Horizon Point Consulting

Search results for: “productivity”

  • Don’t Hoard Your Organization’s Wealth

    Don’t Hoard Your Organization’s Wealth

    “Knowledge is power. Knowledge shared is power multiplied.” – Robert Boyce

    Organizations contain a wealth of knowledge. Some organizations spread that wealth, and some hoard it. Those that share the wealth of knowledge maximize their potential success. 

    I’m currently reading The Starbucks Experience by Joseph Michelli and even though my brother and sister-in-law are both former partners (that’s what Starbucks calls their employees), I had no idea just how strong of an emphasis Starbucks places on knowledge at all levels of the organization. From formal training and incentives for completion, requiring partners to sample all core products twice per year, providing every partner with one bag of coffee each week so that they stay familiar with products, and encouraging partners to share their knowledge with customers to help educate them on products, Starbucks understands the value knowledge adds to their business, the partner experience, and the customer experience. 

    Starbucks has over 11,000 locations worldwide, and a level of financial resources for training that most organizations don’t have. So how can smaller organizations help employees share the wealth of knowledge? 

    • Encourage a learning and teaching environment. Studies show that up to 90% of what we learn is through informal training. But most organizations focus their attention on formal training such as classes or certifications, with limited funds to support these efforts. When I chose a career in HR I knew very little about it. I was fortunate to work for a company that encouraged a learning and teaching environment. While I was encouraged to get certified, most of what I learned about HR I learned through those that I worked with. When client issues arose that I didn’t know how to handle, I was encouraged to seek the help of senior team members. As I advanced in the organization, I became that senior team member that others sought out for help. Ask yourself “what is one thing I taught someone this week?” and “what is one thing I learned from someone this week?” 
    • Cross-train and up-train staff. Giving employees insight into other areas of the business has many benefits. One way to do this is through cross-training, giving employees the opportunity to walk in other’s shoes so to speak. It helps create an understanding of the various departments and positions within the organization, encourages communication and collaboration, and increases employee engagement. In addition to cross-training, organizations need to plan for their future and up-training is a great way to prepare employees for advancement. As the saying goes, a leader’s job is to help develop their staff to one day take their place. Too often organizations create a succession plan but fail to prepare employees for advancement. 
    • Utilize internal resources. Training doesn’t have to be costly. A great way to reduce training costs is to use the resources you have within your organization. By providing internal training, an organization ensures that the training is relevant to the organization’s business and employees are better able to relate to the training. A great way to provide internal training is to have employees lead lunch and learn sessions. Employees are given the opportunity to share a glimpse of what they really do and share their expertise with their peers. It’s also a great way to help employees understand how the work of an individual or a department contributes to the overall goals of the organization. 

    While the return on investment may not be measurable using metrics, the sharing of knowledge has many benefits for employees, organizations, and their customers. The sharing of knowledge creates a culture of collaboration, improves employee morale, increases productivity, and contributes to organizational growth. Organizations see an improvement in problem-solving, decision-making abilities, customer delivery, and reduction in the loss of know-how due to turnover. 

    Does your organization share its wealth of knowledge or hoard it? 

  • The Confusion Over Cannabis

    The Confusion Over Cannabis

    Written by: Lorrie Coffey, Horizon Point Consulting

    Ten states plus DC have legalized marijuana for recreational use. Thirty-four states have legalized it for medical use. And CBD oil is readily available in most states. 

    But marijuana is still classified by the Drug Enforcement Agency as a Schedule 1 drug, which means it is still illegal to grow, buy or sell, possess, or use under federal law. 

    Oh, and while CBD shops popped up on every street corner as soon as the Farm Bill was signed back in late 2018, the Farm Bill did not legalize the general production, sale, or use of CBD oil. It only legalized it under certain circumstances outlined in detail in the Farm Bill. It is still classified as a Schedule 1 substance and thus is in general illegal under federal law. (The possession or use of CBD oil is reportable against federal security clearances.) 

    According to a 2017 study conducted by Statistical Brain, 56% of U.S. employers surveyed conducted pre-employment drug screens. 

    What does all of this mean for those employers that drug test? How can marijuana be both legal and illegal at the same time? Should employers continue to maintain a drug-free workplace policy? And what’s the legal liability if they do? 

