Horizon Point Consulting

Category: Next Generation Workforce and Workplace

We help individuals, organizations, and communities think innovatively about the next generation workforce and workplace. Read these forward-thinking stories and best practices from our work and lives.

  • Why a Decline in Teens Working is Bad For Them and Bad For Business

    Why a Decline in Teens Working is Bad For Them and Bad For Business

    The diamond on my ringer finger I can thank in part to a teenager engaging in summer work. My husband worked during the summer every year starting at age fifteen. And although I wasn’t even on his radar at age 15, nor do I think marriage to anyone was at that point in time, his hard work and savings from that hard work led to a lovely diamond on my hand that he paid cash for.

    He worked painting schools, mowing grass, driving a forklift at a lumber yard and building tree stands while in high school. His college work experience transitioned from labor-intensive endeavors to work related to his college major and ultimate career goals.

    My husband was fortunate that he didn’t have to pay for college. His parents saved for it and paid for it as did some scholarship money. And he was fortunate that he didn’t have to buy his own car. His grandmother did. So, you can say he was fortunate that he had money saved from summer work that didn’t go to pay for things that most kids use summer earnings for.  But in my opinion, it wasn’t so much about the money he gained from summer work, it was what he learned from it that created value.

    But according to a report by the Brooking Institute, “all school and no work becoming the norm for American teens”:

    From 2000 to 2018, the labor force participation rate of 16- to 64-year-olds fell 3.6 percentage points. In previous work, we have shown that declining labor force participation among young people contributed substantially to this decline. In this analysis, we describe how teenagers (16–19-year-olds) have shifted away from working or seeking work and the impact this shift has had on the aggregate labor force participation rate.

    The lack of labor participation from teens is contributing to the overall lack of labor supply in the United States.  This is a problem at the macro level.

    But a bigger problem I see at the micro-level is that teens are spending so much time on school and other endeavors that they aren’t learning the value created from first jobs at an age where that learning is truly more valuable than what can be learned in the classroom or in trying to pursue two more points on an ACT score.  And this is actually hurting the macro picture more by affecting the ability of teens to transition into the labor force successfully full-time and contribute in meaningful ways.

     

    This is because work at an early age teaches:

    1. The value of a dollar.  In a workplace where financial stress is an increasing concern, early work could help students understand earning their own money, saving, and how far their earnings actually go. You never know when you are going to want to buy a diamond. Thank goodness we didn’t start out our marriage strapped with a loan to pay off the ring on my hand.
    2. Showing up on time and being present is more than half the battle. My husband often says that his summers were more demanding than his school year.  He had to be at football workouts at 5 AM in order to be at work by 7 AM.  Having to maintain a full work schedule and juggle other activities is an important learning step and is one in which a lot of teens may be learning too late.  And one in which I fear school and sports/extracurricular activities don’t accurately mirror in the real world.
    3. An understanding and exposure to different things that can help teens best discern what they want to be when they grow up. My husband learned really quick the value of education (much more than focusing on it directly like a lot of teens do now) sweating in 100+ degree heat building tree stands and working at a lumberyard for minimum wage.  When he was older and working in the field he thought he wanted to pursue, it helped to confirm a connection to the work and the types of role(s) and work environments he’d like to pursue.  For example, he realized that even though he was good at it, he preferred operations over financial areas of health care administration, and discovered he desired to work in a not-for-profit setting as opposed to a for-profit one.

     

    We’ve got to stop and think for a moment as individuals and as a society, what are the best means to an end?  In the end, I think we as parents, teens, teachers, and business leaders want to help young people engage in things that lead to long term success and allow them to define what that success looks like for themselves.

  • 5 Tips for Using Assessments in Hiring

    5 Tips for Using Assessments in Hiring

    In a difficult hiring market, it is hard to think about adding another layer to your hiring practices that potentially screens people out instead of in.  As one hiring manager said to me last week, “I just need people with a pulse.”

    But one reason why you may be hunting for people that are alive and not much more is because you aren’t hiring the right people to begin with, so turnover is a challenge and a cost to you in more ways than one.

    If done correctly, assessments can be a valuable part of your hiring strategy.  To maximize assessments:
    1. Don’t test selectively.  You need to determine which assessment(s) you are going to use and when in your process you will use them, then test all candidates that get to that step in the process.  Deciding to assess some and not others can open up a lot of problems in 1) finding value in the tool(s) 2) defending you hiring practices in the case of any legal issues.

    2. If using a self-report assessment, use a normative assessment.  Normative assessments are those that are normed to a sample population. This is different than a self-report assessment that isn’t compared to a fixed standard.  

