Category: Skills Improvement

We all need a little personal development mixed in with our professional and career development. Read blogs in this category for personal skills improvement.

  • Productivity from Patience

    Productivity from Patience

    Note: This is the first of a two-part post on the value of abiding in patience in order to achieve the best kind of learning. The value is described here, whereas how to do it is contained in the second post here

    Patience is not one of my virtues. And oftentimes, the world reinforces what seems to be the need for it not to be. Get it done and get it done fast so you can get more done is often the mantra whether we consciously or unconsciously preach this to ourselves or hear it from others.  And we are often rewarded for that “productivity”.

    As Nathan Foster states in his book, The Making of an Ordinary Saint, when discussing the discipline of study, “I just couldn’t seem to escape the obsession with being productive.  I’m always trying to get more done quicker, and when I can’t clearly see my progress, I get irritated. Feeding my driven angst is my compliance to the sin of comparison and its subtle, destructive fruit, competition.” 

    You nailed me, Nathan. And I see myself passing this on to my children. 

    As I wait, somewhat impatiently, for the arrival of our third child, who we all thought would make a quick and early appearance, I’ve had a month of reminders about the value and grace that comes in the form of waiting. Or as Jen Wilkins describes in her book In His Image“Patience is not just the ability to wait, but to abide.” I have spent July trying to abide. 

    Most of these reminders have come from abiding in reading daily with my son.  My husband and I have passed the “sin” of competitiveness onto him through both nature and nurture.  His need to get things done and get them done quickly encompasses just about every behavior in his life.  Everything is a competition. And when he can’t “win” he gets frustrated and reacts in ways that try everyone’s patience, including his own.  And his frustration spills into a lack of confidence in reading that spills into other areas with a lack of confidence. 

    His challenges with reading are magnified through epilepsy that impacts the language center of his brain.  Nature gives him a double whammy where “abiding” in the process of reading, and many other things for that matter, are just plain hard.  

    So we fight our urges, both his and mine, by reminding ourselves before we start reading each morning that 1) we are going to take our time and that 2) we are not going to get frustrated.  

    Sometimes it works, but sometimes it doesn’t.  But as Foster says in his book about journeying from frustration to joy, “Yet grace understands my humanness. Grace gives me space to keep going, appreciate the process, and accept what I lack.” 

    And giving ourselves and others grace often leads to meaningful learning.  As Foster says, learning is a process in which the divine is acutely evident: “It was so easy to bring God into learning. I felt his delight in showing me how things work. His love for creativity was immensely evident.” 

    By taking time off to do what I thought was have a baby, I’ve gotten the opportunity to abide in a routine of daily morning reading that has lasted almost of a month out on our back porch with my children.  It has been a blessing and process which has revealed how valuable patiently abiding in practice at a pace that is unrushed and uncompetitive leads to results that often doesn’t actually come from actively focusing on being “productive”. 

    My son’s reading has improved over the summer, and we are still working on abiding in the process of learning in a way that doesn’t lead to frustration.  It is something we will always be working on: learning in the traditional sense and in the sense that abiding in learning makes us more self-aware and better human beings. It makes us the best kind of learners, lifelong ones.

    As Wilkin’s says, “We may overlook the possibility that the waiting itself could be the good and perfect gift, delivered right to our doorstep.”*

    Where do you need to abide in order to learn through patiently waiting today?

     

    *My good and perfect gift came in the form of time with our two children before the good and perfect gift of their baby brother arrived the day after I wrote the blog post.  We joyfully welcomed Graham Samuel Ward into our family on August 7, 2019. 

  • What’s Your Value? 2 Ways to Know and Get What You’re Worth

    What’s Your Value? 2 Ways to Know and Get What You’re Worth

    Out looking for a job or considering a discussion with your boss about a raise?  If you are, you need to do your research to consider what the knowledge, skills, and abilities you have are worth in the marketplace and to the company in which you work or are negotiating with. (Note:  The best time to negotiate your worth is before you accept a job. Once you get locked in a job and a salary range, usually the only way to get a substantial raise is to switch jobs either through a promotion or a move to another organization.)  