    Unfortunately, the answer isn’t necessarily clear cut. While many states have legalized marijuana use in some form or another, very few states have offered any guidance to employers on how those laws impact drug-free workplace policies. So how do employers navigate through what I’ve come to refer to as the cannabis conundrum? 

    1. Do your research. Understand the laws in your state regarding marijuana use. Don’t believe everything you hear. For example, medicinal marijuana is NOT generally legal in Alabama. Yet. A bill was signed in June by Gov. Ivey to create a commission to study legalizing medical marijuana. Their findings are due in December. Look up case law to see if your state has set any precedents through court decisions regarding employers and employees. Find out if there is a state-supported drug-free workplace program (available here). 
    2. Get in line with your state. If your state does have a drug-free workplace program, make sure that your program is in line with state guidelines. Most states that have a program provide very detailed information on how to get your organization’s program approved or certified. Most states that do have a program offer a discount (usually 5%) on your Worker’s Compensation insurance if you are a certified drug-free workplace employer. And once you get certified, make sure you stick to the program. If you do, you’ll ensure that you are within the state law with regards to drug testing and how you handle positive tests. 
    3. Multi-state employers beware. If you have locations in multiple states, be sure to research each state. What’s acceptable in one may not be in another. You’ll also need to take into consideration if the employee works and lives in two separate states, if they travel extensively for work, or if they telecommute. 
    4. Evaluate why your organization drug tests. Here’s my unpopular opinion. If an employee enjoys marijuana on their own time in most cases it isn’t impacting the organization. Now, if an employee enjoys marijuana on their own time on their way to work and shows up to work under the influence, that can impact the organization. It may impact productivity, brand image, and most importantly could pose a safety risk to the employee or others. Understand why your organization drug tests when they test and ask yourself if the reasons are bona fide. If the answer is no, it may be time to rethink your policy. 

    While many states have legalized marijuana, they have not restricted the rights of employers to maintain drug-free work environments. However, that doesn’t mean that you as an employer don’t still need to be cautious before acting. And don’t be afraid to seek outside assistance if you’re still not sure how to maintain your drug-free policy or how to handle an employee situation. That’s what the experts are there for. 

     

  • Size Doesn’t Matter When It Comes to Competing With Your Big Business Competition

    Size Doesn’t Matter When It Comes to Competing With Your Big Business Competition

    Written by guest blogger: Marissa Perez, Business POP

    There are several misconceptions about running a small business; some think entrepreneurs have all the time in the world since they create their own schedule, while others think huge risks are a daily task needed to see success. As a small business owner, you know these aren’t true, but you still may have misconceptions of your own, one of them being that you can’t possibly compete with your larger competition. You won’t be taking down Amazon anytime soon, of course, but you can still compete with the best of them.

    Find Smart Ways to Cut Costs

    Cutting costs can be viewed negatively, but the key is to do it in a way that doesn’t decrease quality or jeopardize safety, such as cloud computing or dropshipping. By using cloud-based software, you no longer have to buy and install the software and updates or pay a team to run it, and you reduce the amount you spend on storage space and large servers. If you’re spending a lot on the supply end, consider dropshipping, in which a supplier handles the inventory and shipping. It’s a low-risk option with low or zero overhead for you and no need to pay for inventory until a transaction is made. Plenty of products make good dropshipping businesses, so do some research. You can reduce the costs of marketing campaigns as well by taking advantage of the budget-friendly (but effective) advertising campaigns on social media platforms like Facebook, Instagram, and Twitter, or create your own business filter on Snapchat.

    Keep Your Website Updated

    When people are searching for your business online or even just discovering you for the first time, the first place they go to is your website, so make sure it stands out. You can use some of the popular website builders like Wix or Squarespace to easily create a professional website with content, product pages, and a contact page, but you are often limited on the design and templates and may have trouble getting the graphics to sync up. This is where it makes sense to hire graphic designers who have experience with graphic design tools, as well as web and mobile design, to make your website stand out on a visual level. You’ll find various rates, some as low as $35 an hour and some on the pricier side at $100 an hour, so be sure to interview candidates. Pay attention to their portfolio, reviews, the scope of work, and the timeline for completion.

