3 Quotes to Consider When Leading Volunteers

Throughout my career, I’ve had the opportunity to lead volunteers as a staff member as well as a chair of an all-volunteer board. It can certainly be a challenge, but it is also a great privilege and offers surprising rewards! I remember planning an awards event several years ago that went awry. We had more than a dozen people show up that did not RSVP. My first thoughts were: where will we seat them & will there be enough food? As I look back, I am so thankful for the volunteers who jumped in to help. That was one of

Tell 🡪Show 🡪 Do: Leading when Someone has High Will and Low Skill

I watched my friend resist the urge to buckle her toddler into her stroller.  She could have done it well and much quicker than her little one, but she took a deep breath and said, “Ok, you buckle yourself in just like I showed you.”  The precious little girl smiled up at her and said, “Okay mommy!” with pure joy.    The same was true with my five-year-old who has wanted so badly to put her hair up in a ponytail holder by herself.   I walked out to the car the other day and she beamed with pride. While waiting

Killing the College Misconception

Did you know that Alabama has a “College Application Campaign”? A statewide initiative with the goal of having EVERY high school senior in the state apply to at least one college. I found this out last week thanks to the high school guidance counselor’s weekly email blast. I’ll be honest, as an HR professional, I had to hold myself back from sending her an email outlining the negative impact of such a campaign. I’m still tempted to.  I graduated high school many moons ago, in an era when high schools still had classes like shop, mechanics, and electrical design. I

The Lactation Consultant For the Love, Leave Me Alone!: How (Not) to Lead When Skill and Will Are High

Our third child came into the world just perfect, then he stopped breathing and turned blue when he tried to nurse.  After two scary attempts at feeding, the pediatrician on call came in and told us he thought he had a tracheoesophageal fistula.  In laymen’s terms, I came to understand this as a hole between the esophagus and the trachea causing fluid to pass between these two “tubes” when it isn’t supposed to.   This would require surgery to correct, thus requiring a transfer to the NICU.   Scary to say the least, but after getting our new blessing to the

The Number One Thing that Leads to Team Success

The last three books about workplace effectiveness I’ve read have all discussed it.  Two of our clients are having lots of trouble with it. It is what research shows us leads to team success more than any other factor.  It is the concept of psychological safety.  According to Amy Edmondson, a lead researcher on the topic, “Psychological safety is a belief that one will not be punished or humiliated for speaking up with ideas, questions, concerns or mistakes.”  And according to research conducted by Google:  Following the success of Google’s Project Oxygen research where the People Analytics team studied what makes a great