    Get the facts about what you’re worth in the market.

    The first thing to do is compare what you do with salary data that is free out there.  Some places to look review salary data: 

    Career One Stop

    Salary.com

    Salary Expert

    BLS

    Take all these sources and compile them to average out what an overall market range is for your role.  Having the facts about what the market will pay for your skills will help you create a case for your value. 

    Know what you’re worth to the organization and suggest that worth be tied to your compensation package. 

    Next, you need to consider how you will or are currently adding value to the organization that may be outside the scope of the traditional job description tied to published salary data. If you are, we suggest instead of trying to get that value quantified through a salary, really prove this worth by suggesting that part of your compensation be tied to that extra value you add. You don’t get that extra unless you create a win-win for the company.  

    For example, if you are awesome at looking at company processes, realizing where there are inefficiencies and cutting costs which leads to increased profitability and margins, gather your numbers and facts and present a case to get a share as a part of your compensation of that increase profitability you created or know you can create.

    If, through your efforts, you are able to bring in more clients or business, quantify this and request part of your compensation be tied to a cut of the increased revenue that comes from your efforts. 

    Most employers will be impressed with the initiative you take to tie your results to company results. Yeah, it is riskier to not have it all in guaranteed in salary, but the alternative is more than likely a 2-3% increase a year and no one gets rich off this.  

    How do you make a case for your value? 

    Want more? You may also like: 

    Know Your Value

    Why you should STOP being afraid of negotiating salary

  • 4 Tips to Help You Delegate Learned from Grocery Delivery

    4 Tips to Help You Delegate Learned from Grocery Delivery

    Publix grocery delivery has changed my life!  Well maybe that is an exaggeration but discovering how easy and beneficial this is at nine months pregnant is a game-changer.  If you haven’t tried it (or another type of grocery delivery service) I suggest you do.  It is saving me at least two hours weekly prepping for the grocery store, going to the grocery store, shopping, and then unloading all groceries.   

    It’s delegating a task that you can’t create (or are the best person to create) value from at its finest.  It’s what millionaires do. The best kind of delegating.  

    Leadership is a game of delegation too. It is a game of defining vision and then creating tasks/objectives to achieve that vision in a way that selects the best people to do each task/objective in a way that optimizes returns. It should kill two birds with one stone: allowing you as a leader to optimally maximize your time and the time of others while teaching and imparting valuable skills to others.  

    I’m in a transition much like my grocery store delegation in my business right now. With very competent and capable staff members, a new baby on the way, and a new business launch this year that is hyper-focused on key growth objectives, I’ve spent much of the last three months delegating things to others that I know they are better suited to contribute value to than I am in a way that also grows their skills and learning. 

    In all of this, I’ve learned some keys to maximizing the delegation game: 

    1. Realize the importance and reason for delegating. This is pretty much described above, but reading the two posts linked out in the text above will really provide additional context for this: 

     It’s what millionaires do. It should kill two birds with one stone.

    Once you understand this, it’s pretty clear to see that spending $99.00 a year on grocery delivery service and a $5.00-10.00 tip each time for the driver is totally worth it. Not that I would be spending the same exact time each day that I would be going to the grocery store billing clients, but I can do the math and know my two hours each week is much better spent on other things.  Much like if I delegate important tasks that someone else can do better than I can, it frees up my time to contribute value in the best way I can. 

    1. Have a mode to support the transfer of task/outcomes/objectives that is easy to use. This is usually in the form of some type of technology that works well. The Publix grocery delivery app is so easy to use, and I haven’t had any trouble finding the products I need.  Since I can pick specific products with specific SKU’s it makes the delegation of what I want easy for the person that is shopping for me.  It is clear and straightforward.  

