Horizon Point Consulting

Category: Beyond Work

Beyond Work is our line of resources for people and community leaders looking for something new and innovative outside, be it a new job, career change, or personal development outside of work.

  • The Office Design that Promotes Productivity, Collaboration, and Cost Savings

    The Office Design that Promotes Productivity, Collaboration, and Cost Savings

    Much has been said about the open office floor plan.  The concept arose out of Silicon Valley and became a popular way to supposedly create “collaborative” work environments where innovation happens.  Oh, and as an added bonus, companies saved a lot of money designing office spaces as open.  I’m not sure which came first, the chicken or the egg- the realization that money could be saved this way, or that “collaboration” and therefore innovation would thrive in this type of design.  

    But in many studies, including this one: The impact of the ‘open’ workspace on human collaboration, it was found that “Contrary to common belief, the volume of face-to-face interaction decreased significantly (approx.70%)” in examining two different corporate headquarters transitioning to more open office spaces. The electronic interaction increased, leading to what would be contrary to what you would think would happen. People in this type of environment socially withdrew from co-workers instead of increasing their interaction.

    In addition, the lost productivity of open office spaces has been cited empirically to reduce productivity. “An Exeter University study showed they actually create a 32% drop in “workers well-being” and a 15% reduction in productivity.” The loss of productivity eliminates any financial gain that decreased square footage provides in an open office design.

    So, what do you do? Ditch the open office? And in favor of what? Back to the cubicle farm?  The answer would be “no”.  As a recent Inc. Magazine article suggests,  working from home is one good option.  It enhances the cost savings for companies even more. In addition, the article also cites how work from home arrangements make people more productive and happier.

    We have no office at Horizon Point. We work from home and at client sites and at the local coffee shop- on our own as well as in group meetings. As we grow, I’ve considered the need to rent or purchase office space. The last time I mentioned it to my team, one person looked at me like if you make me come into an office and do all my work from there and I will quit. And when I think about it, I might quit too. 

    The truth of the matter is asking, where does the best work gets done? And the answer isn’t any one type of office arrangement. Different environments breed different results depending on the work or task at hand.

    As cited in the February cover story of FastCompany, “’People have different needs throughout their day and throughout their life. They might need to focus at a certain point and talk to someone at another point.’”

    With this reality at hand, it makes sense that the best office space is not one at all, but many. And the key is for leaders to manage in a way that gives employees the empowerment to match the type of work they need to accomplish with the environment that best suits it.

    Tomorrow my office will be at the gym where I will read a business book while I’m running on the treadmill. The one I’m currently reading relates to a new presentation I’m working on about how to implement a values-based culture. Next, it will be in my car as I return a few calls after dropping my kids off at school. Then, on to the local coffee shop where I can have some background noise but a limited distraction to revise training content for a client and create verbiage for collateral pieces for our new business. Then, I’m on to a client site for lunch and a meeting in order to finalize some training content we will use with their team in the next week or two.

    Obviously, there is some work that doesn’t allow us to choose where we do it. If you are running a multi-million-dollar press making parts for a car, let’s say, it’s not likely you can do that from your own car or the café (yet).  

    However, when we don’t assume one trend or style fits all, we begin to mold a better office environment and work culture where people can do their best work.

    Where will you be getting your best work done today?

  • What does Culture have to do with a Job Fair?

    What does Culture have to do with a Job Fair?

    A friend of mine once shared with me a story of leaving a job to pursue one that seemed like a great opportunity. Soon after taking the new job, she discovered the culture was a nightmare. The company owner had terrible temper and was not necessarily following appropriate guidelines for the business they were in. Needless to say, it was not a culture fit for her and she moved on to find another job. When determining your next career move, culture should definitely be a considering factor.

    In the next few weeks, we will be talking about culture on The Point Blog. What do job fairs and culture have in common? More than you realize. Although it may be cliché to say it, but when you have an opportunity to interview or interact with a potential employer, you are sizing them up, just as they are you. Job fairs are one opportunity to determine culture fit.

    Here are a few do’s and don’ts to help prepare you for your next job fair (including factoring in culture fit):

    Do:

    • Research the company (including mission, values, products & services, available jobs and hiring managers). Check out company websites and hiring manager LinkedIn profiles to help you get started.
    • Bring copies of your resume.
    • Dress for success (and take a bath!)
    • Prepare an elevator pitch – Don’t have one? Check out Networking During the Holidays to help you develop one.
    • Ask questions – remember you’re not only there to find a job but to also determine culture fit.

    Don’t:

    • Bring your mom – unless she is applying too, leave parental units at home.
    • Forget to follow-up – that includes applying for the job you are interested in online and/or sending a thank you note when applicable.

    Read more of our culture related blogs here (& stay tuned for more blogs about culture!)

  • When striving for a culture of “collaboration” kills your business

    When striving for a culture of “collaboration” kills your business

    We conducted a focus group about a year ago with a group of business leaders around the idea of organizational values and culture.   In this focus group, we presented seven key values, based on research that defined organizational culture.   The goal was to see what these professionals thought about these seven values in the context of a broader assessment product.  And whether this values set could predict a company’s culture in order to match candidates to cultures that align with individual the candidates’ values.

    Often things like this come down to semantics, but one piece of feedback where there was agreement was that the value of “collaboration” is something all companies want. Is this really what we meant or did we need to change the name of this value to reflect more of something that could be seen on a continuum?  Many of the others values we presented were viewed as a continuum that didn’t lend the value to be seen as right or wrong, just different in different work environments.

    We haven’t changed the name of this value yet and maybe we will, but in reflecting on the feedback and on experience working with a variety of companies that try to promote a collaborative culture, I have seen the dark side of it.

