakes, teams lack adequate communication and support, and individuals struggle to care about their work.  

    Anxiety zone: Team members experience low psychological safety and high accountability. Communication breaks down and when mistakes are made, people are often too scared of punishment or humiliation to take responsibility. Opportunities for learning and innovation are scarce. 

    Which zone is your team in and if you’re not in the learning zone, how can you help your organization get there? 

     

  • Are Your Company Policies Holding You Back?

    Are Your Company Policies Holding You Back?

    If there’s one thing I’ve learned in my almost 20-year career in HR it’s that the world of HR is ever-changing. And while sometimes we all sit back and take a big sigh and think “not again”, it’s a good thing. Change allows us to grow and adapt. But are there policies that we are holding on to because we’ve always done it that way or everyone else is doing it that way? 

    In this time of the “Great Resignation”, I find myself thinking about what could be changed to make the biggest impact. Not only in the short-term to get people in the seats, but to keep them there for the long haul. 

    Throw out the 40-hour workweek: Henry Ford implemented the 40-hour workweek to give employees a work-life balance that they didn’t have in the 1920s. There were no regulations on working hours, but Ford took a chance, a risk, and did what he knew was right for his employees. One hundred years later, we’re still pushing a 40-hour workweek, even though it’s estimated that the U.S. Labor production has increased by over 300% since 1950. Iceland conducted a study to test out a shortened work week and the results were so powerful that 90% of the workers in Iceland no longer work 40 hours per week. Shorter workweeks have led to happier employees and in many cases an increase in productivity. Other countries, such as the United Arab Emirates, are following suit. 

    While reducing the workweek may not be an option for all organizations, what are some options you could explore? Maybe flexible work schedules, shared shifts, or compressed workweeks. 

    Rethink your background checks: A recent study by RAND Corporation shows that by age 35, 64% of unemployed men have a criminal history. This figure doesn’t even account for unemployed women who struggle to find work due to a criminal history. And many of those who struggle to rebuild their lives and find gainful employment don’t have violent histories, they have drug histories. In recent months we’ve been talking the “great resignation” to death, trying to figure out how to keep employees, how to recruit new hires, and what we need to do differently. But rethinking our background check requirements hasn’t been a part of that conversation. Why does your organization conduct background checks? What are your guidelines for what gets past and what gets passed on? Yes, there are industries that have bona fide background requirements, I understand that. But if you’re not one of those industries, does your background check policy really make sense for your organization? Is it helping you or hindering you? Imagine the potential talent you could tap into by making changes to that requirement or doing away with it completely. 

    Rethink your benefits program: Why do we create benefits packages that are “one-size-fits-all”? A recent study conducted by Lighthouse Research & Advisory shows that employment priorities are different by age group, with the #1 priority for younger employees being work-life balance, while older employees are focused on finances. How can we as employers create a benefits program that meets all of their needs and wants? Imagine a plan that would allow younger employees to elect extra PTO while older employees could elect a cash incentive. Could creating an al a carte benefit program be the wave of the future? Where employers offer a benefit stipend and employees could pick and choose how they want to use that stipend, and their options include conventional benefits such as health and dental coverage and unconventional benefits such as gym memberships and extra paid leave, or even just a payout? 

    These are just a couple of examples of rethinking your company policies using a growth mindset. I challenge you to take a look at your policies, read your Employee Handbook, and ask yourself why your company policies are what they are. Start with your workweek, background, and drug testing policies, benefits, paid leave, and go from there. If the answer you come up with is “we’ve always done it that way” or “it’s similar to what other companies are doing” then you’re focused on a fixed mindset. Ask yourself if there’s a different option that would work better for your organization.

  • Is Your Recruiting Strategy to Screen People In or Out?

    Is Your Recruiting Strategy to Screen People In or Out?

    I was taught how to recruit, well really screen people for jobs, before I even graduated college.  Working for a large insurance company as a summer intern between my junior and senior year, I was given a glimpse into the world of corporate recruiting.  It really wasn’t recruiting.

    Everyone on this corporate “recruiting” team was welcoming to me and they divided the selection process up amongst the “recruiters” to show me how it was done. 

    I was taught that the process of selection, “recruiting” as they called it, was screening people out, not in.  

    Yes, we needed to make a hire (or as was the case in customer service and claims classes LOTS of hires at once), so we needed someone in, but the mindset taught in the process was to weed people out.  

    The weeding came in the form of pre-screening questions. If you answered “no” to any one of them, you were automatically out.  The system kicked you out before I even saw you.  Most of these questions related things like required education and experience.  For which I now question why they were “required.” 

    The weeding came in me and my fellow “recruiters” screening people out based on their resumes. For any number of logical and sometimes illogical reasons. 

    The weeding came in interviewing people and, again, tossing them out for a number of logical and illogical reasons. 

