Horizon Point Consulting

Category: Beyond Leadership

Beyond Leadership is Horizon Point’s line of resources for managers of people. Managing ourselves is a distinct set of behaviors from managers the work of others, and we are here to help. Read stories in this category if you are ready to take the next step into people leadership (or if you’re looking for articles to send someone else…).

  • What’s Your Leadership Mindset on Empathy & Expectations?

    What’s Your Leadership Mindset on Empathy & Expectations?

    Having high expectations of people. Being empathetic. I’ve written about this balancing act before. Are they in conflict with each other, or are they actually complementary? When they seem to be in conflict with each other, which way should we lean?

    No greater example illustrates this than something I’ve been struggling with lately. In three particular instances (two recent, one a few years ago) I’ve had someone tell me and/or a family member that they are going to do something or take care of something. Not one of these things has been followed through on. Being that one of my first premises of leadership (following a close second to putting others first) is DWYSYWD- Do What You Say You Will Do, I’ve written this leader in title off as something far from a leader.

    When you don’t do what you say you will do, especially when you show a pattern of not DWYSYWD, these are the reflections I have about that person and their leadership ability:

    1) You’re incompetent. You say you will do something, but then you don’t have the wherewithal to follow through. This may seem pretty bad, but the second reflection is worse:

    2) You’re a flat-out liar. You had no intentions of doing what you said you would do, you just told me what I wanted to hear. I would rather you not say you will do anything, even if I expect you should, than to tell me you will then not do it.

    In reflecting, well let me be honest, in stewing over this for the last few days, I came across this nugget of insight from one of my favorite blogs, Fistful of Talent:

    In discussing the importance of curiosity for leadership, the author says,

    “Belief in the rationality of others – I once heard one of my heroes (Doug Stone) say that everyone is typically acting in rational ways that makes sense in their minds. If you don’t understand their behavior, ask questions to better understand them instead of writing them off as irrational. A slightly more famous leader (Abraham Lincoln) was also quoted as saying “I don’t like that man. I must get to know him better.” If you chalk up the behavior of others being “mad or bad,” then you miss out on an opportunity to learn from them. If instead you get curious, you just might change your mind, or at least understand better how to relate to them.”

    Whereas I haven’t written this person off as irrational, I’ve written then off as maybe worse- an incompetent liar. So, rather than stewing, should I be asking the person questions? And what should my questions be? When someone doesn’t DWTSTWD are he or she acting rationally?

    Although I still hold true to the importance of DWYSYWD to establish creditability as a leader, my judgment isn’t reflecting too highly on my leadership mindset either. First, I should act in empathy- because lets face it, if I’m honest with myself there are times when I have said I would do something only not to do it. And I always had some “rational” excuse for not doing so.I assume people will understand, and asking questions and making sense of the situation(s) is the right thing to do.

    Then maybe acting in empathy, especially if a pattern of DWYSYWD is present, requires calling them on this behavior in an empathetic, non-judgmental in a way that leads it to stopping. But first I must look in the mirror and call myself on similar behaviors before doing so. And now I’m back to my first rule of leadership- people first.Thank you Fistful of Talent for helping me come full-circle J

    When have you struggled with someone who didn’t do what they say they would do? How did you respond?

    If you like this post, you may also like:

    Balancing Empathy and Expectations as a Leader

  • 3 STEPS TO BETTER LEADERSHIP

    3 STEPS TO BETTER LEADERSHIP

    Leaders make more leaders. You aren’t a leader if you don’t. But how do you go about making more leaders? By acting as a career agent, you can successfully combat disengagement and serve the role that a leader is meant to serve- growing others.

    But how do you play the role of career agent? Here are three easy steps:

     

    1. ASK & ASSESS: Asking simply involves deploying the question, “What do you want out of your career?” in individual meetings with your subordinates. You may want to break this down into what they want 1 year, 3 years, 5 years and 10 years from now. This is a simple but powerful question that begins to frame how you can begin to act as a career agent by knowing first hand what outcomes a person is seeking.

    Once you have asked this question, you need to assess where people are in their path to the outcomes they want. This includes an honest assessment on your part and on their part about their strengths and areas for development. You can do this in a casual way through one-on-one conversations, or deploy self-assessment and/or 360° evaluation tools.

