Horizon Point Consulting

Category: Leadership Development

Beyond Leadership is Horizon Point’s line of resources for managers of people. Managing ourselves is a distinct set of behaviors from managers the work of others, and we are here to help. Read stories in this category if you are ready to take the next step in your own leadership development (or if you’re looking for resources for someone else).

  • 5 leadership lessons I learned in the Army that help me in the real world

    5 leadership lessons I learned in the Army that help me in the real world

    Davis Ozier is a perfect example of the value Veterans can bring to business. After serving in combat tours in Iraq and Afghanistan in the Army as leader, he is now working on his MBA at the Darden School of Business to apply his leadership skills in the private sector.  Through his experiences, he can help us learn some very important lessons in dealing with real world problems.

    Here are 5 leadership lessons Davis learned through his service:

    1. Make the decision (or recommendation).  We will never have all of the information that we wish, but will still be forced to make the decision.  The Army did a wonderful job of forcing me as a junior officer to make an informed decision with the information I had at hand and then execute accordingly.   We will never be perfectly at ease in ambiguous and constantly shifting environments, but we can at least be comfortable with making a well thought out decision instead of suffering from paralysis of analysis.

    2. I have to work with others for the unit to be successful.  Contrary to popular belief, I could not simply issue an order and expect it to be carried out without opposition or voices of discontent.  Leaders in the private sector also recognize this and hopefully incorporate consensus building and collaboration into their managerial style.  This does not mean I have to accept every recommendation or cater to specific requests if I believe it isn’t in the best interest of the organization, but I do need to listen and incorporate feedback into my decision making process. This applies not only in the direct organizational hierarchy, but also with regard to working with adjacent departments and supporting functions.

    3. Work within the commander’s intent.  The boss doesn’t need to specify exactly what he wants me to do or not do.  It is my responsibility to listen to his vision, his plans for my role within the broader organization, and understand his priorities.  I should ask clarifying questions where appropriate, but I have the necessary information to make sound and independent decisions on a daily basis.  I can exercise initiative to support the boss’s vision and improve the organization.

    4. Deciding what I’m NOT going to do is just as important as what I am going to do.  Deciding where I am going to focus my energy and allocate resources is a constant struggle because I never have enough capacity to do everything I would like or that my boss has asked me to do.  In the Army, I realized I can continue to try to do it all with often mediocre results or I could prioritize and make informed decisions to assume risk in certain areas to ensure outstanding results in priority missions.  The latter always achieved better organizational and personal results than the former.  My bosses expected me to make tough decisions just as they had to do and when the situation prevented the successful completion of everything then I had to understand what the critical, no-fail objectives were and focus my energy and resources to be successful in those areas.

    5. Assume positive intent.  It was a personal wake-up call when someone interrupted my complaining one day to point out that the individual didn’t wake up this morning wanting to screw things up for me.  I stood there speechless.  What a great reminder that we are generally all doing what we think and hope is the right thing to do.  My outlook and attitude as a leader completely changed when I decided to assume that the soldiers under my command, the staff personnel supporting my unit, and the people at higher headquarters were all working to try to make the unit better just like I was.  I became more patient and understanding, and guess what?  The organization improved much more drastically than when I was sitting back and complaining.

     

    Davis Ozier served 8 years on active duty including combat tours to Iraq and Afghanistan and currently serves in the Army Reserves.  He is currently pursuing his MBA at the Darden School of Business at The University of Virginia.

  • Impacting the performance of employees when you just want them to show up, do their job and not complain

    Impacting the performance of employees when you just want them to show up, do their job and not complain

    “I just want them to show up and do their job and not complain,” said one burned-out manager to me not long ago.  He was struggling with how to motivate the performance of several members of his staff, and in his exhaustion to try to be a leader, had adopted a mindset of something far from leadership.

    So how do leaders influence and impact the performance of employees when sometimes we just want them to show up and do their job and not complain?

    1.  Adopt a Leadership Mindset. First, a mindset of leadership needs to be present.  Leadership is grounded in seeing people as assets and realizing that the greatest responsibility of the role is to invest in people to drive their performance.   This means spending most of our time as leaders with those we are trying to develop, not wishing they would disappear into the oblivion get their work done and not bother us.  My manager client is never going to be able to drive performance in his employees long-term if his mindset about what his role is doesn’t change to one of leadership.

    2.  Get over your own burn-out. You can’t motivate performance if you’re burned out yourself.  My client was tired.   On top of dealing with employee issues that were unpleasant, he was trying to run a business, meet client needs and juggle a never-ending myriad of tasks.    The personnel issues were just another thing that he was barely spending enough time on to be able to see any results, and his people know from his actions that they are being seen as just another annoyance in a never ending cycle of being hopelessly behind and burned-out.  If you aren’t working smarter, not harder, why would they?  Part of a leadership mindset is setting an example.  If you are burned out and annoyed, you’re probably complaining and that’s why they are complaining too.

    If you are burned out:

    1. Take some time to regroup; get away if you have to and unplug.
    2. Manage your time. Consider how you can kill two-birds with one stone by empowering your people through delegation.
    3.  Get rid of stuff that doesn’t matter- say no.  And saying no to investing time your employees shouldn’t be one of the no’s on your list.  Saying no to things that aren’t important leads you to be able to say yes to your employees, who are important.

    The bottom-line is leaders impact the performance of their employees by the example they create.   If you want people to show up, do their job and not complain, then do the same.  Adopt a leadership mindset and find ways to get over the burn-out and negativity you may be experiencing.   If you can’t, then maybe you’re in the wrong role.