    And sometimes, if the pool of candidates was particularly good and we needed another mechanism to weed, we’d toss in some kind of assessment.  Well, actually all those classes we were “recruiting” for in customer service and claims had an assessment before I even saw you too.  Don’t waste my time or yours with an interview if you can’t pass our “test”. 

    The mindset instilled in me was to get people out until you land on the one that is the least bad and hire them!

    It has taken me 15+ years to realize that the method I was taught, which always seemed to not sit quite right with me, but for which I couldn’t put my finger on as to why was because it doesn’t lead you to the best hire. 

    This revelation, or AHA! moment, came to me as I was listening to a podcast by the Neuroleadership Institute on growth mindset.  

    The Co-Founder and CEO of the NIL, David Rock, asks Priya Priyadarshini, General Manager, Employee Career and Development at Microsoft what they do differently now that they have adopted a growth mindset.  She responds:

    The first thing that really just immediately comes to my mind is our Chief HR officer, our Chief People Officer, Kathleen Hogan, who had done a post a couple of years ago. And we really sat down as an HR leadership team to talk about who are the people who we are hiring? If we are truly going to double down on diversity and inclusion and bring people from all walks of life, all sorts of experience, truly being the global company we are, do we screen in people? Or do we screen out people at the get-go? When we are meeting with people, like, I is my brain always thinking about what are the things that will help me quickly eliminate this talent? Versus what should I truly deeply watch for that will help me think about the potential of what this talent is going to bring to the table? How they are going to add to the cultural fabric of Microsoft? 

    So this concept of addition versus elimination has been really, really powerful. And it’s easier said than done. But it really requires a growth mindset on the part of the candidate, first of all, to apply to Microsoft, and how we make that attractive and compelling for them. The hiring manager, the GTA, the global talent acquisition processes, how we reach and our outreach, and all of that. And that’s been really powerful. 

    And a very small example of that would be, today, my team runs a global apprenticeship program, which is a 16-week program called Microsoft Leap. And it’s really that. We are inviting people to take that leap with us. And we have people from all walks of life, returning moms who used to work in a completely different industry. And for them, it’s about how do people have to confront their own fixed mindsets? I don’t have a computer science degree. Microsoft! My gosh! It’s a software company. It’s a tech company. Do I even belong? And so that whole notion in itself requires so much around growth mindset for all parties involved. So that’s just one.

    So, how do we shift the paradigm to screening people in because it gets us the best talent? 

    1. Realize what paradigm you are operating in now.  Are you screening in or out?  Map what steps in your process lead your brain to think “in” or “out”.  Awareness is the first step. 
    2. Adjust thinking to cultivate changed “priorities, systems, and habits” (NIL has a lot of resources on this to develop a growth mindset).  Some  examples: 

    Changed priority:  We have been focusing on time to fill in hiring as a key metric, now we are focusing on diversity, equity, and inclusion (pick any number of metrics here) as our priority. 

    Changed system: We are going to engage with marginalized and/or underrepresented populations and draw people into our applicant pools. Microsoft’s Microsoft Leap program described above is a good example. 

    Changed habit: I am going to teach my “recruiters” how to look at a resume and find potential transferable skills instead of binary criteria for screening purposes. Or maybe your changed habit is not to require or look at a resume at all! 

    3. As mentioned in the changed habit example, you’ve got to train and reinforce the skill through leading with patience, practice, and rewards for those that deploy the growth mindset in hiring, or in any other arena.  Some of these reinforcements come naturally once a growth mindset is continually practiced, but leaders need to model and instill it through their behavior as well.  Who knows if I’d still be a “recruiter” today if I was taught to screen people in instead of out?

     

    How do you cultivate a growth mindset in your hiring practices? 

     

     

     

  • Employment Law Update

    Employment Law Update

    2021 was a roller coaster ride when it came to labor and employment law. So what can we expect in 2022?

    Now that the Supreme Court has ruled against the OSHA ETS on vaccine mandates, we will see a shift back to more standard labor and employment law issues this year. The mid-term elections later in the year may impact the direction of labor and employment law as well. Political analysts are keeping a close eye on a number of states that they anticipate may flip with this election. Republicans only need one seat in the Senate and five in the House to regain control. If that happens, we may see a shift from an employee-friendly Congress back to an employer-friendly Congress. 

    Here are some of the areas that we may see changes in for 2022.

    Wage and Hour

    Eleven states have increased their minimum wage rates for 2022. If you are a multi-state employer, you need to confirm that you are compliant with these new rates. In addition, Congress increased the minimum wage for all new, renewed, and extended federal contracts to $15.00 effective January 30th. Some believe this increase is a first step to increasing the federal minimum wage. 