     

    2. GAME PLAN: The direction a person seeks and the results of the assessment phase then give you the opportunity to develop a game plan for maximizing that person towards their goals with the organization’s needs in mind. This game plan should accomplish three things:

    • Address areas of strength and weakness in assessment phase
    • Lead to more engagement from the employee
    • Meet business needs

    The game plan should include both:

    • WORK ASSIGNMENTS: These assignments should contribute directly to what the organization needs and should be opportunities for growth for the person. For example, you may have a pressing business need to map out all of your organization’s processes to streamline and create efficiency. Utilizing someone on your team who has this strength OR has never done something like this before (depending on the situation is who you would assign) can help the organization meet the need and help the person grow a strength or develop in an uncharted area.
    • PERSONAL DEVELOPMENT ACTIVITIES: These activities are things that the person should take responsibility for accomplishing on their own time through their own initiative and effort. For example, it may be attending an accounting class, reading articles on certain topics, or taking on or pursuing a mentoring relationship.

     

    3. EXPOSURE: The final step of the process actually involves following through on your end of the deal as a leader when the person follows through on their gameplan. As we described in a previous article on this topic in Alabama HR Magazine, beginning on page 14, make people aware of opportunities that arise, even if they are outside your organization.

    This may mean letting them go to another organization. If you’re having career agent conversations with people, they are going to be more productive and you probably don’t want to loose this type of employee.

    This may seem counter intuitive to an employee retention strategy, however, making employees aware of outside opportunities that are a fit for their career plans, and helping facilitate those opportunities even if they are outside your organization, is a good move in the long run.

    They become walking and talking recruitment ads for you and your organization, which is hard to come by for free. It leads to a bigger picture recruitment and retention strategy. And who knows, their career path may lead them back to your organization more valuable than when they left.”

     

    The leaders as career agent process can be one that replaces your performance evaluation/appraisal system if done correctly. Consider it as a new paradigm in how you evaluate, develop and grow people within your organization.

    Help Leaders become Career Agents with a helpful tool found here.

    Want to teach people to be career agents? Check out our Leaders as Career Agents course outline.

  • If You Want to Make a Difference, Start a Business Not a Charity

    If You Want to Make a Difference, Start a Business Not a Charity

    “An idea hit me: Why not create a for-profit business to help provide shoes for these children? Why not come up with a solution that guaranteed a constant flow of shoes rather than being dependent on kind people making donations? In other words, maybe the solution was entrepreneurship not charity.” Blake Mycoskie, TOMS Shoes

    Although Blake and his TOMS shoes have spurred the whole concept of one-for-one business models, he isn’t alone nor the first to consider how business can be a cause.

    With decreasing government funding for charitable causes (and I’m not saying this is necessarily a bad thing) and so many charities competing for individual’s attention, people who want to make a difference may be better off being entrepreneurs rather than social workers or not-for-profit managers. Blake’s quote tells us why: sustainability. Want to help, then you have to have a continuous flow of revenue to do so.

    There are three key ways we see businesses aligning with this idea:

    1. The TOMS Model.- One-for-one models.   Buy something, something is given. Simple as that. It’s done with shoes, water, eyeglasses, blankets, meals, vaccines, even condoms. The list goes on. However, in the wake of business as a cause through one-to-one initiatives, there is speculation that these models may actual hurt in the long run by sabotaging local economies.

    2. The Microsoft Model- Make a lot of money so you can give a lot of money.   It’s simple, make a lot of money so that you can give away a lot of money (and time) to support needs. What do you think Bill and Melinda Gates spend most of their time doing now?   It isn’t designing computer software. It is working to meet the needs across the globe through their foundation.   Many for-profit companies, large and small, operate charitable foundations, while others give a certain percentage of their earnings to charity.

    3. The Patagonia Model- Promote a social cause through your company message, product(s) and profits. With a desire to reduce consumption and waste the impacts our environment Patagonia started this campaign (see image below- subscribers click through) What happened? Profits are up. They sell fewer jackets that cost more, and should last forever, and by doing this they build a loyal brand of followers who are interested in the same thing they are, conservation.

     

    In all of these cases, the purpose is dual: the profit and what the profit can do for the purpose.

    In reality though, capitalism or free enterprise systems (with certain controls) where there is the incentive of profit to be made, is THE economic system that actually may be the single best way to reduce poverty in this world and fight the ills that result from it. History has shown that the to be best method for bringing a society, and therefore individuals, out of poverty is to give a person the opportunity to work for something worth working for- namely a profit (and this may be why the TOMS model may actually be hurting local economies). Because what does that profit produce? Self-sufficiency and independence. Then, some people will keep all they earn for him or herself, but most, as we can see by many models, find a way to give much of it back for the greater good.

