Horizon Point Consulting

Category: Skills Improvement

We all need a little personal development mixed in with our professional and career development. Read blogs in this category for personal skills improvement.

  • Design Thinking as a Leadership Practice

    Design Thinking as a Leadership Practice

    In an ever-changing world, it’s more important than ever for leaders to have the tools to be able to navigate change and innovate. It’s also important for leaders to have opportunities to spur creative thinking in a world that is cluttered with a lot of noise and distractions. Most importantly, though, leaders need support in connecting with people and building empathy.   

    When frameworks are provided to help spur innovation and build valuable people skills, we find that leaders are better equipped to move forward.  It seems counterintuitive to use a process to try to break away from routine thinking and/or to build relationships, yet the design thinking process helps to spark creativity in order for organizations to adapt and grow. The process begins with building empathy and because of this, we believe it is a valuable tool for anyone wanting to create better workplaces.  

    There are multiple trainings, models, and tools out there if you want to apply design thinking in your organization.

     

    Our favorite Stanford’s d School’s tools.  In particular,  we like this resource because it has all the tools you need to conduct a design thinking boot camp for any type of organization or group:

    (archival resource) Design Thinking Bootcamp Bootleg — Stanford d.school

     

    Other good sources of training and resources can be found through Harvard and MIT: 

    Design Thinking Course | HBS Online

    MIT Sloan Design Thinking | Online Certificate Program

     

    A good (although dated) video to watch that captures the design thinking process can be found here: 

    ABC Nightline – IDEO Shopping Cart – YouTube

     

    How do you spur innovation and creativity in your workplace? 

  • Training and Developing Growth Mindset

    Training and Developing Growth Mindset

    Two weeks ago, Taylor kicked off our new series on Growth Mindset: what is it?! Today we’re exploring a growth mindset in training & development. 

    The Neuroleadership Institute (NLI) defines growth mindset as


    …the belief that your skills and abilities can be improved, and that ongoing development is the goal of the work you do. However, creating a growth mindset culture isn’t just about having optimistic employees, but creating a space where employees strive to learn, enjoy being challenged, and feel encouraged to develop new skills.

    Let’s look at a case study of NLI’s work with Microsoft. 

    A few years ago, Microsoft CEO Satya Nadella started a revolution from a revelation: the success of the company was dependent upon a culture of continuous learning and a workforce of “learn-it-alls” instead of “know-it-alls”. 

    Training and development became the forefront of the Priorities, Habits, and Systems of the company. 

    NLI’s growth mindset work follows a structure of Priorities → Habits → Systems. In the case of Microsoft, executive leadership adopted a growth mindset as a major priority to be supported through habitual training and learning activities and embedded into organizational systems like performance management and pulse surveys.  

    Microsoft created “interactive online modules with rich storytelling and multimedia” for their employees to learn independently and on-demand about the why, what, and how of growth mindset. Managers were given conversation guides to help drive and facilitate meaningful discussion about growth mindset within departments and teams. When team members exhibited growth mindset habits, they were recognized and positively reinforced.

     

     

     

     

     

     

     

     

     

     

    Graphic: NLI Growth Mindset Case Study Collection

    Training is often thought of as sitting in a room (physical or virtual), facing forward, listening to a facilitator read words from slides. Training doesn’t have to – and shouldn’t – look and feel like that. 

    Our team hosted an interactive workshop this week where participants sat around one large table with the facilitators, everyone facing inward and around at each other. Learning was facilitated through large group discussion, partner discussion, independent work, and even physical movement around the building and the block (we literally walked around the block during a break!). 

    Is your training stale? How can you shift the paradigm to a Growth Mindset in your training and development priorities, habits, and systems? 

     

  • How do you Navigate the Advancement Process?

    How do you Navigate the Advancement Process?

    I recently facilitated a workshop with a group of educators, some of whom are considering advancement in their field. We talked through several tips to help with navigating the process. Although I shared some information that was specific to their field, many of the tips are actually universal.

    Here are a few of my favorites:

    1.Give your resume a glow up! Check out more ideas here:

    How do you make your resume stand out among thousands received by employers?

