Horizon Point Consulting

Category: Next Generation Workforce and Workplace

We help individuals, organizations, and communities think innovatively about the next generation workforce and workplace. Read these forward-thinking stories and best practices from our work and lives.

  • Innovate or Die? And the Best Places to Work

    Innovate or Die? And the Best Places to Work

    Innovation is a buzzword in business now.  In a fast-paced world where change and adapting is necessary in order to survive in business, innovation seems to be what all people want to point to that keeps companies alive.  “Innovate or die” we hear.   But is it worth all the hype?

    Despite the fact that I often hate cliché words or phrases (don’t ask me about what I think about the word “synergy”, for example), I’m on the innovation bandwagon. I believe in today’s business world it truly is what separates the winners from the losers.   And you can see why in the way that the Business Dictionary defines innovation as “The process of translating an idea or invention into a good or service that creates value or for which customers will pay”.  This view of innovation connects it to why it separates the winners from the losers-  it’s the process by which value is created.

    But we often speak of innovation in terms of products or services. While very important, my focus, however, is on how people or human resources/capital innovation takes shape in the workplace and how it contributes that value that translates into dollars and cents.   Interestingly enough, many of the most innovative companies are also labeled as best places to work.   This is no coincidence.

    We are now at Horizon Point self-proclaiming ourselves as “Workplace Innovators” (you can see more on this at our newly designed website),  helping companies and communities hire, grow and lead in an “outside of the box” (there I go again with another cliché) way.  Which happens to help us lead them to be award-winning companies recognized for their people practices.

    After spending a few months delving into the research on innovation specifically from a human resources lens, and talking to company leaders who drive the best workplaces, I will be spending the next few weeks covering what creates innovative workplaces.  These areas will include:

    1. You can hire for fit AND diversity- How the most innovative companies hire
    2. The name of the game is FREEDOM- How innovative companies motivate and retain the best
    3. Rules to preserve freedom and culture- How innovative companies go about rule-making.
    4. Does size matter? How innovation and entrepreneurship grow in all sizes.
    5. What does a HR leader at an innovative company look like?
    6. You can’t innovate without your house in order- Capital Resources, you gotta have them
    7. A Final Word on How to Create an Innovative Organization: Do you believe are people fundamentally good?

    In each post, I’ll make a case of why each thing is vital to an innovative workplace and then give suggestions or a checklist on how to examine your organization against this standard and make revisions or changes to adapt your organization towards these standards for innovation.

    If you’re interested in diving into the details I looked at to draw these conclusions, there will be a number of articles and books linked in the posts. Overall though, check out these must reads that are grounded in research and/or first-hand experience from innovation thought-leaders:

    1. The Innovator’s Dilemma (and many of its footnote references)
    2. The Lean Start-Up
    3. Steve Jobs
    4. Work Rules! (and many of its footnote references)
    5. Drive
    6. Entreleadership
    7. Great By Choice
    8. And one cool tool I discovered in the midst of all this research is http://buzzsumo.com/. It is a content analyzer that shows you, by entering keywords, the top posts by social shares and the top influencers.  Make sure you check these for quality and validity though if you are going to use them; just because it’s shared the most doesn’t mean it’s the best.

    We hope you find our couple of months of hiatus from blog posting valuable as you read more about what we’ve discovered as we intensely researched the topic of innovation in the workplace.

    What do you think makes a workplace innovative or a best place to work?

  • How Neuroscience Is and Will Revolutionize HR

    How Neuroscience Is and Will Revolutionize HR

     

    In December of 2014, my then four-year-old son started having seizures. After three of them occurred in a short period of time, we went to see a pediatric neurologist who first did an electroencephalogram (EEG) to begin to identify the cause of the seizures so we could determine a course of treatment.

    Utilizing this technology as well as other techniques, she put our son on a medicine that has controlled his seizures. He hasn’t had one in over a year, and we are thankful for the doctors, the scientific discoveries and the technology that made this a reality.

