Horizon Point Consulting

Category: Next Generation Workforce and Workplace

We help individuals, organizations, and communities think innovatively about the next generation workforce and workplace. Read these forward-thinking stories and best practices from our work and lives.

  • The Office Design that Promotes Productivity, Collaboration, and Cost Savings

    The Office Design that Promotes Productivity, Collaboration, and Cost Savings

    Much has been said about the open office floor plan.  The concept arose out of Silicon Valley and became a popular way to supposedly create “collaborative” work environments where innovation happens.  Oh, and as an added bonus, companies saved a lot of money designing office spaces as open.  I’m not sure which came first, the chicken or the egg- the realization that money could be saved this way, or that “collaboration” and therefore innovation would thrive in this type of design.  

    But in many studies, including this one: The impact of the ‘open’ workspace on human collaboration, it was found that “Contrary to common belief, the volume of face-to-face interaction decreased significantly (approx.70%)” in examining two different corporate headquarters transitioning to more open office spaces. The electronic interaction increased, leading to what would be contrary to what you would think would happen. People in this type of environment socially withdrew from co-workers instead of increasing their interaction.

    In addition, the lost productivity of open office spaces has been cited empirically to reduce productivity. “An Exeter University study showed they actually create a 32% drop in “workers well-being” and a 15% reduction in productivity.” The loss of productivity eliminates any financial gain that decreased square footage provides in an open office design.

    So, what do you do? Ditch the open office? And in favor of what? Back to the cubicle farm?  The answer would be “no”.  As a recent Inc. Magazine article suggests,  working from home is one good option.  It enhances the cost savings for companies even more. In addition, the article also cites how work from home arrangements make people more productive and happier.

    We have no office at Horizon Point. We work from home and at client sites and at the local coffee shop- on our own as well as in group meetings. As we grow, I’ve considered the need to rent or purchase office space. The last time I mentioned it to my team, one person looked at me like if you make me come into an office and do all my work from there and I will quit. And when I think about it, I might quit too. 

    The truth of the matter is asking, where does the best work gets done? And the answer isn’t any one type of office arrangement. Different environments breed different results depending on the work or task at hand.

    As cited in the February cover story of FastCompany, “’People have different needs throughout their day and throughout their life. They might need to focus at a certain point and talk to someone at another point.’”

    With this reality at hand, it makes sense that the best office space is not one at all, but many. And the key is for leaders to manage in a way that gives employees the empowerment to match the type of work they need to accomplish with the environment that best suits it.

    Tomorrow my office will be at the gym where I will read a business book while I’m running on the treadmill. The one I’m currently reading relates to a new presentation I’m working on about how to implement a values-based culture. Next, it will be in my car as I return a few calls after dropping my kids off at school. Then, on to the local coffee shop where I can have some background noise but a limited distraction to revise training content for a client and create verbiage for collateral pieces for our new business. Then, I’m on to a client site for lunch and a meeting in order to finalize some training content we will use with their team in the next week or two.

    Obviously, there is some work that doesn’t allow us to choose where we do it. If you are running a multi-million-dollar press making parts for a car, let’s say, it’s not likely you can do that from your own car or the café (yet).  

    However, when we don’t assume one trend or style fits all, we begin to mold a better office environment and work culture where people can do their best work.

    Where will you be getting your best work done today?

  • Is Your Workplace Full of Facts or Opinions?

    Is Your Workplace Full of Facts or Opinions?

    You can find me most afternoons between 3:30 and 4:30 pm working on 2nd grade homework. While I work until the normal quitting time of 5:00 pm one to two days a week (thanks to grandparents), my schedule at least three days a week revolves around being done in time to pick up kids and start what often seems to be a harder job than what pays the bills- getting my 2nd grader through 2nd grade.

    One interesting assignment he had in his homework packet a couple of weeks ago was to identify whether a list of statements was fact or opinion.  As I was preparing myself to explain the difference to him, I was surprised to find that he understood the difference much better than most adults.