    2. Consider these steps as you seek advancement:

      • Seek out leadership roles prior to advancement
      • Volunteer for presentations
      • Attend any professional development that’s offered 
      • Network/Make Connections 

    Up your networking game with more ideas from this blog post: Networking Authentically

    3. Be prepared for your interview: Read Interview Prep for Today’s Job Market, which talks about the benefits of using the S.T.A.R prep tool.

    Are you ready for the next step in your career? I recommend checking out Ken Coleman’s book, The Proximity Principle to lead you in the right direction. You can also check out my book review here: The Proximity Principle – A Book Review.

  • Three Steps to Effective Business Writing

    Three Steps to Effective Business Writing

    How many emails do you get each day? How many pieces of paper pass through your hands in a week? 

    Written communication is the #1 form of communication used in the workplace. Whether it’s communicating with supervisors, co-workers, clients, or vendors, we are constantly sending written communication back and forth. 

    The top issue I hear from clients is a lack of effective communication in their organizations. And usually, that includes inadequate written communication. Effective business writing can have a huge impact on an organization’s ability to grow. Look at any job description and you’re likely to find the requirement of “excellent communication skills, both written and oral”. But while it’s extremely important and in most cases required, there are few resources on how to be effective in business writing. 

    Industry in the US is becoming more remote and more global, which means that effective writing is even more critical now. So how can you be a more effective writer and how can you train your employees to draft effective written communication?

    There are three key steps to effective business writing: 

    1. Prewriting: Before you put pen to paper or fingers to the keyboard, think about why you’re writing, who your audience is, and what you need to convey. This is best done by creating an outline and there are three common outline formats. Just remember, there is no right or wrong way to create an outline. Use the method that works best for you. (I’m a classic outliner, cluster outlines stress me out!)
      1. Classic outline: uses roman numerals to outline sections and sub-sections (headings & sub-headings)
      2. Full-Sentence outline: Uses full sentences to outline each paragraph/topic (estimate total paragraphs/sections)
      3. Cluster outline: Similar to brainstorming, jot down ideas and cluster similar ideas together to create main topics and sub-topics. 
    2. Drafting: Once you’ve created an outline, now you’re ready to put pen to paper or fingers to the keyboard. Keep in mind, a first draft is a rough draft, it’s not meant to be perfect. A few rules to keep in mind as you sit down to write:
      1. Know yourself. Where do you do your best writing, what helps you to concentrate? Are you in the right mind to write or do you need to come back to it at a later time when you’re in a better mental state? 
      2. Once you start, don’t stop. Let your thoughts flow without hesitation. Don’t stop in the middle and take a break, you might break your train of thought or lose your stamina. And don’t try to edit as you go, just write. 
      3. Once you stop, walk away. Don’t immediately start editing your first draft. Take a break, whether that’s 15 minutes or two days. Give your mind time to settle back down and absorb what you put on paper. 
    3. Editing: Now that you gave yourself that break, come back to it. Read it and start analyzing it. Did you get your points across, is it in a logical order, does it speak to your audience? Once you think you’re done, have someone else take a peek. Ask them to read it both for understanding and for grammar. Here at Horizon Point, we always have someone proofread what we write, from blog posts to proposals, to reports for clients (and yes, sometimes even emails before we hit send). 

    Once you have the three keys to business writing down, start to consider how you can measure the effectiveness of your writing. This will vary depending on the type of communication and what your goal was. You may find that you need to measure quality, quantity, or both. 

    Could your organization benefit from more effective business writing? 

  • 6 Steps for Planning and Implementing Effective Extended Leave

    6 Steps for Planning and Implementing Effective Extended Leave

    Earlier in the week, our post was a reflection on why I will be taking a walkabout, or an extended amount of time away from work this fall.  Each person on our team will be taking four to six weeks off at some point within the next six months.  

    Whether it is taking time for intentional rest, reflection, and/or deep work or going out on maternity or extended sick leave, stepping away from anything at work requires preparation beforehand in order for the time away and the people providing support during the time away to be a success. Here is a roadmap for doing so: 

    1. Plan/proactively discuss with your team the timing of your absence and the roles and responsibilities they will have while you are away.  You can read more about my team’s discussion on the timing of my absence in the last post, but the next step in this for me has been thinking through and communicating with them about who will do what while I’m out. We will do the same as each person takes leave. Some things are natural, given that many of the projects I work on and the people I work with have at least two of our team members providing support.  There are some things where you may be the only person with a knowledge base for execution, so planning proactively gives you the time to provide cross-training, introductions, information, and or tools needed for success. 

