Category: Leadership Development

Beyond Leadership is Horizon Point’s line of resources for managers of people. Managing ourselves is a distinct set of behaviors from managers the work of others, and we are here to help. Read stories in this category if you are ready to take the next step in your own leadership development (or if you’re looking for resources for someone else).

  • Today I Was Biased

    Today I Was Biased

    This morning my 16-year-old informed me that tomorrow is “Senior Day” for Homecoming week and as part of the SGA leadership team, he has to dress up as a senior citizen. The immediate image in my head was that of an old man with a branded t-shirt, khaki pants held up by wide suspenders, and clunky white tennis shoes. So that’s what we went with.

    Why that’s the image that popped into my mind, I don’t know. My dad is 71, he’s a senior citizen, and he’s never dressed like that. My uncles don’t dress like that. In fact, no senior men I know dress like that. But yet that’s the first image I have when I think of a senior man. And I realize that’s a very biased image.

    Biases and perceptions have been on my mind a lot lately. On October 24th, my colleague Jillian and I will be traveling to Perdido Beach Resort to speak at the Alabama Association of Regional Councils Annual Conference and one of our sessions will be on Overcoming Bias. I’ve also been researching job requirements and disability accommodations for my capstone thesis for law school and much of my research includes discussions on biases and perceptions.

    We all have biases and perceptions. Some are conscious biases, we know we have them, and some are unconscious. We may react a certain way in a given situation but haven’t yet connected the dots to understand why we always react that specific way. So, what are some steps we can take to minimize bias in the workplace?

    • Sit with your feelings. If you’re familiar with Emotional Intelligence, the first skill is self-awareness. Being aware of your own feelings. If you’re dealing with a difficult situation or decision, have to have a tough conversation, or just have some pressing thoughts running through your mind, find a quiet place where you won’t be interrupted and ask yourself how you’re feeling and be honest about it. Are you angry, frustrated, sad, happy, confused? Don’t try to talk yourself out of how you’re feeling or think you should feel guilty for the emotions you’re experiencing, just feel them and ask yourself why you feel the way you do. Acknowledging the feelings is the first step to understanding them and learning how to manage them, which is the second skill of emotional intelligence; self-management.
    • Understand that biases can be positive or negative, and both can have a huge impact. We tend to think that biases are negative beliefs or views, but that’s not always the case. Imagine you have a great employee that reminds you of yourself when you were “that age” and so without even realizing you do it, you begin to give them preferential treatment. They get all the best assignments, you take them under your wing and teach them everything you know, you end up going out to lunch together more days than not to discuss work, and eventually the other members of your team start to get resentful of always being left out. Their performance starts to deteriorate, their morale slips further and further down, and you just can’t figure out why. And before you know it, your star performer seems unhappy too and appears to be avoiding you. You’re guilty of engaging in the Similar-to-Me Bias, you showed a preference toward the employee who you felt was most similar to you, without even realizing you were doing it.
    • Practice change. Your biases and perceptions are formed based on your experiences and environment. When we experience similar situations, we begin to create biases towards those types of situations; same with people. For example, if you hate going to the dentist, you talk yourself into how horrible going to the dentist for your checkup is going to be and the closer it gets the more you dread it and you are miserable the entire time you’re getting your cleaning done and you come out and you think about how miserable it was. What if you purposefully changed your approach. Instead of self-talk about how horrible the visit was going to be, what if instead you gave yourself a pep-talk about how it wouldn’t be that bad and you could handle it and that the dentist and hygienist are both really nice. And during the visit you tell yourself how well you’re doing and when it’s over you congratulate yourself on doing so well and how it wasn’t as bad as you thought it would be. Do you think that maybe after a few visits that might help change your mindset about going to the dentist? Same with those dreaded weekly meetings that last forever – try some positive self-talk and see if you can’t change your biases and perspective towards them, even if just a little.

    My challenge for you this week: Pick one bias or perception that you want to change and start practicing.

  • Board Service; What is my role?

    Board Service; What is my role?

    Over the past few months, we’ve had several requests to facilitate training for boards of directors. Just last week, I met with a relatively newly formed board. They were receptive, attentive, and appreciative of the nuggets of information I shared.

    Source: National Council of Nonprofits

     

    Board governance is the primary purpose of a board. They aren’t tasked with handling the day-to-day activities, such as staffing. Every training I’ve done has been organized by a competent, engaged director hired by the board. Boards should focus on the mission of the organization, be transparent and make financial decisions that are in the best interest of the organization.

    Being a board member holds many benefits. A few of those are:

    • Giving back to the community
    • Opportunities to network
    • Help drive the mission of the organization
    • A chance to have your opinions heard and used

    Check out Board Roles and Responsibilities from the National Council of Nonprofits for more insight into board operations. Also, a book we typically recommend for board members is Crucial Conversations: Tools for Talking When Stakes are High.

    Are you a member of a board? Is your organization governed by a board? Reach out to us at HPC today if we can help with training.

  • 4 Reasons Why Bad Experiences are the Best Lessons in Leadership

    4 Reasons Why Bad Experiences are the Best Lessons in Leadership

    David Letterman most likely had it right when he said, “Life experience is the best teacher.”  But I’d add a word and say that BAD life experiences are probably the best teacher, at least when you’re trying to grow in leadership and you’re willing to learn from them. 

    Our Horizon Point team had a discussion about something related to this concept in a meeting based on some client experience that I can’t even recall now. This led to the idea of using this theme for a blog post.  

