Horizon Point Consulting

Category: Beyond Work

Beyond Work is our line of resources for people and community leaders looking for something new and innovative outside, be it a new job, career change, or personal development outside of work.

  • Top 10 Quotes on Authentic Leadership

    Top 10 Quotes on Authentic Leadership

    As we continue to explore authenticity, I think it’s important to focus on how to actually be an authentic leader. One of the best ways to learn is to pay close attention to the authentic leaders you know in real life and those who are doing the work publicly and sharing their experiences. We always look for research and subject matter experts to inform our work, so here are ten authentic leadership quotes we often reference:

    10) “Authentic Leaders are not afraid to show emotion and vulnerability as they share in the challenges with their team. Developing a solid foundation of trust with open and honest communication is critical to authentic leadership.” – Farshad Asl, The “No Excuses” Mindset: A Life of Purpose, Passion, and Clarity

    9) “Authentic leadership is the full expression of “me” for the benefit of “we”.” – Henna Inam, Wired for Authenticity: Seven Practices to Inspire, Adapt, & Lead

    8) “Authentic leadership is revealed in the alignment of what you think, what you say, and what you do.” –Michael Holland, Founder & President, Bishop House

    7) “Authenticity is the alignment of head, mouth, heart, and feet — thinking, saying, feeling, and doing the same thing — consistently. This builds trust, and followers love leaders they can trust.” – Lance Secretan, The Secretan Center, Inc.

    6) “Authenticity and knowing who you are is fundamental to being an effective and long-standing leader.” -Ann Fudge

    5) “Without trust we don’t truly collaborate; we merely coordinate or, at best, cooperate. It is trust that transforms a group of people into a team.” – Stephen Covey

    4) “It is true that integrity alone won’t make you a leader, but without integrity you will never be one.” –Zig Ziglar

    3) “Leaders who don’t listen will eventually be surrounded by people who have nothing to say.” – Andy Stanley

    2) “A genuine leader is not a searcher of consensus but a molder of consensus.” – Martin Luther King, Jr.

    1) “A true leader is one who is humble enough to admit their mistakes.” – John C. Maxwell

    To read more about Authentic Leadership, visit my blog post Authenticity and Authentic Leadership.

  • 8 Ways to Display a People First Mindset

    8 Ways to Display a People First Mindset

    We’ve been working on training to help people implement  tactical ways to demonstrate a “People First” or relationship-driven mindset.  It started out as something to meet a need for a retail client and has turned into a professional development topic for an entirely different industry.

    In a world where every business is trying to figure out a way to distinguish themselves and create a competitive advantage, treating people like people is a good a place as any to start.

    To do this, the critical piece is to identify and meet needs.

    To create an environment where this can be done:

    1. Make eye contact.
    2. Smile.   Making eye contact and smiling at someone invites them to engage with you.  This is step one in opening the door to identify and meet a need.
    3. Open-ended questions.  Ask questions that don’t solicit a natural “yes” or “no” response. For example, not “Can I help you?” but “What can I help you with today?”
    4. Let people take ownership.  In the case of a retail business, one of the distinguishing advantages to buying in a brick and mortar store instead of online is that a person can see and touch the actual product.   Let people take ownership of the product.  Give it to them and let them hold it (but only if you know it meets their need, not to force it on them).   In a situation where there isn’t a product to take ownership of, let people take ownership of their experience so they can guide and mold the experience to meet their need.
    5. Learn and say/repeat name.   We aren’t naturally very good at remembering people’s names because when we meet people for the first time and ask them their name, we are subconsciously thinking about the next thing we want to say, not focusing on remembering their name.   Being conscious of listening to and recalling someone’s name can be a game changer because most people don’t do it.  When you address a person during your second interaction with them by using their name, they remember it because it is often novel for that to occur.   They are more likely, then, to engage with you to express their need(s).
    6. Break the rules.   There are policies everywhere you turn.   When you break the rules to be able to meet a need, people remember it.  As long as you aren’t putting more people at a disadvantage (see number seven below) by breaking the rule for one, break the rule if it meets someone’s need.
    7. Stand your ground with respect.  Sometimes putting people first means politely but forcefully correcting bad behavior.  This could include “firing” some customers, employees, etc.   When we cater to the vocal and negative minority, we aren’t putting people first.  We’re being a coward.
    8. And finally, DWYSYWD. Read more about that here.

     

    How do you put people first?

  • Company Values: Are You Learning?

    Company Values: Are You Learning?