    Once they start designing, ask them to include a blog page and show you how to quickly update it to enhance your customer engagement, credibility, and SEO. Plus, you can kill two birds with one stone by posting the link on your social media profiles.

    Jump on the Technology Train

    It might sound cool to say you have an accountant, but there is accounting software that can do the same thing both instantly and for a better price, helping you keep track of invoicing, payments, expenses, bills, and payrolls, among other things. On the same note, it would be awesome to defer things to your HR team, but as a small business you probably don’t have this luxury, leaving you to do it yourself, but this can eat up as much as roughly 35 percent of your time, according to a study cited by FinancesOnline. With HR software, you can better oversee your talented employees, track goals, and comply with those confusing legal requirements including taxes, healthcare, and insurance. Automation increases efficiency too, making it simple to create your own custom reports and even enabling employees to log on themselves to request time off instead of giving you a sticky note that you are sure to lose.

    It doesn’t matter how small your business is, you still need to keep up with your competition. You can compete with some of the bigger competitors too. With hard work and a few changes along the way, you’re another step in the right direction.

  • Can I Get Your Attention?

    Can I Get Your Attention?

    I’m the mother of three boys. Two teenagers and one about to hit that “preteen” stage. Most days I want to bang my head against the wall. I feel like I need a support group for moms of teens. I miss when they were little and hung on my every word. Now I’m lucky if I can get them to take the earbuds out long enough to hear anything I say. 

    We recently went on vacation and I forced them to put their phones away and engage in conversation with me. That request got me dirty looks and eye rolls. Then we started playing twenty questions on our four-hour drive to our destination, which led to lots of laughs, some light-hearted banter, and even some great conversation. And the best part, they even ASKED to play again on our way home a few days later and voluntarily put their phones away! 

    I will readily admit that I hate technology. I think that while it’s a necessary evil and has definitely advanced our society and most of the tasks we do daily, it has also created a disconnect between us as people. We struggle in every aspect of our lives just to get someone’s attention, to get them to look up from their phones, computers, video games, or whatever screen they are glued to. According to a 2016 Nielsen study, adults spend over ten (10) hours per day staring at a screen! 

    A Careerbuilder study showed that 55% of participants surveyed said that their cell phone was their #1 distractor at work, followed closely by the internet and social media (both of which can be accessed on a cell phone). Is allowing employees to have cell phones on their person during work hours costing your organization, both in productivity and in lost customers? In just the last few weeks I can count multiple times when I went to a retailer or fast food restaurant and had to wait because the employee was distracted by their cell phone. 

    This inability to give and receive undivided attention extends into leadership as well. In his blog post Attentiveness (One of the Overlooked Leadership Skills), Jason Barger talks about the distracting times we live in, the expectation to always be multi-tasking, and valuing the individual moments. Those leadership skills that are most valued are those that tie back to leaders who give their undivided attention, who truly listen, and who show interest. 

    Steven Madenberg’s compares our lack of attention to how Charlie Brown and the gang always heard their teacher, Mrs. Donovan (who knew she had a name?!) in his blog post Leaders and the Gift of Undivided Attention. How often do we walk away from a conversation and realize we only heard half of it because we were distracted?

    I recently had a manager come to me upset that during a candidate interview another manager on the panel was visibly texting on his cell phone. We talked through coaching that manager on appropriate interview etiquette. A couple of weeks ago while eating lunch at Panera I heard the gentleman at the booth behind me talking on the phone. He was conducting a phone interview and ended up having to end the call because he was distracted by the lunch crowd in Panera. He didn’t set himself up in a position to be able to provide that candidate with his undivided attention and as a result, may have given the candidate a bad impression of the organization. 

    Think back over the last few weeks, what are some situations in which you realize you were distracted? What could you have done differently to ensure that you were giving your undivided attention? 

  • 4 Reasons to Outsource

    4 Reasons to Outsource

    I came across a post on a Facebook group a few weeks ago.  The mom participant posted a question to the group asking how people simplified their lives.  She has three young children, and I took her post to mean she wanted to spend more meaningful time with her kids but didn’t know which direction to take or have the ability to do as a working mom. 