    Statements like, “It’s fun to run.”  that were on his sheet he easily spotted as opinion.   He said, “I like to run, but most people in my class don’t, so that’s an opinion.”  

    He seemed to be better at looking at a statement from not only his perspective but the perspective of others to be able to decide if it was fact or if it was opinion.  Conversely, he knew that “There are seven continents,” for example, was a fact.

    It reminded me of a conversation I had with a General Manager who told me his team needed help with communication.  He said, I get people coming to me saying, “”Lisa is lazy.’ It drives me crazy,” he said, “when people come to me with statements like this.”

    “I usually take a deep breath and then ask why the person coming to me thinks that,” he said.

    To which, he said he usually gets a response even further from the facts like, “She is ALWAYS late!”

    He said, “I just want people to come with to me with facts. For example, Lisa has been fifteen minutes late three times this week.  You can see that here on her timecard where she scanned in.”

    “Can you teach people to do that?” he asked. “To just give facts and not opinions?”

    Maybe some 2nd grade homework would help this team.  And in reality, an exercise of identifying a list of statements as fact or opinion might actually be a good exercise to incorporate into workplace communication training.

    What I find though, is that the manager did something that I would recommend.  He asked a question to try to get to a fact and away from an opinion.   Opinions are usually emotionally charged and don’t necessarily lead us down the best decision-making path.   

    So to start, if you find yourself in this situation as a leader, I would encourage you to ask good questions if you find yourself getting opinions instead of facts.  Many of the questions revolved around what my 2nd grader seemed to intuitively do, which is to get the person to think about a perspective other than their own.

    In Daring to Lead,Brene Brown offers some good questions when she talks about building confidence through curiosity.   Some are:

    “Tell me more.”

    “That’s not my experience…” Tell me about yours….

    “Help me understand…”

    “Walk me through…”

    “We’re both dug in.  Tell me about your passion around this….”  (I’m finding more and more that when I disagree with someone, we are just as passionate about the same thing, but approaching it through a different set of experiences, assumptions and/or personality. Getting back to the core passion can help mitigate the opinions, tensions and problems.)

    “Tell me why this doesn’t fit/work for you.”

    “What problem are we trying to solve?”

    And this one is my favorite… “I’m working from these assumptions…. what about you?”

    You see, we oftentimes need to actually understand people’s opinions through their own lens in order to help everyone get to the facts.  And pointing out someone is just stating an opinion usually leads us in the opposite way we are trying to get to.  By asking questions so that people realize that what they are saying is an opinion grounded in a set of personal experiences and assumptions often paves the way for the discovery of the actual facts.

    How often do you get fact and opinion confused?


  • Building Culture When There’s No Building: Remote Workforces

    Building Culture When There’s No Building: Remote Workforces

    Even with today’s technology, many people have a hard time wrapping their minds around the concept of a virtual company. When someone asks me where Horizon Point’s office is located and I respond that we are a virtual organization, I often get some puzzled looks.

    Their first question is usually “If you don’t have an office, where do you work?” And that’s often followed up with something along the lines of “Don’t you miss interacting with other people?”

    Truthfully, I’m always interacting with people, including co-workers, clients, fellow HR professionals, and other members of the community. I just don’t do any of that from a central location. Depending on the day my office is at home, at a client site, in my car, or even at Panera Bread.

    Virtual organizations have unique challenges when it comes to creating a sense of company culture. How do you get your employees around the water cooler when the water cooler doesn’t exist and even if it did, your employees aren’t there to congregate?

