Are We Taking the Human Out of Human Resources?

My first job in HR was with a Professional Employer Organization (PEO) in Virginia. It was a great opportunity for me to learn about the HR field very quickly and I loved it. But there was one thing I absolutely hated about my job, and that was having to terminate employees over the phone. We managed clients in the 48 continental states and whenever a client needed to terminate an employee, that task fell to me. Imagine a manager half way across the country pulling an employee into an office and saying “I have HR on the phone to speak

Why Attendance Occurrence Programs are Bad for Business

In 2003 I got one of those calls every child dreads. My mother was in the hospital and being rushed into emergency surgery. Turned out she had an allergic reaction to a medication and it almost killed her. She was at work when she started to notice something wasn’t right and within a matter of a couple of hours, her hands swelled up so much that she had to have emergency surgery to cut her hands open to relieve the pressure. She ended up with Stevens-Johnson Syndrome and was in the Intensive Cardiac Care Unit for almost a week. Her

Are Your Top Employees Also Your Most Toxic?

Picture this: There is an employee at your company that you’ve had multiple complaints against. They treat other employees with a total lack of respect and maybe even the treat customers the same way. They have created a hostile work environment in which other employees dread having to work with them, go out of their way to avoid them both in their tasks and just around the office in general, and customers refuse to deal with them. But they are one of your company’s top performers or they have a knowledge base that no one else in your company has.

What Does Your Candidate Experience Say About Company Culture?

I follow a number of HR groups online. It’s a great way to expand my HR knowledge, see how different companies manage their HR functions, as well as to share my own knowledge and experiences with others. Recently, while scanning through one Facebook group, I came upon a question that stood out. “Do you think it’s ok that managers are consistently late for interviews and leave candidates waiting for 15-20 minutes?” Reading through the comments, many respondents addressed the base issue- No, you shouldn’t make a habit of being late for interviews. But none addressed the impact that doing so

The Office Design that Promotes Productivity, Collaboration, and Cost Savings

Much has been said about the open office floor plan.  The concept arose out of Silicon Valley and became a popular way to supposedly create “collaborative” work environments where innovation happens.  Oh, and as an added bonus, companies saved a lot of money designing office spaces as open.  I’m not sure which came first, the chicken or the egg- the realization that money could be saved this way, or that “collaboration” and therefore innovation would thrive in this type of design.   But in many studies, including this one: The impact of the ‘open’ workspace on human collaboration, it was found