    2. Communicate proactively with the external contacts you interact with regularly that you will be out with.  For the past two weeks, I’ve emailed or called every client and/or potential client that I interact with to let them know that I’m going to be out, for how long, what this means in terms of what they should or shouldn’t expect from me (for example, I will not be checking email during this time), and who their new point of contact will be on our team.  I will say that in doing this, EVERYONE I’ve talked to has been supportive and encouraging in taking the time away.  They are appreciative of the heads-up and connection(s) with our team for the project to continue in my absence. 

    3. Start saying “no” based on your scheduled time away.  In the past two weeks, I’ve said “no” to more things than I have in a long time.  Both personal and professional.  It really helps you realize how much stuff you say “yes” to without even thinking about it.  “Yes, my calendar is clear on the date you asked to meet with me, so yes, I’ll meet with you” happens a lot without a thought about whether or not the meeting is necessary or if you even want to meet with that person.  We commit to things without thinking about them and then wonder why we can’t find the time to do the most important things. It’s pretty liberating and reflective to take back your time. 

    4. Set guardrails and systems around being able to maintain your no and the margins the time away should provide.  I know my email will be a problem for me. It is the mechanism in which I say yes to most things because most things come in the form of calendar invites via email or requests for this or that via email.  So, for me, I will not be checking and responding to emails while I’m out.  To ensure I do this, someone on my staff will be changing my email password for me on the day I go out.  She will also check the box once a week to make sure there are no emergencies she and the team need to tend to (this will help me maintain my sanity of not checking it) and I will set up an out of office reply explaining that I’m out, points of contact for specific needs, and when I will return.  You may not need to go to the extreme of getting someone to change your password (if you do, you have a lot more self-control than I do, because checking email is such a habit for me), but know yourself well enough to deploy the guardrails needed for maintaining the integrity of your leave. This may mean deleting social apps on your phone, disconnecting your wifi (or getting someone to change your wifi password), or setting standard times around the do not disturb feature on your phone.  Figure out what you need and solicit any help needed to do so. 

    5. Reflect on what these planning exercises are telling you. As mentioned earlier, delegating responsibilities to others may help you realize they need to be cross-trained on a certain task or function to be successful.  Saying no because you’re going to be out may help you realize you need to say no indefinitely to certain things.  It may be telling you that you have a problem with your social media or email usage and need to get a healthy grip on it.  All these planning items can help you succeed in an absence and the reflection on them can help ensure long-term success upon your return. 

    6. Reflect on the purpose of your time away and what you hope to accomplish in taking it.   Before you go out, write down two or three things you want to focus your time on while out and post them for yourself in the form of yes or no questions you will see every day. Mine are: 1) Did you rest and restore today? 2) Did you read/research and write/create content today based on your purpose? 3) Did you play with your kids today?  Don’t overload yourself with more than three to four questions.

    Framing the questions in the second person as “you” has been shown to be helpful in training the brain to eliminate “chatter”. It gives your brain a word that naturally offers more grace than using the first person “I”.  Like the book, Chatter states, “Doing so (using ‘you’ to refer to yourself) is linked with less activation in the brain networks associated with rumination and leads to improved performance under stress, wiser thinking, and less negative emotion.” Some questions you may have if you’re recovering from surgery or bringing a newborn home may be: Did you rest today?  Did you do something to help your body recover today? Did you refrain from checking work email today?  You know what you need, so customize the questions for you. As you begin to heal and or accomplish what you want while you’re out, your questions may change. 

    Finally, you may not be at liberty to decide if and when you get to take an extended time away from work.  But if you are a person in a role where you can impact policy at your workplace, consider how you might drive the conversation around the need for people to take more than a standard week or less of vacation annually and what business results it might achieve.  At the very least facilitating dialogue around how you can provide autonomy by structuring work differently (four day work weeks, hybrid work arrangements, mental health days, etc.) in order to impact workplace wellbeing and productivity could lead to substantial gains in recruitment and retention.  If you’d like more information on the research related to this, see our previous post on readings for reflection.