    Neuroscience has long been connected to understanding neurological disorders like seizures. It is also frequently used for explaining behavior, specifically behaviors tied to clinical diagnosis. However, neuroscience is beginning to infiltrate the workplace giving us the ability to use brain science for talent assessment. The EEG used to understand my son’s seizures is now being utilized to understand a variety of talent management questions, as Dario Nardi points on in his article “Your Brain at Work” in HR Magazine.

    As we move forward into the future of behavioral assessment in the workplace, I believe neurological assessment will begin to gain ground to complement, and maybe even take the place of what is most commonly used now- the self-report assessment.

    Why? Well, because it’s more honest. Self-reports are just that- self-reported. Monitoring brain activity points to a more objective approach to understand who we are and why we behave the way we do. Because of this, brain based assessments can help:

    • Create self- awareness in employees to aid in the understanding of who we are (personality) and why we behave the way we do.
    • Improve team building & talent placement by helping individuals and companies understand how to better work together.  This will help companies answer the question, is there enough cognitive diversity on our team?
    • Build better training programs through customized learning. Neuroscience can help us understand how individuals learn best and cater training and development to personalized needs.

    Whereas brain science and the technology related to it is exciting to see in the talent assessment industry for the same reasons it is valuable in medicine- it aids in diagnosis which aids in better decision making- my family’s example also points to the need for caution in utilizing the technology.

    When we went back last month with our son for his yearly EEG, the results still showed a “discharge”, as the doctor referred to it, in the left hemisphere of his brain. She explained to us that it was happening very infrequently, but because it was still present, there is a likelihood that if he were taken off the medicine, the seizures would begin to reoccur. Knowing that this area of the brain is tied to language, I asked her if we should be concerned about any issues in his language development. She said no. Given the amount of frequency seen, she said, it would have to be occurring 20-30% more than it is in order for there to be concerns about his language development.

    This example points to why I’d be hesitant to utilize the technology (and you see I did not list it above) in selection because of the potential discrimination issues.  It could lead to discrimination in hiring against individuals (like my son, who does have a diagnosis of epilepsy) based on factors that are not tied to an individual’s ability to perform the essential functions of the job. I would hate for someone who isn’t as knowledgeable in the science to see “discharge” on someone like my son’s EEG and assume has language issues, when he in fact does not.   However, given a multiple-hurdles approach to assessment, EEGs could one day be a valuable selection tool as well, just as they are used as one technique among many to determine the best course of medical action.

    So for all you talent development professionals out there or those aspiring to be, take more science classes. No field, even HR, is immune to the need for a strong STEM (Science, Technology, Engineering and Math) education.

    How do you see neuroscience shaping human resources? Does it excite you or scare you?

    Like this post? You may also like:

    The Psychology Behind Why People Support Certain Presidential Candidates

    and

    Use Your Brain- Both Sides

  • How Simulated Work Environments Can Drive Performance in the Classroom, and Ultimately the Workplace

    How Simulated Work Environments Can Drive Performance in the Classroom, and Ultimately the Workplace

    Continuing with our theme this month, we wanted to reflect on performance management in another arena – the classroom. After all, students are future employees and shouldn’t performance management in the classroom prepare them for performance management in their future careers?

    First, I want to share a thought from a local employer when asked about industry needs concerning current and potential programs that are developing the future workforce. The quote reads:

    “While there appears to be attention given to communication and employability (skills), these areas remain our greatest problem. We are looking for hard working individuals with a strong work ethic that do not have to be reminded of the basics, like showing up for work on time.”