    In addition, the DOL released rulings regarding tipped wages in December. The first ruling reinstates the 80/20 rule, by which employers can claim the tip credit if at least 80% of the work of the employee is tip-generating. The second ruling was aimed to clarify regulations regarding tip pooling or withholding of tips, which is prohibited unless it is to cover the cost of credit card fees. 

    It’s anticipated that the federal minimum wage debate will continue in 2022. 

    Labor Relations

    In December, the NLRB issued a request for briefs to survey whether or not they should reconsider their standard for determining Independent Contractor status. There are also numerous states weighing the question of gig workers and employment classification this year, with Massachusetts aiming to put the question on the ballot this year and other states to possibly follow. Congress currently has bills on the floor aimed at helping to protect the gig economy as well. So it will be interesting to see if there are any advancements on this issue in 2022. 

    Immigration

    It’s anticipated that the current backlogs will shrink this year, although they will not disappear altogether. Under Biden, possible immigration reform includes increasing the total number of allowable employment green cards up from 140,000 annually as well as carrying over any unused slots into the next year. The Biden plan would also add family green cards to allow the family members of the employment green cardholder access to the US without counting against the total number of green cards issued each year. 

    The Biden administration is reviewing the high rate of denials issued for H1-B Visas under the Trump administration and has proposed legislation that would provide permanent work permits to the spouses of H1-B holders. 

    The House just passed H.R. 4521 The America COMPETES Act on February 4th. While H.R. 4521 is aimed at strengthening competition against China, it contains two elements that would impact employment visas. First is the creation of a new classification of visa, W-1, W-2, and W-3, aimed at start-up businesses. Second, the Act would allow for Visa holders with certain doctoral degrees in STEM to obtain a Visa without that Visa counting against annual limits.

    Healthcare

    The Build Back Better Act passed the House in November but stalled in the Senate. Democrats promised a trimmed back version of the bill and Biden continues to attempt to revive talks, but a revised bill has not yet been presented. The fate of the bill is uncertain, but it’s definitely one to keep an eye on this year. While the Build Back Better Act is a very robust bill that would impact many areas of government, employers should pay particular attention to the areas that would impact healthcare, including expansion of the ACA (including modification of the affordability test) and paid family and medical leave. 

    Retirement

    The Supreme Court ruled on January 28th to send the case of Hughes v. Northwestern University back to the 7th Circuit Court for review.  Plaintiffs in the case claim that the plan fiduciary violated ERISA when it did not ensure that the funds offered were prudent options and that the recordkeeping fees were excessive. The outcome of this case could impact a number of cases across the country as well as set a higher standard for fiduciary responsibilities moving forward.

  • Learning from K-12 Educators

    Learning from K-12 Educators

    “Naturally, everyone must find a way to earn a living wage, but the paycheck should not be the only motivation. Employees who are confident in their abilities and somewhat comfortable in their workplace can be highly productive. Please note that my sentence said ‘somewhat comfortable.’ We must become a bit uncomfortable to grow professionally.” 

    This is a quote from a K-12 Career Counselor in our latest Continuing Education Class for Facilitating Alabama Career Development: Assessments & Resumes. For the last couple of years, our team has been working with K-12 career developers throughout the state of Alabama, and one big takeaway has been the need for assessment and resume skills that meet students where they are but also challenge them to stretch. As this educator says, “We must become a bit uncomfortable to grow professionally”. How can we support students AND make them a bit uncomfortable…in a good way? 

    In our continuing education class, we test some assessments ourselves, and we review others using sample reports. We explore free and paid tools, formal and informal. Which would you guess our K-12 educators prefer to use? Turns out – all of them! 

    “I feel that in the interest of time – I only focus on interest and do not include values. The more I read and learn – I think I’m going to pick a few assessments for the students to take and send the results to me for meetings…working to complete a portfolio”

    Our educators work with vastly different children with their own wildly different learning abilities and preferences. What works for one may not work for another. What makes one uncomfortable (in a good way) may not be challenging enough for another. Couldn’t the same be said for us grown-ups? Just as educators provide a variety of learning tools for students, HR and Training professionals should and do provide a range of professional learning opportunities that explore hard and soft skills and allow for light to heavy self-evaluation and awareness. 

    “The company that provided our training gave us several personality assessments, skills assessments, and work-based values assessments in an effort to help us learn how to ask questions and determine what was important to our students and how to use that information to help them develop their own plans for success, not only in college but in other areas of their life.  To be honest, at first, I was somewhat skeptical of this, but after seeing this method work in how to approach students and co-workers, I am a believer. I have seen it work MANY MANY MANY times with wonderful results.” 

    So here’s what we can learn from our K-12 educators: 

    1. Be willing to be uncomfortable 
    2. Try formal and informal assessments 
    3. Engage in a variety of learning experiences 

    What steps are you taking to grow personally and professionally, just like our children and teenagers are doing?