    Examples of popular tests that aren’t normative are DiSC, MBTI and Strengths Finder.  These assessments, while valuable given the correct usage, aren’t designed to make hiring decisions.  They can be useful in the hiring process to consider a person’s personality/style and ask good questions in an interview, but they aren’t for screening candidates in or out because there isn’t a comparative standard to do that.

    3. When you use a normative assessment, you need to create target ranges (scores) for the assessment dimensions for the positions you are hiring for.   For example, if you are hiring a customer service representative for your company and you are considering using an assessment that has the dimension of “conformity” on it.  The scale is 1-10 ranging from 1 requires structure to perform to 10 not comfortable/successful performing in a structured environment. You have a very structured script and process for how your representatives answer the phone, talk to customers, and document issues and resolutions in your system.  Therefore, you may set your target range that the person needs to score between 2-4 to be an ideal candidate for your position of a customer service representative.

    All this being said, there are a variety of ways to set the targets including subjective analysis by managers, job analysis, generic industry models, and/or by comparison to your current top performers.  We recommend a combined job analysis and comparison to your top performers’ method.

    4. Check for Validity & Other Important Factors.  There are a variety of types of validity and important considerations:

    • Face Validity– Does it really measure what is says it measures?  Does the conformity measure actually measure for conformity?
    • Predictive– Does it predict success on the job?  1) Is exhibiting conformity relevant to success as a customer service representative at your company? To what extent do customer service representatives need to be 1 to 10 okay or is conforming to be successful here?  Is a 6 on a scale of that too high?

    This is why we recommend setting your ranges based on comparison to your top performers.

    • Reliability: Are scores consistent? Will the same person taking the test multiple times get the same score?  If I take the test today when I’m in one mood where I’m feeling rebellious because of someone trying to control me, will I get the same score on conformity when I take the test a week later and I’m at work as a customer service representative that requires conformity?
    • No Adverse Impact: The test does not discriminate against any protected class.  Will Caucasian females scoreless on my measure of conformity than Asian males on my measure of conformity as a population in a way that is statistically significant?  
    • Administrative: Is the test easy to use and administer in terms of giving the test, receiving results, and understanding them?  In this day and age, is the test mobile friendly, does it have features that accommodate for people with disabilities, etc.?  These are all things to be considered. 

    5. Train hiring managers on using the assessment.  If those making hiring decisions don’t know about the test and/or understand it, they won’t use it or they will discount its value.  

    Set up training to walk through details of the assessment with all hiring managers, get their input and feedback and help them use the assessment to their advantage.  Keep data on the value of the assessment and share it with hiring managers at regular intervals and set-up a time to onboard new hiring managers on your entire hiring process, including the selection instrument.

    We are excited to announce that Horizon Point has launched a sister company, MatchFIT, LLC, that applied these best practices in the design of an assessment to help companies find the right talent through a work values-based approach.   In addition, the assessment will help companies diagnosis their organizational FITness in order to determine if they are a place that will attract the right kind of talent.

  • Is Your Organization Prepared for the Future?

    Is Your Organization Prepared for the Future?

    “Before companies can start to think about their succession plans, they have to understand their jobs.” – Sharlyn Lauby, President of ITM Group, Inc.

    For the past few weeks I’ve been focused on helping a client complete a People Review of their top talent and outline their succession plan. Each April they complete the People Review, evaluating their top talent on the areas of performance and potential, risk of leaving the organization, and mobility within the organization.

    In working through this process with them, I’ve discovered that for most of their key employees, they don’t have a good succession plan in place. Both in regards to what would be the next step for the employee as well as who could step into the role should the employee leave the organization. Given the tight talent market right now, this is very concerning to them, and to me.

    So how can companies evaluate their employees for succession planning and what steps do they need to take to ensure they have options?

    1. Conduct an assessment annually of your key positions. Notice I said positions and not employees. What positions within your organization are critical to the success and sustainability of your organization? What are the responsibilities of those positions? Is there a logical promotion track from one key position to another?
    2. Evaluate your current staff. Once you’ve identified those key positions, then take a look at the employees who currently fill those roles. Assess them on their current performance and their potential. As I’ve told each of the managers I’ve met with, just because someone ranks lower on performance and potential doesn’t mean they are a bad employee, it may just mean that they haven’t been in their current role long enough to gain the full scope of knowledge needed to be a high performer or have high potential.
    3. Communicate. Once you’ve assessed your key employees and determined those who could move up within your key positions if needed, have a conversation with them. There is nothing worse than creating a succession plan only to find out when the time comes that the employee doesn’t want to move up into the position you’ve designated them for. Find out where they see themselves going in the organization and make sure it aligns with the plan you created. If it doesn’t, you may need to reevaluate your plan.
    4. Provide training and support. After you assess the key employee’s current performance and potential and ensured that your vision and theirs match, you need to create an action plan to help them get to that next level. What areas of performance or potential do they need to strengthen in order to be successful in a new role if and when the time comes? The client I’m working with conducts Individual Development Reviews each September, but they do not tie those IDRs back to the information they gleaned through their People Review, so they are not creating an action plan or setting goals that are aimed at helping those key employees be prepared for the next level.