    With that in mind, why not consider simulated work environments in school classrooms? Creative Teaching Site shares the following concerning simulations in the classroom:

    • They simulate an activity that is “real”, and so it can be said that they are “virtually real”. They simulate the activity so well that there is little difference between the simulated environment and the real one, and the same kind of learning experience can take place.
    • They are “hands-on”, involving students so they become participants, not mere listeners or observers. Students learn better from their own experiences than having others’ experiences related to them.
    • They are motivators for learning. Student involvement in the activity is so deep that interest in learning more about the activity or its subject matter develops.
    • They are tailored to the student. When simulations are designed specifically for their audience, they can take developmental requirements into consideration.
    • They are inspirational. Student input is welcome and activities are designed to encourage students to enhance the activity by contributing their own ideas.
    • They are developmentally valid. Simulations take into account the students’ developmental level.
    • They are empowering. Students take on responsible roles, find ways to succeed, and develop problem-solving tools as a result of the interaction.

    I love that the last bullet points out that students take on responsible roles. This ties back in to the concern voiced in the quote from our employer mentioned earlier. When students are empowered to make decisions and take on responsibility, they are becoming prepared for their future roles as employees.

    What are your thoughts on simulated work environments in the classroom?

  • You Go Jennifer Lawrence- Girls, Know and Stand-up for What You’re Worth

    You Go Jennifer Lawrence- Girls, Know and Stand-up for What You’re Worth

    Jennifer Lawrence, Hollywood’s highest paid female actress still doesn’t make as much as her male counterparts. And she’s pissed. But who she is pissed at may surprise you. She’s mad at herself.

    You can see more on the story that aired on NBC Nightly News last week here:

    http://www.nbcnews.com/nightly-news/video/jennifer-lawrence-speaks-out-on-hollywood-s-gender-pay-gap-543867971910

    Kudos to Jennifer. When we can take ownership of the issues that affect us personally, then we are on our way to fixing them. Blaming others doesn’t help the situation.

    Women (and men) knowing what they are worth is a critical step in that ownership, then being willing and able to negotiate for that worth is vital. Jennifer knows now what the going rate is for her leading roles and is ready to negotiate for the next leading role that will surely come her way.

    Like this post?  You may also like:

    2 Ways to Get What You’re Worth

  • What are your Generational “Sticking Points”?

    What are your Generational “Sticking Points”?

    “The whole chair situation makes so much more sense now,” said a woman in a Generations in the Workplace seminar recently.

    As many of us looked at her perplexed, she went on to explain, “I bought new chairs for our office. I can’t get those in earlier generations to use them. They said the old ones are just fine. I can’t get the newer generation to quit standing up in them so they can talk to someone over the cubicle wall.  I never knew how much headaches new chairs could cause,” she said with a sigh, but also some excitement in having an ah-ha moment over the issue realizing that the events and experiences of each generation impact workplace behavior.

    Whereas she saw the older generation concerned with things like prudence (as shaped from living through the great depression and the war years), she saw another generation that felt encumbered by cubicle walls and wanted a workplace much like the homes they were brought up in where casual conversation and open dialogue was encouraged. Standing up in the chairs, even if they were new, didn’t seem to be a big deal. Standing up in the chairs to the prudent generation seemed disrespectful.

    What this lady realized was that the chairs had sparked not one, but several, of the 12 generational sticking points that that Haydn Shaw notes in Sticking Points: How to Get the Generations to Work Together in the 12 Places They Come Apart

    They are:

    1. Communication
    2. Decision Making
    3. Dress Code
    4. Feedback
    5. Fun at Work
    6. Knowledge Transfer
    7. Loyalty
    8. Meetings
    9. Policies
    10. Respect
    11. Training
    12. Work Ethic

    Which sticking point(s) would you chalk the chair situation up to?  Which sticking points do you encounter the most in your workplace?

    As discussed in this training, the best way to combat these sticking points is to consider whether the issue impacts business necessity or if it simply involves workplace preferences that different generations or just people with different backgrounds, personalities and experiences prefer. Examine what is business necessity by what contributes to your company’s competitive advantage and then make decisions based on business necessity, not workplace preferences. By creating a workplace that is flexible enough for different people to experience their workplace preferences contributes to competitive advantage just as much if not more than workplace policy that is governed by business necessity.