Are Your Top Employees Also Your Most Toxic?

Picture this: There is an employee at your company that you’ve had multiple complaints against. They treat other employees with a total lack of respect and maybe even the treat customers the same way. They have created a hostile work environment in which other employees dread having to work with them, go out of their way to avoid them both in their tasks and just around the office in general, and customers refuse to deal with them. But they are one of your company’s top performers or they have a knowledge base that no one else in your company has.

The Most Popular Emerging Employee Benefit is…

I remember thinking, how am I going to do this? I had just started my first full-time job out of college, and I was getting married that year.  I had been given two weeks of vacation for my first year that I had to earn throughout the year. If I wanted to take a honeymoon and be off a day or two before the wedding, I really had almost no time left to take off.  And a couple of my good friends were getting married that summer too, and I was in their weddings out of town. Was I going

4 Training Facilitation Tips Gleaned from a Five-Year-Old

“Mommy,” my five-year-old said from the backseat of the car on the way to school one morning, “What do you do for work (pronounced more like wurk)?” I wasn’t sure where her question was coming from, but in trying to think about how to describe what I do to so her Pre-K mind would understand, I quickly thought that “consulting” wasn’t going to make sense. So, I chose instead to describe what I do in the context of what I was scheduled to do that day. “Well, today, I’m going to train some people on their first day of work.

Creating a Teaching Culture

My twelve-year-old son had his first experience with interviewing this week. He is applying to a special program for high school and as part of the application process he had to participate in a panel interview with members of the program administration. Naturally, he was nervous. Luckily the interview was scheduled on very short notice so he didn’t have too much time to overthink it. As I sat in the waiting area with him and his best friend before their interviews, I put on my recruiter hat and gave them some basic interviewing advice. They were both very receptive to

4 Ways to State Your Intentions in Order to Drive the Best Outcomes

I’m preparing to take my kids into Target, Lord help me. I just need to get some necessities.  I park the car, turn and look them in the eye and tell them, “We are not going to the toy section.  We are here to get milk, a card for someone, and some toilet paper. You will both walk beside me and the cart.  You will not run, and you will not ask if you can go look at toys, okay?” I get “yes ma’am”.  And then ask them to repeat back to me what I just said and what they