    In business, we use a CRM/project management tool called Insightly.  Everyone on our team can create business contacts, opportunities, projects, and tasks and assign things to others in an easy and intuitive way.   I can check it at regular intervals to see progress on things without having to bother the person working on something, and I also get notifications when things are completed via email and my phone. The Publix grocery app does the same thing. I know exactly when the person starts shopping for my groceries, I can track what items he/she has in their cart, and it notifies me when they are on their way with an arrival time.  

    1. Have a mode to support communication when clarity of task assignment or objectives is needed. Not everything can easily be communicated through an app, but tools like being able to put notes in my produce items (such as, “I want green bananas instead of ripe yellow or brown ones.”) can help you specify what is needed.  They can also reach out to you to ask questions about your grocery needs if they need clarity via the app. 

    Obviously, business communication isn’t as easy as whether you want your bananas green or yellow.  But the same principle applies. The way this looks like for us is an open channel to always call or email me with questions and vice versa related to project scope or tasks. In addition, we hold monthly one-on-one meetings to communicate and clarify roles and responsibilities and calibrate towards the ultimate goals. 

    1. Have a mode for feedback. One delivery led to some rotten grapes and some green onions that looked like they had been soaked in water and drowned. The app always sends a push notification asking you to provide feedback on the experience and your groceries. I was able to note this feedback, and they refunded my money for both items. 

    When we are trying to use delegation as a way to grow and develop others, feedback channels always need to be open and need to be two-way. Our monthly one-on-ones help to foster this dialogue.  For example, our newest team member is still adjusting to moving to a new city for this role and also transitioning from a very structured work environment (otherwise known as be here from 8 am-5 pm M-F) to a very unstructured one (where it is we don’t care how and when you get work done, just get it done by always keeping the vision, mission, and the customer’s needs top of mind). We discussed her concerns related to this transition period during our last one-on-one and also discussed ways to help with this different way of working that she is suited for, but still not accustomed to. This was also a time for me to ask her what I could do differently, or would be helpful in communicating with her given the adjustment in proximity to me and co-workers she is collaborating with as we all work remotely. 

     

    What lessons have you learned to help you delegate more effectively?  

  • 7 Pieces of Advice for Becoming a Great Speaker

    7 Pieces of Advice for Becoming a Great Speaker

    Spending the last week at the National #SHRM19 conference with 20,000 plus people provided the opportunity to see and hear a lot of speakers across a diverse group of topics and styles.   

    As I reflect on what made some stand out over others, I find this list of advice helpful to myself as a speaker and hopefully to you too, regardless of the size of the audience or the subject you may find yourself addressing: 

    1. Pictures and stories are worth 1000 words. If you can illustrate with a picture or a story, don’t put the words on a slide. No one reads a bunch of words on a slide.  The fewer slides and the less content on the slide, the better.  
    2. Establish your legitimacy and expertise through your content, not through bragging on or touting yourself.   I heard one guy say to begin his presentation, “I have thousands of clients, both national and international.  I consult all over the world on this stuff.” I almost tuned him out there and then ended up walking out of his presentation because the delivery of his content was mind-numbingly boring and the slides had so much jumbled information on them, it was impossible to follow. 
    3. Don’t sell your topic during your presentation. People have already shown up for the topic. Give them what you’ve promised you’d deliver by sticking to the topic you advertised you’d be speaking about. 
    4. Get to the point. Talk about what people came to hear, but make sure you give background info to frame your point when needed.  There is a delicate balance of making sure you provide context to people who may not know much about the topic compared to those who may be in the room that is seasoned on the topic.  Balance providing context without boring the experts.
    5. Engage the audience in some way through discussion, social media activity, writing and or personal reflection exercises with a partner. 
    6. Provide tactical things people can actually go back to the office and do/apply. 
    7. Follow-up with resource materials and slides to your audience via email or through the appropriate conference channels. 

     

    What have speakers you’ve seen done that made them stand out as a great speaker? 

  • Put Your Phone Away: The 1 Best Piece of Advice for Today’s Adults and Teens?