    During a recent workshop with junior high students, one topic we discussed was becoming an apprentice for life. Now, more than ever, continuous learning is relevant regardless of your industry (or your age). At Horizon Point, it is one of our core values, and it is one of my favorite things about my career and the company I work for.

    Continuous Learning. We believe continual learning is a key driver in creating passion and productivity in life and in work. To that end, we invest in the personal development of our people because we know that people are a company and community’s greatest asset (People First). We work with clients who believe in continuous learning and take steps towards continual self-improvement in order to maximize their passion and productivity.

    Soon, HPC will be having a quarterly planning meeting. Unlike most meetings, it’s not something we dread. We look forward to sharing successes, checking in on our annual goals and determining priorities for the upcoming quarter. One item that is always on the agenda is continuous learning (or professional development). Again, this isn’t something we dread, we select our own professional development and as long as we keep the budget in mind, we always get the “go-ahead” to do it!

    This is yet another way we live out our company values. We also incorporate this into the work we do with companies and individual clients. Is continuous learning part of your career? Check out these reads to learn more about continuous learning:

    How to Plan Time for Self-Learning

    Lifelong Learning is the Key to Career Shifts

    5 Reasons to Create a Culture of Learning in Your Organization

  • How to Move Your Goods to Greats

    How to Move Your Goods to Greats

    Our previous post, “Leaders, Focus on Moving Your Middle – Play Offense, Not Defense”, emphasized the importance of focusing on moving your middle majority to high performers.

    But how do you do that?  How do you get your good players, or your B players, to become A players?

    They all can’t be converted, but those who have usually have a leader that:

    1. Sets high expectations.   This comes in the form of setting challenging goals and holding people accountable to them.

    2. After high expectations are set, the leader then provides Assurance and Confidence.  This involves saying things like,  “I know we’ve set challenging goals, but I know you are capable of achieving what we’ve set out to do.  This is why I’ve given you responsibility to do this.”

    3. Finally, Direction and Support is provided. This involves:

    • Being approachable and available when needed.
    • Providing stretch assignments to help the individual grow.
    • Creating exposure to risks and failure. As a leader, you should expect failure and help people be comfortable with it coming.  This could include asking people when you meet with them regularly about how they failed during the week.  This shows you expect it and you want to know what was learned from it.

    When a leader can successfully set high expectations, provide assurance and confidence as well as direction and support, it leads to increased self-awareness for an individual.

    This then allows for authenticity to be shaped through hard work, determination and challenging assignments.

    Finally, and most importantly, you’ve then done what leadership is all about.  You’ve modeled how leaders create more leaders – completing the full circle of equipping someone else to move others (not just themselves) from good to great.

    How do you grow people to become star performers?

  • Continuous Learning.. Are You Cheating Yourself?

    Continuous Learning.. Are You Cheating Yourself?

    I was recently presented with the opportunity to start hosting a monthly event that brings HR professionals together to discuss issues we are facing and to learn from each other’s experiences. I volunteered for the opportunity without hesitation, knowing that my co-workers would both be excited for me in my new endeavor and support me in any way needed.

    Continuous Learning. We believe continual learning is a key driver in creating passion and productivity in life and in work. To that end, we invest in the personal development of our people because we know that people are a company and community’s greatest asset (People First). We work with clients who believe in continuous learning and take steps towards continual self-improvement in order to maximize their passion and productivity.

    At Horizon Point, continuous learning is in the forefront of everything we do. We learn through meeting with new clients and assessing their HR needs, researching HR issues to help better assist our clients, and sharing articles and books that help us become more authentic leaders. We are encouraged to attend conferences, workshops, and networking events that feed our passion for HR and we are given the flexibility in our schedules to do so. We also pull from each other’s strengths, taking the opportunity to learn from each other’s experiences and expertise.

    While we strive for continuous learning within our organization, we also strive to provide continuous learning opportunities for our clients by helping them strengthen their HR foundations, providing leadership development training, assisting with talent management, and assessing and addressing employee engagement issues. Through these learning opportunities, organizations are able to strengthen their leadership teams, improve employee morale and retention rates, and ensure that they are meeting the needs of their employees and their organization through sound HR policies and procedures. We share our expertise at workshops and conferences, through The Point Blog, and through our monthly Workplace Innovation and CDF newsletters.

    “If you are not learning while you’re earning, you are cheating yourself out of the better portion of your compensation.” – Napoleon Hill

    Are you cheating yourself?

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