Horizon Point Consulting

Category: Beyond Work

Beyond Work is our line of resources for people and community leaders looking for something new and innovative outside, be it a new job, career change, or personal development outside of work.

  • How to Know When to Fire the Prima Donna

    How to Know When to Fire the Prima Donna

    How do you know when to fire the prima donna? You know one when you see one. Before you can define exactly what a prima donna is, you can name one. In the flesh. And they have most likely made your work life hell at some point or another.

    Prima Donna – noun: “a vain or undisciplined person who finds it difficult to work under direction or as a part of a team.”

    Merriam-Webster

    What do you do when faced with one?  Or, how do you get leadership to realize there is one in your midst?  

    For a variety of positive reasons that have nothing to do with prima donnas, I love 360° assessment and feedback tools.  If you need to spot and prove you’ve got one in your midst, a good 360° and a person’s response to their 360° feedback will help you nail one.   (Any type of formal or informal feedback mechanism can work, but a 360° gives you quantifiable data.)

    Here’s what you do and the signs you look for along the way:

    1 Give a 360° assessment and/or encourage leadership/HR to administer them. Make sure it includes a self-assessment and a 360° (peers, subordinates, boss) view. If you need some ideas on good ones, email me. You can also read our case study for Total Employee Engagement with a client that used 360s successfully.

    2. Look at the results of how the person rates himself or herself compared to the aggregate of the way others rate them.

    Sign one:  Prima donnas have an inflated view of themselves.  In other words, a prima donna will rate themselves as higher than their raters on almost all if not all dimensions of the assessment.

    3. Look at the results of the aggregate average of the way others rated them compared to the sample/norm average.

    Sign two: Prima donnas have lower aggregate ratings from their peers than the sample average.  In other words, prima donna’s raters rate them an average of 2.6, let’s say on a dimension and the sample norm is 3.5 (on a five point scale). You see this across most if not all dimensions of the assessment.

    4. Have a feedback session with the potential prima donna to explain and discuss the results.  Up until the feedback point, you really don’t know if you have a prima donna based on sign 1 and 2. You may just have someone who is incompetent either in skill or will. But you have real trouble when….

    Sign three:  A prima donna doesn’t own their results.

    Sign four:  A prima donna places blame on everyone except themselves for the less than stellar results.  It could be another person, a group of people, the organization, or heck, they could blame it on the weather, but they take ZERO ownership.

    The Coup de Gras:  A Prima Donna (or maybe we’ve crossed over into clinical narcissism by this point) expresses a level of PRIDE in their results. You may hear something like “Well this shows why I’ve been successful.” Or “This is what I’ve had to do to be successful.”

    Once you get to Sign Three, you know you don’t have any choice but to fire the person.  Because when behavior isn’t owned, you can’t do anything about it.  The person has declared they are uncoachable. Sign Four and the Coup De Gras are just icing on the cake.

    The prima donna will continue to reek their toxic nature to the organization and continue to be proud about it because you did nothing about it, even with the quantitative feedback on it.

    Furthermore, those who rated them will also be punished because you did nothing with their feedback. You may even be showing them that to be successful, the prima donna is in fact right. It does take behavior like theirs to be successful. That’s when you know you’ve lost the game – empowering toxic behavior.

    Do you have prima donnas in your midst?  What do you do to diagnosis and deal with the challenges they bring?

  • Social Media May Be Hurting Your Job Search!

    Social Media May Be Hurting Your Job Search!

    When you look for a new job , whether it’s out of necessity or because you’re ready for the next thing, it’s usually a stressful time. When stressed, many people fall back on what they’re used to. And if you’re used to exaggerating on social media, you may not realize the extent to which this language bleeds onto your application, which can make you unlikable—or worse.

    Read more about this subject here:

    Social Media Is Ruining Your Chances On Getting a Job, But Not In the Way You think! 

  • Make It Effective… Improve Communication Within Your Organization!

    Make It Effective… Improve Communication Within Your Organization!

    Think about your family, organizations you volunteer with, the company you work for. How would you rate communication in each of these groups? Do the members of each of these groups communicate effectively with each other, or is something lacking?