    Put Your Phone Away: The 1 Best Piece of Advice for Today’s Adults and Teens?

    I’ve been asked to speak to a group of high school student leaders this week.  I’m always open to almost any topic the organizers want me to cover that I have expertise in.  In this case, what started off as a talk about communication skills morphed into talking about building confidence. The adult leader said that she felt as though this was a challenge for most youth of today.  

    I see this point and also see where there are a variety of factors contributing to it. One factor that I see related to both challenges in communication skills and confidence is the frequency of time that youth (and adults) spend on their phones.  

    I consider this a note to myself as much as it is advice in general, but the phone has become what I call the marshmallow of our times.  

    Remember the marshmallow study in the 1970s which showed that children who were able to delay gratification and wait to get two marshmallows instead of one were shown to be more successful by a variety of measures? As stated in this article 

    The children who were willing to delay gratification and waited to receive the second marshmallow ended up having higher SAT scores, lower levels of substance abuse, lower likelihood of obesity, better responses to stress, better social skills as reported by their parents, and generally better scores in a range of other life measures. (You can see the follow-up studies here, here, and here.)

    I’m not one to say that any piece of technology is the source of all evil, but when used to an extreme, which is what it has become for many, the modern cell phone has become:

    1. A source of instant gratification (the marshmallow) that we can’t seem to put down or delay looking at.  
    2. It is has become a way to avoid direct communication with people. 
    3. It has become a way in which youth especially judge their self-worth through social media and other online interactions that aren’t based on reliable or useful sources for building self-worth and confidence.   
    4. All of which I believe is leading to lower confidence levels (among other negative things) in youth and adults.  
    5. Which then leads us all to fall victim to not shining our light in the way that positively reflects the talents, abilities, and gifts we have to offer, further thwarting self-confidence.  

    In the marshmallow study, the same article cites environmental factors that affect a child’s ability to have self-control and delay gratification, namely if they have been in situations where adults don’t follow through on what is promised.  This leads children to be conditioned to not believe that the second marshmallow will ever come (maybe their parents are on their phone and that’s why they don’t follow through?).  

    But the article emphasizes that we can cultivate behavioral patterns that help us delay gratification (put the phone down) and build our own confidence levels: 

    You and I can do the same thing. We can train our ability to delay gratification, just like we can train our muscles in the gym. And you can do it in the same way as the child and the researcher: by promising something small and then delivering. Over and over again until your brain says, 1) yes, it’s worth it to wait and 2) yes, I have the capability to do this.

    Building the muscle of putting down the phone when it isn’t necessary can help build confidence and patience in us all.

    Some ideas to do this:  

    1. Commit to putting up your phone in certain environments, situations, or times of the day.  Just like going to the gym at a routine time, find routine situations and times where the phone is off limits.  This exercises your self-control and patience.  
    2. Intentionally engage in face-to-face conversations with your peers and family at regular intervals. Commit as a group to put your phone up during certain times and interactions. 
    3. Take social media apps off your phone that you find yourself spending too much time on and/or ones that you can tell sabotage your self-confidence.  If you find the social media outlet as one in which you are constantly comparing yourself to others or you find yourself putting off doing more important and life-fulfilling things (things that build your gifts and build relationships) because you are constantly on the app, this is a clear sign it is eroding your confidence. Remove it. Use the time you would normally devote to your phone engaging in activities and relationships that help your light to shine. This produces a double boost in self-confidence. It removes that which is diminishing your confidence and focus on activities that build skills and abilities leading to a strong sense of self-worth and fulfillment.  This skill-building and confidence can then end up impacting others in a positive way too.

    I find it hard when speaking to youth not find a way to incorporate this clip from the movie Coach Carter into my talk.  So somehow in talking about cell phones, marshmallows, communication, and confidence, I’ve found myself back in a place where this clip conveys a most important message that we all need a reminder of from time to time. 

    Please don’t hide your light behind the glow of your phone.