    “If you fail to plan, you are planning to fail.” -Benjamin Franklin

    If your organization were to lose a key employee tomorrow, do you have a plan in place to respond and minimize the impact to the organization?

  • Secrets of the Job Search for Recent Graduates

    Secrets of the Job Search for Recent Graduates

    This time of year is always crazy busy with upcoming graduation and new beginnings for recent grads. Job search is on the top of their lists. I often get inquiries about resumes, cover letters & job search strategies in the spring. So, I thought a blog post addressing secrets for the job search would be timely.

    But first, I want to share a quick story. A couple of months ago, I worked with a client who was approaching college graduation. She was a treat to work with; she had a wonderful attitude, great education background as well as impressive internship and work experience, which made my job super easy. We focused on 3 things: resume, LinkedIn and catering both to the specific job she was interested in. Within a week of focusing on these 3 things, she had a job interview with her employer of choice, and within 2 weeks, she received a job offer.

    Obviously, it doesn’t always work that way. I’ve worked with several others who weren’t fortunate enough to quickly obtain their top job choice. If you are in that boat, here are 3 secrets for the job search:

    1. Networking. Network like it’s your job! Essentially, networking should be your job until you have one. College career centers are a great starting point and have a plethora of knowledge and tips. You should also focus on networking online – especially via LinkedIn. With the tight job market, employers are always searching for candidates (including passive ones) on LinkedIn. Check out: How to Improve Your LinkedIn Profile as a Recent College Grad to help you get started.

    2. Develop a master resume. You should always have a good master resume and work to cater your resume for each job you are applying for. Jobscan.co is a great tool for determining how close of a match you are to a job opening. Check out Can you really triple your interviews with Jobscan?  to find out more about Jobscan.

    3. Research your target companies. This is important in all stages of the job search including determining your ideal employer(s), preparing for an interview and preparing for your first day after landing the job. Glassdoor.com is a great tool to do this. You can even see an interview question from previous candidates.

    Are you ready for your job search? Read more job search articles from The Point Blog.

  • The Most Popular Emerging Employee Benefit is…

    The Most Popular Emerging Employee Benefit is…

    I remember thinking, how am I going to do this?

    I had just started my first full-time job out of college, and I was getting married that year.  I had been given two weeks of vacation for my first year that I had to earn throughout the year.

    If I wanted to take a honeymoon and be off a day or two before the wedding, I really had almost no time left to take off.  And a couple of my good friends were getting married that summer too, and I was in their weddings out of town.

    Was I going to have to lie and fake sick to be able to take enough time off to be in attendance for these events (since sick time was a separate time off bank at the time), or was I going to have to choose and miss something in order to be at work?

    And these decisions did not take into account whether I even needed to be present to get work done.  I could actually report to work missing something important to me, and quite possibly not have much work if any, to get accomplished if I was wise with my time and worked efficiently.

    According to a survey out by MetLife (click to download the full survey for this information), the most coveted emerging employee benefit is unlimited time off.

    Seventy-two percent of those surveyed said that unlimited time off is the emerging benefit they are most interested in.

    I could understand this in my early twenties when a benefit like this would have been unheard of, and I can certainly understand it now with my life involving time off needs that don’t just revolve around me but also the needs of a growing family.

    The survey states: “Emerging benefits help employers create the kind of culture that demonstrates a deeper level of care for employees, communicating that their needs are valued and their employer is committed to their success.”  

    In addition, and possibly more importantly, unlimited time off communicates trust to employees.  Trust that they know when and how much is appropriate to take off and for the right reasons.

    It also demonstrates a level of trust in leaders who are managing employees’ time to be able to utilize this benefit in a way that leads to company and individual success.

    So in a day and age where unlimited time off is an actually possibility, would it be your most coveted benefit offering?

    And if you are an employer with the ability to provide this benefit, what keeps you from doing so?

    Full disclaimer:  We offer unlimited time off at Horizon Point, and I have found that our people have never abused it.  If anything, there is not enough time taken off when needed.