6 Ways to Help Create Caring Instead of Callous Leaders

I have the opportunity to coach a lot of middle managers. Quite often they are middle-aged men, and I’m working with them because there is some issue with how they lead (or actually don’t lead) others.    Through some type of feedback mechanism, these men are described mildly as “aloof” or “disinterested” (always related to how they are with people, not necessarily the tasks or functions of their job) to more extreme words like “jerk” or “a**hole”.  I’m brought in most of the time to try to fix their “personality”. Making them more caring and a better leader of people is

Don’t Hoard Your Organization’s Wealth

Written by: Lorrie Coffey, Horizon Point Consulting “Knowledge is power. Knowledge shared is power multiplied.” – Robert Boyce Organizations contain a wealth of knowledge. Some organizations spread that wealth, and some hoard it. Those that share the wealth of knowledge maximize their potential success.  I’m currently reading The Starbucks Experience by Joseph Michelli and even though my brother and sister-in-law are both former partners (that’s what Starbucks calls their employees), I had no idea just how strong of an emphasis Starbucks places on knowledge at all levels of the organization. From formal training and incentives for completion, requiring partners to

3 Tips for Leading Well in 2020

I enjoyed the opportunity to hear Karith Foster speak recently.  If you haven’t had an opportunity to check her out, she is well worth it.  She combines humor and storytelling to make simple, but profound points about leading and living well.  In her address, she talked about the ABCs necessary to be a leader in 2020.  A. Ask for help & Ask for what you want.    Asking for help may seem contrary to what leaders should do, but as I heard Brene Brown say in another keynote speech, asking for help is actually the best way to create trust.  As

A Pound of Prevention

Written by: Jillian Miles, Horizon Point Consulting “A pound of prevention is worth an ounce of cure” is a phrase I heard for the first time this week. I was at lunch with an attorney who specializes in employment law, and she said that phrase as we were talking about clients who don’t see the benefit of proactive, preventative measures and instead just hope everything turns out alright. I immediately wrote it down and googled when I got home, and the internet says it’s a Benjamin Franklin quote. Apparently, Franklin wrote an anonymous letter to his own newspaper in Philadelphia

The Confusion over Cannabis

Written by: Lorrie Coffey, Horizon Point Consulting Ten states plus DC have legalized marijuana for recreational use. Thirty-four states have legalized it for medical use. And CBD oil is readily available in most states.  But marijuana is still classified by the Drug Enforcement Agency as a Schedule 1 drug, which means it is still illegal to grow, buy or sell, possess, or use under federal law.  Oh, and while CBD shops popped up on every street corner as soon as the Farm Bill was signed back in late 2018, the Farm Bill did not legalize the general production, sale, or

A Final Thought on Leading for Skill and Will: It’s a Long Term Game, Not a Short One

I’m on a plane with my third-grade son, traveling to Washington D.C. He is taking a math test beside me.  We are headed up to our nation’s capital for a work conference I have, and he and my dad are along for the ride.  He’s coming to actually see some of the things he’s been learning in school about government and democracy.  With the trip being counted as a “field trip” for him instead of an absence, the schoolwork, including tests he’s missing, come with us. He is to complete them and return them for grading the Monday after we arrive

Find Another Seat (or Challenge) or Get Off the Bus? How to Lead when Skill is High but Will is Low

We’ve all seen someone there before.  We’ve most likely also been there before ourselves.  One of the most, if not the most knowledgeable and experienced person in the room.  The one that can do the task or assignment with his or her eyes closed. Possibly the smartest person in the room.  But somehow, they are also the most disinterested person in the room.  Whether this disengagement comes from boredom or burnout, you can’t be sure, but it is obvious they’d rather be anywhere doing anything other than what they are really good at doing.   You need them to do it,

3 Quotes to Consider When Leading Volunteers

Written by: Taylor Simmons, Horizon Point Consulting Throughout my career, I’ve had the opportunity to lead volunteers as a staff member as well as a chair of an all-volunteer board. It can certainly be a challenge, but it is also a great privilege and offers surprising rewards! I remember planning an awards event several years ago that went awry. We had more than a dozen people show up that did not RSVP. My first thoughts were: where will we seat them & will there be enough food? As I look back, I am so thankful for the volunteers who jumped

Tell 🡪Show 🡪 Do: Leading when Someone has High Will and Low Skill

I watched my friend resist the urge to buckle her toddler into her stroller.  She could have done it well and much quicker than her little one, but she took a deep breath and said, “Ok, you buckle yourself in just like I showed you.”  The precious little girl smiled up at her and said, “Okay mommy!” with pure joy.    The same was true with my five-year-old who has wanted so badly to put her hair up in a ponytail holder by herself.   I walked out to the car the other day and she beamed with pride. While waiting

The Number One Thing that Leads to Team Success

The last three books about workplace effectiveness I’ve read have all discussed it.  Two of our clients are having lots of trouble with it. It is what research shows us leads to team success more than any other factor.  It is the concept of psychological safety.  According to Amy Edmondson, a lead researcher on the topic, “Psychological safety is a belief that one will not be punished or humiliated for speaking up with ideas, questions, concerns or mistakes.”  And according to research conducted by Google:  Following the success of Google’s Project Oxygen research where the People Analytics team studied what makes a great