By guest blogger: Steve Graham “Rounding” is a term most people associate with doctors. Doctors make rounds to check on patients and engage with those involved in patient care. This practice has existed for decades in healthcare. In most business environments rounding is not as common, but it should be! In his best selling book, Hardwiring Excellence, Quint Studer comments on how leaders tend to be task-oriented, however, most people desire a deeper level of connection. According to Studer, almost 40% of staff leaves due to a poor relationship with their supervisor or manager (Studer 2003). One great thing about
I’m back to being asked why again about 200 times a day. Thus is the life of a parent of a two, almost three, year old. I do not have a conversation with my little girl EVER these days without the question of “Why?” coming out of her mouth. While she was stalling on bedtime the other night, I began to take a tally and we got to 16 Whys? before I finally shut her down. I couldn’t take it anymore! But the irony of all of this is that I’m now reading Start with Why: How Great Leaders Inspire
I know of two people who have left their job in the last year because they felt like they were slighted when it came to how their company handled incentive pay. Both of them- one working for a global behemoth of a company and one working for a family start-up- were promised things when it came to incentive compensation and then the rules were changed on them in the middle of the game, thus slighting them in pay they felt they were entitled to. And I can think of one company owner who is a friend that has tried and
In my first gig out of college as a corporate recruiter, I had responsibility for the grind of hiring classes of customer service reps. Volume recruiting at its finest. When I was trained by a co-worker on the company’s process for screening applicants, my fellow team member told me that the process used to include screening people out who were “job hoppers”- those that shown through their resume- couldn’t seem to stay at one job for more than a year or two at a time. Then the lawyers got involved and told us we couldn’t screen people out for that.
Ahh, Valentine’s Day. The day of love and all things chocolate. Is it a special day for you at the office or just another work day? I hope you place a special emphasis today, and really any working day for that matter, on loving your employees and coworkers in the agape love kind of way. That servant leadership kind of love (not the sappy romantic kind that could lead to a sexual harassment complaint) that helps you achieve positive organizational results. As I think about the best way to show employees love, I’m reminded of the high of my work