    My team encouraged me to write about the lessons learned from difficult experiences with my oldest son, some of which I’ve written about before. This includes his challenges with epilepsy, medicines for epilepsy, reading, and his combined personality of being impulsive therefore lacking in self-control at times. These experiences and circumstances have shaped him and me.

    When this came up, I shared with them how much I felt like he’d matured (and how much I had too as a parent watching him) in the last year or so.  Maybe it was just now developmentally appropriate to expect him to think about his thinking and his experiences, but over the last year it was becoming evident how the hard things had been molding him somehow. He’s finally gotten some outward wins, but in truth, the real wins have been from learning his way through hardships. 

    All that he’s experienced has led him to be more empathetic, less likely to judge, and a heck of a hard worker. He’s gritty and determined. He’s competitive, but supportive and encouraging of other people’s successes nine times out of ten. He sees people, often people others neglect to see, and he feels deeply.  He’s becoming what my husband and I have wanted so badly for him, and if we are honest, what we have wanted so badly for our own selves and self images that we often can’t put aside no matter how hard we try.  He’s becoming a leader. 

    We plan for blog posts about a month in advance. Little did I know that right before I was scheduled to turn in this post, I’d learn more and more about how the seemingly bad experiences shape us and also become answers to prayers, ultimately leading us to God’s purpose and direction for our leadership and lives.

    I’d say that bad experiences make us the best leaders if we choose to learn from them. Through our attitude and self-reflection, we can turn them into good. Here’s why: 

      1. We become more self aware when we experience bad things and when we fail. It makes us stop and think why much more often than the good and the winning if we allow it to. What ownership do I need to take in the bad?  What is it I can and should control and what can’t I? What systems and structures have created or contributed to the bad? How can I impact them? It helps us understand ourselves better, and self-awareness is where great leadership has to start.
      2. We become more empathetic. Because we have struggles of our own, we are more apt to see others struggles, ask about them, listen well when they are shared, and try to empathize with them. We care. We develop more other awareness. Leadership skills have to be developed through the platinum rule- treat others as they’d like to be treated.  You have to know people well enough to be able to know how to treat them, and that starts with an empathetic mindset.
      3. We become more vulnerable.  We are less likely to know it all, try to be it all, and perfect it all and we are also less likely to expect others to do and be the same when we have experienced some healthy doses of humble pie. Leaders are at their best when they are transparent and that usually begins with a comfort level with being vulnerable.
      4. We are better able to realize who our true friends and advocates are and who we want to align ourselves with. There’s nothing like being kicked when you’re already down and that often happens when we experience bad things. Others can come full force with their feet sometimes, whether they realize it or not, when people are down and out.  Leaders have to build strong and safe teams around shared values, and sometimes the only way to know a friend from a foe is to see them from our own spot of rock bottom. I loved this podcast where Reese Witherspoon articulates the “bottom third” to steer clear of. You sometimes are only able to identify the bottom third of people actively working against you if you aren’t on top. 

    Self awareness, empathy, vulnerability and strong teams are the cornerstones of leadership and, sometimes, they are only taught and learned through the school of hard knocks. 

    How have you learned and come out leading through the bad?

  • Servant Leadership

    Servant Leadership

    I recently helped a top security government employee with developing a resume. His leadership philosophy centered around supporting his employees (as opposed to the other way around); he believes in empowering subordinates with authority, as opposed to responsibility. His view of leadership embodies serving which is what great leaders do.

     

     

     

     

     

     

     

    Servant leaders are a revolutionary bunch—they take the traditional power leadership model and turn it completely upside down. This new hierarchy puts the people—or employees, in a business context—at the very top and the leader at the bottom, charged with serving the employees above them. And that’s just the way servant leaders like it. – The Art of Servant Leadership, SHRM.org

    At HPC, we have a textbook servant leader. Our CEO lives this out daily and truly makes our staff want to be better every day, for our company and our clients.

    Here are a few things servant leaders do differently:

    • Servant Leaders share power.
    • They consistently put the needs of others first.
    • They help people develop and perform at their highest level of potential.

    Check out 10 Principles of Servant Leadership from Indeed.Com for more insight.

    Are you a servant leader? Do you have servant leaders in your life?

    If you’d like to learn more about this type of leadership, hit us up at HPC. We love to train & empower servant leaders!

  • Design Thinking as a Leadership Practice

    Design Thinking as a Leadership Practice

    In an ever-changing world, it’s more important than ever for leaders to have the tools to be able to navigate change and innovate. It’s also important for leaders to have opportunities to spur creative thinking in a world that is cluttered with a lot of noise and distractions. Most importantly, though, leaders need support in connecting with people and building empathy.   

    When frameworks are provided to help spur innovation and build valuable people skills, we find that leaders are better equipped to move forward.  It seems counterintuitive to use a process to try to break away from routine thinking and/or to build relationships, yet the design thinking process helps to spark creativity in order for organizations to adapt and grow. The process begins with building empathy and because of this, we believe it is a valuable tool for anyone wanting to create better workplaces.  

    There are multiple trainings, models, and tools out there if you want to apply design thinking in your organization.

     

    Our favorite Stanford’s d School’s tools.  In particular,  we like this resource because it has all the tools you need to conduct a design thinking boot camp for any type of organization or group:

    (archival resource) Design Thinking Bootcamp Bootleg — Stanford d.school

     

    Other good sources of training and resources can be found through Harvard and MIT: 

    Design Thinking Course | HBS Online

    MIT Sloan Design Thinking | Online Certificate Program

     

    A good (although dated) video to watch that captures the design thinking process can be found here: 

    ABC Nightline – IDEO Shopping Cart – YouTube

     

    How do you spur innovation and creativity in your workplace?