    You’ll find that if you empower employees through your positive mindset and results, you’ll get much more than just a group of non-complainers who do their job.  You’ll get a group of people who are engaged in their work and drive productivity. Start with yourself and it will rub off on those you seek to lead.

  • How Personality Assessment Can Help You Be A Better Leader

    How Personality Assessment Can Help You Be A Better Leader

    “This is why I’m not married anymore,” said a participant in a recent leadership training class.   She was partly kidding, but it was obvious that the results of her personality assessment, which were being used to launch the leadership training series we were conducting for her company, had struck a cord.

    Her personality assessment showed that she was a highly dominant, take charge, get it done kind of person.  These characteristics had served her well in her role in finance with the organization, but she realized that maybe her personality had impacted the success of her marriage.

    In another conversation with the director of a college career center, concerns were expressed about students’ ability to know themselves- their strengths and areas for development- and take this knowledge into the workplace in order to succeed.  In designing a leadership workshop for them, our first approach was to implement a personality assessment to help these student leaders with the self-awareness they seem to so desperately need.

    As we’ve often said, self-awareness is the first step in establishing yourself as a leader.   Although it isn’t the only way, personality assessment can help with this self-awareness and then provide a framework for building interpersonal relationships, providing feedback, delegating and a host of other leadership issues.

    Here are some assessment tools/vendors we use based on client needs (Note: It’s important to know which personality assessment is right to use based on your organization’s needs.   You should define the needs first- are you wanting to facilitate teambuilding, leadership coaching or training, make better hiring decisions, etc.- then pick the best assessment, not the other way around.):

    Hogan Assessments

    DiSC Assessments

    Tools from Assessment Associates International

    Myers Briggs Type Indicator (MBTI)

    How as a personality assessment helped you at work or in your personal life?

  • 3 Extraverted Leaders and the Lesson we Can Learn From Them

    3 Extraverted Leaders and the Lesson we Can Learn From Them

    Last month, we focused on introverted leaders and the characteristics they naturally exhibit that all leaders, introverted or extraverted, should strive to emulate.

    If you recall, extraversion and introversion can be defined as:

    Orientation of energy

    E     EXTRAVERSION

    Energized when you are with people

    Talk out your ideas

    First you live it – then you understand it

    Enjoy the interaction

    Breadth of interest

    		 and direction of focus

      INTROVERSION    I

    Energized when you are alone

    Reflect on your ideas before vocalizing

    First you understand – then you live it

    Enjoy the concentration

    Depth of interest

    The interesting thing about the three introverted leaders we highlighted (Moses, Stephen Wonziak of Apple and Rosa Parks) is that all had extraverted counterparts that helped drive the results that made both the extravert and the introvert of the partnership successful.

    These three extravert leaders are:

    1. Aaron:  Aaron, Moses’ brother, was the voice of Moses.  He was the one who spoke to the Israelites inspiring their action and movement towards the Promised Land when necessary.  There were a lot of times when the people were ornery at best, combative and worst, and it was Aaron’s motivating words that helped lead them to their eventual destination.
    2. Steve Jobs:  The personality of Steve Jobs, co-founder of Apple and driver of so many of the innovations that have changed the way we think about and use a computer, a phone and listen to music, seems to be larger than life.  In his biography, many people describe his “reality distortion field” coupled with his sales ability to get people to do things and think differently.  Many of the innovations we find commonplace today would not have been possible without this extraverted leader’s ability to get people on board and get work done through others.
    3. Martin Luther King, Jr.:  The voice and face of the Civil Rights Movement had a way with words and a way with people that led to successful and much needed change.   His words still ring true today when we think about what it means to be human and to interact with others.

    Extraverted leadership trait seen in these three leaders that is needed for today’s leader:  The words to inspire action to move the crowd.

    Know or work for an extraverted leader?  How has he or she moved you?

  • Get a best friend at work and other tips on work and life wellbeing

    At the recommendation of the Alabama Society of Human Resource Management’s Wellness Director, I downloaded a copy of Wellbeing:  The Five Essential Elements by Tom Rath and Jim Harter. The book describes the five essential elements of wellbeing (in order of importance) to be: 

    Career

    Social

    Financial

    Physical

    Community

    The authors emphasize how each element is intricately interwoven with each other.

    Here are some tips for maximizing work wellbeing by seeing wellbeing from a holistic perspective:

    Don’t be a workaholic.  “While you might think that people with high career wellbeing spend too much time working, they actually take more time to enjoy life, have better relationships, and don’t take things for granted.  They love what they do each day.”

    Get a work best friend.  “Our research revealed that just 30% of employees have a best friend at work.  Those who do are seven times as likely to be engaged in their jobs, are better at engaging customers, produce higher quality work, have higher wellbeing and are less likely to get injured on the job.” 

    Salary matters, but it isn’t everything.  “Generally, those who have a lot of money can do what they want when they want to do it.  Money can increase short-term happiness by giving us more control over how we spend our time, whether that means a shorter commute, more time at home with family or additional social time with friends.”   And “What we found was that financial security- the perception that you have more than enough money to do what you want to do- has three times the impact of your income alone over overall wellbeing. Further, the lack of worry about money has more than double the impact of income over wellbeing.” 

    Being engaged in your work leads to giving back to the greater community.  “In one organization we studied, workers who were the most engaged in their jobs donated 2.6 times more than those who were not engaged in their careers.”  We agree.  Read more at Passion + Productivity = Give Back 

    How does your work wellbeing impact other areas of your wellbeing?