    1. Clearly define your company’s mission and core values. Make sure employees know the organization’s mission and core values, speak to them often, and ensure your employees actions are guided by them. Recognize employees when they exemplify your organization’s mission or core values.
    2. Take opportunities to bring your team together, whether in-person or virtually. If your employees are all local, hold regular meetings with the entire team to talk about what’s going on in the company or plan social events to bring them all together. If they are spread out, hold virtual meetings regularly. Give them opportunities to get to know each other and build a sense of teamwork. Come together at conferences, workshops, or other work-related events.
    3. Recognize employees for a job well done. Remote employees still need feedback and recognition. Give them a call to congratulate them or thank them, send them a card in the mail, or even send out regular recognition emails to your staff.
    4. Be there when they need you. Virtual employees can’t just come knocking on your office door when they need help, but you can ensure that you’re there when they need you. Be prompt in responding to their calls or emails. Take the initiative to check in with them regularly. Don’t ever make them feel like you’re too busy to give them your time and attention.
    5. Encourage them to lean on each other. Another way to help build teamwork is to encourage your team to support each other. If an employee comes to you with an issue and you know another member of your team has expertise in that area, connect the two and encourage them to work together to resolve the issue.

    Communication is key to building company culture, whether your employees are all under one roof or spread far and wide.

    For more on remote workforces, read our blog It Doesn’t Matter How and Where Work Gets Done. The Death of Office Space, Office Hours and the Employee-Employer Relationship.

  • Forget the 401K Plan, Does Benefit Package Address Getting Rid of Debt?

    Forget the 401K Plan, Does Benefit Package Address Getting Rid of Debt?

    “According to Make Lemonade, there are more than 44 million borrowers who collectively owe $1.5 trillion in student loan debt in the U.S. alone. The average student in the Class of 2016 has $37,172 in student loan debt,” sites a June 2018 Forbes article.

    Furthermore, check out the consumer debt picture (this is separate from student loan debt) in America from Business Insider:

    The debt issue is a problem on so many levels, but for employers, it is impacting thoughts and decisions about what a desirable benefits package looks like in order to recruit and retain employees.

    Is the savings piece of your benefits plan, most likely in the form of a 401K, even desirable anymore?  Can your employees even think about saving if they don’t ever see a way out of debt?

    In addition, the financial stress your employees face is costing you money.   According to Forbes:,   “Across all generations — Millennials, Gen X, and Baby Boomers — financial matters were the top cause of stress. Forty-six percent of workers spend three hours or more during the work week thinking about or dealing with financial issues, and 47 percent said their finance-related stress has increased over the last 12 months. And according to a new survey from Bankrate, which interviewed 1,003 adults earlier this year, 57 percent of Americans don’t have enough cash to cover a $500 expense.”

    So what should you do?  There are three routes/benefits I would suggest you consider to address the debt equation in your overall benefit plan:

    1. Student Loan Repayment.   Offer your employees the benefit of paying off their student loans. Some companies do this as a simple benefit with no strings attached, but most require some length of service requirement in order to be eligible to receive this benefit.

    Here is a list of some companies that are doing it and how they are doing it: Nerd Wallet.

    A company that facilitates this benefit for employers and that I have heard good things about is gradifi.

     

    2. Acting a money lender/payday advance.   Companies are cropping up that help employers act as lenders to their employees through payroll advances and other arrangements.  Some arrangements charge the employee a flat fee while others charge an interest rate on the money borrowed.

    Wal-Mart is advancing employee’s wages in this way through a company called PayActiv.

    More on this subject from the Wall Street Journal can be found here.

     

    3. Offering Financial Wellbeing Training.  While the first two options are designed to offer access to capital to pay off debt, many employers are focusing on training employees to be better managers of their finances in order to reduce and eliminate debt.  This seeks to solve the problem in the long run by changing behavior instead of putting a band-aid on it.

    If this interests you, check with banks and/or credit unions in your area. Many offer free classes. In addition many employers offer the popular Dave Ramsey Financial Peace training to their employees at no charge.

     

    How can you improve your benefit offerings to address the debt issue?