    Most of the responses to her question came down to two types of responses 1) limit your kids (and your) extracurricular activities 2) outsource.  People recommended outsourcing laundry, grocery shopping, ironing, and clothes shopping among other things. Get rid of spending time on the things that don’t add value and meaning the responses seemed to suggest.

    In business, outsourcing is also an option that provides an opportunity to focus on meaningful things while at the same time often reducing costs. This New York Times article acknowledges this and also indicates that outsourcing human resource functions is on the rise.  At Horizon Point most of the work we do, when it comes down to it is outsourcing human resource work.

    So when and why should you outsource?

    I would suggest that there are four key reasons or situations to outsource in business:

    1. When things are non-essential or don’t create value.  Just like the responses to the mom post, saying no to something is saying yes to something else.  If you have the resources to hire someone to do your laundry you can spend that time on a Saturday at the park with your kids when you would normally be doing laundry. Or you could hire a nanny to take your kids to the park while you do laundry- which is more meaningful and value-added?  Same with grocery delivery. 

    Likewise if you outsource, let’s say payroll as an HR function, you can focus more on employee engagement as a more value-added activity than processing payroll (Let me just caveat this by saying, both having clean laundry and payroll being right are essential, they just aren’t differentiators in life and in business- it’s gotta be done, but it’s really no fun to do it and it is a time suck.) Many of these things that don’t add value are also being are automated, which is similar to outsourcing for this reason. 

     

    2. When you don’t have the expertise.  I’ve got a big hole in my den ceiling right now because apparently something is leaking from upstairs.  I have no idea what is leaking, why, and how it is ending up in my den. I could try to fix it, but I would most likely create more of a mess and it would take countless hours for me to learn how to fix it.  It is much more effective and efficient for me to hire someone that has expertise in this area to stop water from dripping out of my ceiling. In the same way, outsourcing things that you don’t have in-house resources for is a good reason to call in some experts.  For example, you may need to outsource leadership training because you don’t have a person that is trained and experienced enough to do this. Often this makes sense for project-based work, not ongoing needs. 

     

    3. When you need someone that doesn’t have a dog in that fight.  Another reason to bring in expertise is that you need an objective third party to facilitate whatever activity that needs to be done.  We see this a lot in outsourcing 360 evaluations, engagement surveys, and anything where anonymity is needed to ensure the integrity and participation in the activity.  Other types of activities where I see more people bringing in experts is for organizational design and development activities such as looking at how an organization is structured and making recommendations on how to improve it or in coaching someone to better performance.  The main value the outsourcing brings in these cases is objectivity that obviously needs to be tempered with outsourcing to an expert that knows what he/she is doing. 

     

    4. When you are in transition.  The mom who posted on the message board is in a phase in her life where many things require her undivided time and attention. She has lots of competing priorities and is trying to sort through managing them.  

     

    Likewise, businesses are often in this place.  At Horizon Point, we have found living all of our company values (people first, passion, productivity, continuous learning and improvement, and give back) by helping companies that are in this type of growth transition.  It usually presents itself as a company that has grown past 50 people, where the office manager or a similar role has been doing “HR” and the owners/leaders of the company realize this isn’t going to work long term. They need an expert to help them be successful at all things people -to give them a competitive advantage- but they don’t have one in house.  They are like the mom with three young kids who still have two that can’t tie their shoes without help. Eventually, her kids will learn to tie their shoes and she won’t have to devote time to this every morning, but not without her teaching them to tie their shoes.  

    We come in and help the company identify internal (and on occasion, external) talent that can be the people leaders they need with some guided help and practice.  They outsource their HR to us temporarily, but the key piece of this outsourcing is teaching someone else to be their HR leader. We are working ourselves out of the job and we want to, just like the mom tying the shoes is doing.  She doesn’t want to tie her kids’ shoes forever.  

    We’ve worked through a few engagements like this at Horizon Point over the last four to five years, and there is nothing more rewarding that seeing a company continue to grow and thrive because you’ve helped them pick the right person to lead their HR function and helped them learn how to do it. 

     

    What do you find is best to outsource in life and in business?

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