We recently switched dentist offices. With three boys I always try to schedule their appointments at the same time and that normally means being handed a clipboard loaded with forms; one set for each child. To my surprise, when I walked up to the receptionist to sign in, she asked me to look at a computer screen on the counter and “fill out” their paperwork. On each screen, the information was pre-filled. All I had to do was make sure it was correct and click through the screens, then use an electronic signature pad to sign a few pages. It
I recently received an email from a company (hoping to sell me their services) that included an article on “resignation violence” and told the story of an employee who went in to HR to resign her position and ended up attacking the HR representative. Data from the U.S. Bureau of Labor Statistics indicates that while workplace violence by co-workers is relatively low, it is on the rise. During my career, there are a few situations that come to mind when I was concerned about going in to a meeting or became concerned during a meeting due to an employee’s response.
One of my clients is a small retail chain in North Alabama. Each month I send out an email communication to their store managers and I always include an article that I feel is relevant to their business to give them some food for thought. This month the topic was “If your store were mystery shopped, would you pass?” and the article included a sample mystery shop survey that has 35 questions. I challenged them to “shop” their own store and be brutally honest in their answers. Would they pass the test? And if not, what can they and their
“Expect the unexpected.” -Zig Zigler During a recent hike on Rainbow Mountain with my three boys and two dogs, I was gently reminded that even when you expect the unexpected, you can be caught off guard. Multiple times during our hike when my oldest was leading the way, I reminded him to go slow and watch out for snakes. Then about half way through the hike we stopped to take a break. The boys sat down on a large rock and I sat down about ten feet ahead of them. Almost as soon as I sat down, I heard the
How does your company market your core values and culture? What do candidates see when they look at your website? Are your values and culture emphasized during the hiring process? 76% of candidates want details on what makes the company an attractive place to work. (Glassdoor survey, October 2014) Nearly 80% of Millennials look for people and culture fit with employers, followed by career potential. (Collegefeed, March 2014) 77% of job seekers go to Company Websites to look for jobs. (Gallup State of the American Workplace Report 2017) If you’re not marketing your core values and culture, you may be