  • 3 Things to Consider Before Your Employee Rewards System Goes Bad

    3 Things to Consider Before Your Employee Rewards System Goes Bad

    She looks like a precious angel doesn’t she?  They both do, actually, but that’s my three year old, loving on my niece before her baptism.  Picture perfect.

    Flash forward to lunch after the baptism at my brother and sister-in-law’s home.  My husband and I refused to make a special lunch for our kids, telling them that could eat what was prepared. Beef tenderloin, homemade rolls, green bean and roasted potatoes. For this 30 something, the lunch was a major treat. For a three year old, who just wants a peanut butter and jelly, not so much.

    But, if we had possibly succeeded for a split second in parenting by not giving in to our kids’ desires, we failed with our motivation tactic to get her to eat it (which we do quite often). We provided a carrot or should I say, ice cream and cookies. If you eat what’s on your plate, we told her, you can have dessert.  

    She fought us on it, tried to negotiate with us on it, and tried to hold out longer than we could. But we stuck to it, and she eventually brought her plate to me clean.  

    “Can I have my ice cream and cookie now?” she asked.  She looked about as precious of an angel asking this as she did in the picture.

    Fooled me.

    A few minutes later, my brother’s good friend comes in with handful of small pieces of beef tenderloin in his hand and throws it away.   

    “I found this under the baby bouncer,” he said.  “Did someone drop it?”

    Angel turned devil. She had hidden her food, not eaten it.  And downed her ice cream and cookie in record time less she be found out.

    Total backfire.

     

    Are you incentivizing bad behavior with your employee rewards system?

    How many times have the rewards and recognition programs at your company backfired?   

    At the least, they just don’t motivate people towards the results you are trying to achieve.  

    At the most, it causea people to lie and cheat.  Three year olds do it for ice cream and cookies. Teachers and educational leaders have been known to do it achieve bonuses and improved reputation.  Just ask Atlanta.

    So before you go incentivizing certain behaviors at your company, think first about the following:

    1. Do you really need an extrinsic reward to motivate behavior? In most cases, intrinsic motivators- things that are naturally satisfying to someone- instead of a extrinsic motivation- things that people do to receive a reward or to avoid punishment- are better long term motivators.  The best way to do this is to link employees to a bigger purpose and mission and hire people that naturally link their purpose to the organization’s.  A really good example of this can be found in Adam Grant’s study related to call center employees.  (If you’d rather skip the scholarly journal article and get right to the point, The New York Times Magazine article sums it up well or grab a copy of Grant’s book, Give and Take.)

    2. If you think an extrinsic reward is needed, think through possible outcomes before implementation. I’m not sure if I could have found a developmentally appropriate way to intrinsically motivate my three year old to eat her food. Of course that begs the question of whether a reward is even needed or justified for getting a kid to eat. Probably not.  We could have just let the hunger naturally run its course.  And in many cases rewards probably aren’t needed in the workplace for a lot of things we implement a rewards system for.  So, you need to think about these things before implementing:

    • Is a reward even needed?
    • If we don’t implement a reward or punishment, will natural rewards and/or punishment happen?
    • If we don’t implement some type of reward and/or recognition will people leave?
    • Does the reward motivate some but demotivate many?  Google’s $1M Founder Awards are a good example of this.
    • And to that point, does your reward system fit with your culture? Maybe you want to reward only those high achievers and demotivate the ones that don’t perform right out the door.
    • Can you afford it?

    3. Test it before rolling out a full implementation. If you decide the reward system is needed, test it on a sub-set of your employee population before rolling it out to the whole organization. Have outcomes you want to measure it against (like productivity, revenue, etc.) This requires having a control group that doesn’t get the reward structure as well.  Then, you can effectively answer the questions above by having actual results to prove the need. It’s better to fail fast and fail cheap through testing than to have to recant a system after a lot of time, effort and money.

     

    Is your reward system driving the right results?

     

    Like this post, you may also like:

    Experiences Over Stuff: The Better Rewards and Recognition Strategy

    The Conundrum of Incentive Pay