    So what should you or your organization do if you want to start or focus a business on capitalism with a conscience?

    1. Identify your greater purpose. What is it that you want to impact and how is your business or how can you position a business to uniquely meet that purpose? Is it tackling poverty, world health issues, conservation, education, entrepreneurship? Define specifically what is you want to impact and get it on paper. You can’t move on to your how of impact until you define your what and why.

    2. Learn.  

    a. Learn by reading about these different models and determine what the best fit for your organization.   For the one-to-one model, read Blake’s Start Something That Matters as well as the pieces that show how this model may actually hurt- such as When Helping Hurts. For the Microsoft model, read Bill Gate Sr.’s, book Showing Up For Life. For a local model, read our Give Back Piece on Valley Rubber, LLC. For a piece on several models like Patagonia, read This FastCompany article.

    b. Learn through education. Like Casey Gerald said in his graduation speech from Harvard Business School, if you want to find a method for helping the most today, then go to business school. You may not need to actually go to business school, but you do need to know how to design a business model that meets a market need through your product or service.

    3. Create or revise your business plan so that it meets both the market need and the greater purpose you have in mind. For some great resources to do a business plan, visit score.org.

    What cause is closest to your heart and what business(es) are doing something about it? My guess is you buy from them.

  • Top 10 Leadership Quotes

    Top 10 Leadership Quotes

    What is leadership? In one word, leadership is influence. It’s the ability to accomplish things through others.

    Taken to the next level, and as the noble ideal that leadership has become (as opposed to say, management) great leadership involves positive influence that leads to positive results. Leadership makes others, and therefore the world, better through focus on people.

    With this in mind, here are some of the great leadership quotes that espouse what real leadership is:

    “Lead from the back- and let others believe they are in front.” Nelson Mandela

     

    “Leadership is about making others better as a result of your presence and making sure that impact lasts in your absence.” Sheryl Sanberg

     

    “Tell me and I forget. Teach me and I remember. Involve me and I learn.” Benjamin Franklin

     

    “Leaders don’t create more followers, they create more leaders.” Tom Peters

     

    “Great leaders don’t set out to be a leader…they set out to make a difference. Its never about the role- always about the goal.”

     

    “Leadership is not a position or a title, it is action and example.”

     

    “Leaders take all the blame and give away all the credit.”

     

    “The task of leadership is not to put greatness into people, but to elicit it, for the greatness is there already.” John Buchan

     

    “Before you are a leader, success is all about growing yourself. When you become a leader, success is all about growing others. Jack Welch

     

    “The key to successful leadership today is influence not authority.” Ken Blanchard

  • Are you doer who is destined to be a leader?

    Are you doer who is destined to be a leader?

    Are you currently thriving in a position and considering transitioning into a leadership role? If you’re not sure, consider the following:

    Are you praised for displaying company values and known for always delivering?

    Are you a good communicator?

    Do others come to you with problems or to get your advice?

    Do you enjoy the role of leading/encouraging your co-workers?

    If you answered “yes” to the above question, you should definitely consider a role in leadership. So how do you transition from being a “doer” to a “leader”? Tips to Ensure a Smooth Transition into a Leadership Role suggests the following:

    • To start, be sure you know exactly what your supervisor expects from you in terms of performance and as a leader.
    • Once you know what success means in your new role, get to work on becoming a good leader.
    • It will likely be helpful to start by meeting with each of your direct reports individually and it may be a good idea to take the meeting off-site.
    • Finally, remember, to earn respect, you need to be respectful. Don’t show favoritism to any employee, don’t participate in office gossip, and follow through on the things you say you’ll do.

    “Leadership is about making others better as a result of your presence and making sure that impact lasts in your absence.” Sheryl Sandberg

     

    If leadership opportunities are not available with your current employer and you are considering a move, how do you market your transferrable skills? According to The Top Transferrable Skills Every Manager Should Have, communication and empathy are two key skills for leaders. Update your resume to include your transferrable skills. For more about transferrable skills, read How to Identify Your Transferrable Skills. If you happen to be in an administrative role, read this month’s career spotlight: Front Line Leaders of Administrative Personnel.

    Are you ready to be a leader? Check out 10 Books Leaders Need to Be Reading for more insight.