    The dark side of a focus on collaboration comes in the form of it sabotaging organizational health.  It flows something like this from a behavioral perspective:

    1. In the name of collaboration, we have to have “everyone” involved in order to make a decision big or small.
    2. Because “everyone” has to be involved to make any decision, it takes forever.  Never mind that we already passed a budget that has built in decisions in it or adopted a strategy that everyone agreed upon, we still need to meet on the minutia of those efforts.  And, oh by the way, if you want to get everyone together in a meeting to decide on this minor detail, it will have to be in a month because everyone’s calendar is full from the other small decisions that it was decided needed everyone’s involvement that came up two months ago.
    3. People get frustrated because everything takes so long and they begin to feel like they have no control over what they were hired to do.  They don’t have any decision-making authority even if their job title warrants it.
    4. It looks like everyone needs to be involved in the decision-making process in the name of collaboration, but everyone still knows who makes the final decision or whose voice is heard the most.  So, a lot of political posturing takes place in preparation for those meetings that have to be scheduled for months out.

    In the end, what is couched as “collaboration” is actually the complete opposite of it.  And the results that the “collaboration” is designed to lead to ends up being missed opportunities and high turnover because of frustration and stalled decision making.

    When have you seen “collaboration” go bad?

  • Do Meetings Negatively Impact Productivity?

    Do Meetings Negatively Impact Productivity?

    Last week, during a meeting with a client’s leadership team, we got on the topic of just how much time they spend each week in meetings. One of the managers told me that meetings take up about five to six hours of his day, every day! That only leaves him two hours to get his work accomplished. When I asked him to tell me about his meetings, his list went something like this:

    8 AM- Meeting with team 1 to discuss issues

    9 AMM- Meeting with team 2 to determine what issues from 8 AM meeting are critical

    10 AM- Meeting with team 3 to determine how to manage/resolve critical issues determined in 9AM meeting

    And this is EVERY day! Three hours of his day are spent discussing the same topics with different groups.

    How often have you attended a meeting and walked out thinking “that was a waste of my time” or “that could have been said in an email.” Have you ever gone to a regularly scheduled meeting for months and then have someone in that meeting tell you that there probably isn’t a need for you to attend?

    Studies show that high level executives spend on average over twenty hours per week in meetings. That’s half of their workweek! Lower level managers spend between about ten and fifteen hours per week in meetings. They are such a part of our lives that companies like MeetingKing.com  and Meeting Stats  help to quantify time and money spent on meetings as well as help to organize and track meeting information.

    While we can’t eliminate meetings from our workday, there are strategies that we can use to make sure those meetings are successful and lead to an increase in productivity instead of a decrease.

    1. Before scheduling a meeting, ask yourself if it’s really necessary. Can you accomplish your goal by sending an email, or picking up the phone for a quick call? Are you duplicating information that is covered in another meeting?
    2. Invite the right people. As you add others to the meeting invite, ask yourself if they really need to attend, or if the information presented during the meeting can be passed along to them afterwards. Jeff Bezos, Amazon CEO, has the “two pizza rule”.  Never invite more people than what two pizzas would comfortably feed.
    3. Prepare in advance. In order to maximize your time, plan the meeting out in advance and send a copy of the meeting agenda out to the attendees at least 24 hours prior if possible. Then stick to it (both the agenda and the allotted time). According to Meeting King, research shows that 39% of employees admit to dozing off during meetings. Don’t let your meeting drag on so long that you’re putting them to sleep!
    4. Designate a scribe or secretary. Have someone take meeting minutes that can be distributed afterwards to those employees who were not invited (or couldn’t attend), but need to know what was discussed or decided during the meeting.  
    5. Reassess the need. If you have standing meetings, reassess them occasionally to determine if they’re still necessary. Is the content still relevant, do they overlap with other meetings that could be combined, are those in attendance still required, and are they effective?

    If you tallied up the time you sent in meetings in the last month, how much of that time would you consider productive versus unproductive?

  • Using Your Heart Not Your Head

    Using Your Heart Not Your Head

    I’m pregnant. With our third child.

    We are beyond excited and joyful about this new life coming into existence.

    But when you have an 8-year-old and almost 5-year-old, you and your husband both have demanding yet rewarding careers, and you are what the doctors call old enough to be of “advanced maternal age,” you get some interesting comments when you tell people this news. Some of my favorites have been:

    “You know, they say women with three kids are the most stressed.”

    “Well, when did that happen?” (I’m not sure if they were asking about conception or the decision to have another child, so I stayed away from answering it. Awkward.)

    And my favorite, “Oh no.”

    Of course, the overwhelming majority of what we have heard is a heartfelt “Congratulations!”

    But the truth is, we logically have had some of these less than positive thoughts. What are we doing? Or more accurately, how exactly are we going to do this?

    But my heart has been telling me something different than what my logical brain has been telling me. This started almost two years ago. And the same feelings (not logic) seemed to have struck my husband about mid-summer of last year too.

    We are both driven by logic in our work and are called to make decisions using logic not emotions. But in this big decision, we became all emotion.

    And that emotion came out of a place of our hearts. The fact that we have more love to give was the simple answer. We believe our two kids have the same kind of more love to give and this decision will strengthen them, not harm them.

    So we are having a baby.

    The heart often leads us to the best decisions. It doesn’t mean they are the easiest ones. They often lead us to uncomfortable questions from others, sleepless nights, extra work, and rollercoasters of highs and lows. But, often, they lead us to the best possible decision and the best possible place to be for ourselves and for others.

    On this Valentine’s Day, whether it is at work or in another aspect of your life, where do you need to follow your heart not your head?