    We learn to communicate from a very early age, learning to listen and speak as an infant and later on learning to read and write. However, even though we learn to communicate very early in our lives, many people have difficulty communicating effectively.

    As an HR professional, one of the complaints I hear most often from employees and leadership within organizations is that there is a lack of effective communication. This lack of communication in the workplace often leads to added stress and tension among employees, loss of productivity, a decrease in employee morale, and turnover.

    • Businesses with effective communication are 50% more likely to have lower employee turnover. (ClearCompany)
    • 33% of employees said a lack of open, honest communication has the most negative impact on employee morale (HerdWisdom)
    • Miscommunication costs even smaller companies of 100 employees an average of $420,000 annually. (Top Ten Email Blunders that Cost Companies Money, Deborah Hamilton)

    So how can you improve communication within your organization?

    1. Keep employees informed. Make sure employees know what is going on in the organization. If your company just made a major policy change or won a new client contract, make sure your employees know. Send out a communication to all employees, have managers announce it during team meetings, or post it in the employee break room.
    2. Provide training to your leadership. Good communication starts from the top. If your leaders aren’t effective communicators, that will trickle down to the rest of your employees. Make sure leaders have the training and tools needed to communicate effectively.
    3. Listen to and address employee concerns. If employees come to you with concerns about communication, take those concerns seriously and address them. Whether the concern is regarding a single employee or a department, determine how you as a leader can help improve communications.
    4. Remember, it’s not always what you say but how you say it. Communication involves a lot more than just what you say. Body language and tone play an important part as well. So be sure you’re conveying the message you intend to convey through your body language and tone.
    5. Use the appropriate method of communication. Make sure you’re using the appropriate method of communication to get your message across. Is the message best communicated via email, phone, or in person? This may vary depending on what message your conveying as well as who your audience is.

    For information on Communication Training, as well as other training topics we offer, click here.

  • Authenticity and the Job Interview

    Authenticity and the Job Interview

    We’re continuing our series of highlighting other authors and articles that speak to authenticity. This week, I’m sharing thoughts by Nicole Matos:

    The best advice I can give you as a job candidate is to be genuine, honest, even vulnerable. In a world of hucksters and blowhards, believe it or not, authenticity sells. – Authenticity and the Job Interview by Nicole Matos

    Here is a great read on Authenticity and the Job Interview.

  • An Authentic Resume… What Sets You Apart?

    An Authentic Resume… What Sets You Apart?

    While we are contemplating authenticity, how does this relate to the job seeker, and in particular, his or her resume? This week I’ve spent some time reviewing resume assignments for our facilitating career development course. It’s amazing how many formats and takes there are on the traditional resume. As a job seeker, your resume is the key to getting your foot in the door. So, how do you present the best possible version of yourself in two pages or less, and how can you ensure it is authentic?

    Resumes are tricky. I always recommend having a master resume that you can adjust based on the position for which you are seeking. I encourage clients and participants of our course to seek out the employers’ point of view when applying for a job and crafting a resume. What sets you apart from other candidates is your authenticity. So, how can you accomplish this?

    1. Always, always, always be honest. Even if you have a gap in your employment history, don’t adjust dates to cover yourself. You can simply add in the productive work you did during your off time (classes taken, volunteer work, etc.). You can also provide insight in your cover letter. Once you are offered the opportunity to interview, you can provide details.
    2. Find out what the employer is looking for and share your expertise. I once took an online course in resume writing and the presenter shared something that I still remember today. “An employer is looking for one of three things from a candidate – for them to make the company money, save the company money, or save the company time.” You can often determine which one based on the job description. Once you know, show how you have done this in previous positions, providing “authentic” quantitative data (saved XYZ company X amount of dollars by implementing this process, etc.)
    3. Utilize LinkedIn to truly share your authenticity. LinkedIn is a great way to share your professional experience with a potential employer. Believe it or not, many employers find passive candidates via LinkedIn. When colleagues are providing endorsements and recommendations, authenticity seems evident.

    Is your resume authentic? Check out the Point Blog for more resume tips and ideas.