Horizon Point Consulting

Category: Diversity Equity and Inclusion

We equip leaders to become workplace innovators and champions for diversity, equity, and inclusion through training and HR services. Read these blogs for stories and best practices from our clients and our own experiences.

  • The Crossover of Adaptive Leadership and Storytelling

    The Crossover of Adaptive Leadership and Storytelling

    I recently read an article by the Huntsville Business Journal about adaptive leadership, and I immediately sent it to everyone on the HPC team. I thought, “This is what we’re always talking about!! The HBJ gets it!!” We truly believe that leadership behaviors rooted in CODE have significantly higher impact, and we’re seeing this play out in a big way with one of our clients. 

    Four years ago, a client asked us to explore gender equality in their organization. This included analysis of leadership demographics, a comprehensive survey to all employees, and focus group discussions. During the study, some challenges beyond the scope of gender equality emerged. As a result, we implemented a pilot Encounter Group program. Encounter groups are defined as “a group of people who meet with a trained leader to increase self-awareness and social sensitivity, and to change behavior through interpersonal confrontation, self-disclosure, and strong emotional expression.” In other words, we gather in small groups and share perspectives, life-changing events, backgrounds, and factors that affect decisions across the workforce. The end goal is to bring about mutual understanding and respect in order to address issues of polarization and awareness.   

    Our Encounter Group curriculum addresses the CODE model of adaptive leadership through storytelling and conversation. 

    Our very first exercise with Encounter Groups is Share Story, where the facilitator creates a safe environment for participants to share real stories about their lives and listen respectfully to others, aligning with the EQ element of the CODE model. 

    Through a series of implicit bias exercises, including examining bias in workplace practices, we discuss organizational integrity in the context of DWYSYWD: do what you say you will do. If you’re going to have policies and procedures that are meant to establish fairness, it’s just as important that everyone is equally held accountable to them. In other words, if you’re going to preach fairness, you have to practice it, too. 

    We also read stories of others. Business leaders, athletes, veterans, immigrants; we read stories of people that are different from our stories. This exercise stretches and develops our understanding of a diverse, equitable, and inclusive workplace culture. 

    The capstone session of our Encounter Groups includes a critique of stories we consume day-to-day, whether from news outlets, social media, or managers in our own organization. We talk about getting out of your filter bubble – intentionally seeking stories and information that represent people who are different from you and your “feed”. We talk about silos in workplaces, in-groups and out-groups, and how important it is to examine who or what is shaping your perspective. Is your opinion of your workplace shaped by a person or group of people you work with? You might think your workplace is fair and inclusive, but are you missing a key perspective that’s different? 

    Now, four years later, the Encounter Groups are ongoing, and the organization has strengthened its support for an employee-led DEI Council. Through storytelling and adaptive leadership principles, people are becoming the focus once again.  

     

  • Today I Was Biased

    Today I Was Biased

    This morning my 16-year-old informed me that tomorrow is “Senior Day” for Homecoming week and as part of the SGA leadership team, he has to dress up as a senior citizen. The immediate image in my head was that of an old man with a branded t-shirt, khaki pants held up by wide suspenders, and clunky white tennis shoes. So that’s what we went with.

    Why that’s the image that popped into my mind, I don’t know. My dad is 71, he’s a senior citizen, and he’s never dressed like that. My uncles don’t dress like that. In fact, no senior men I know dress like that. But yet that’s the first image I have when I think of a senior man. And I realize that’s a very biased image.

    Biases and perceptions have been on my mind a lot lately. On October 24th, my colleague Jillian and I will be traveling to Perdido Beach Resort to speak at the Alabama Association of Regional Councils Annual Conference and one of our sessions will be on Overcoming Bias. I’ve also been researching job requirements and disability accommodations for my capstone thesis for law school and much of my research includes discussions on biases and perceptions.

    We all have biases and perceptions. Some are conscious biases, we know we have them, and some are unconscious. We may react a certain way in a given situation but haven’t yet connected the dots to understand why we always react that specific way. So, what are some steps we can take to minimize bias in the workplace?

    • Sit with your feelings. If you’re familiar with Emotional Intelligence, the first skill is self-awareness. Being aware of your own feelings. If you’re dealing with a difficult situation or decision, have to have a tough conversation, or just have some pressing thoughts running through your mind, find a quiet place where you won’t be interrupted and ask yourself how you’re feeling and be honest about it. Are you angry, frustrated, sad, happy, confused? Don’t try to talk yourself out of how you’re feeling or think you should feel guilty for the emotions you’re experiencing, just feel them and ask yourself why you feel the way you do. Acknowledging the feelings is the first step to understanding them and learning how to manage them, which is the second skill of emotional intelligence; self-management.
    • Understand that biases can be positive or negative, and both can have a huge impact. We tend to think that biases are negative beliefs or views, but that’s not always the case. Imagine you have a great employee that reminds you of yourself when you were “that age” and so without even realizing you do it, you begin to give them preferential treatment. They get all the best assignments, you take them under your wing and teach them everything you know, you end up going out to lunch together more days than not to discuss work, and eventually the other members of your team start to get resentful of always being left out. Their performance starts to deteriorate, their morale slips further and further down, and you just can’t figure out why. And before you know it, your star performer seems unhappy too and appears to be avoiding you. You’re guilty of engaging in the Similar-to-Me Bias, you showed a preference toward the employee who you felt was most similar to you, without even realizing you were doing it.
    • Practice change. Your biases and perceptions are formed based on your experiences and environment. When we experience similar situations, we begin to create biases towards those types of situations; same with people. For example, if you hate going to the dentist, you talk yourself into how horrible going to the dentist for your checkup is going to be and the closer it gets the more you dread it and you are miserable the entire time you’re getting your cleaning done and you come out and you think about how miserable it was. What if you purposefully changed your approach. Instead of self-talk about how horrible the visit was going to be, what if instead you gave yourself a pep-talk about how it wouldn’t be that bad and you could handle it and that the dentist and hygienist are both really nice. And during the visit you tell yourself how well you’re doing and when it’s over you congratulate yourself on doing so well and how it wasn’t as bad as you thought it would be. Do you think that maybe after a few visits that might help change your mindset about going to the dentist? Same with those dreaded weekly meetings that last forever – try some positive self-talk and see if you can’t change your biases and perspective towards them, even if just a little.

    My challenge for you this week: Pick one bias or perception that you want to change and start practicing.

  • 5 Tips for Inclusive Recruiting

    5 Tips for Inclusive Recruiting

    “Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At (company), we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You might just be the right candidate for this or other roles.”

    This was recently included in an actual job posting. I found it posted in an HR group on Facebook and the feedback from HR professionals was pretty negative. The company may have had good intentions, but the message sent was, as one respondent put it, “offensive”.

    So how can companies ensure that they are being inclusive in their recruiting processes? How can they put their Diversity, Equity, and Inclusion policy to work and make it effective in recruiting talent? Yes, the statement in the job posting is correct, women and people of color ARE less likely to apply for positions if they don’t meet all of the requirements of the job posting. One study shows that men will apply for a job if they meet 60% of the requirements while women will not apply unless they meet 100% of the requirements, but what is the right way to combat that? It’s definitely not putting that statistic in a job posting.

    Here are 5 practical steps:

    1. Review your job descriptions. Be honest with yourself, are your qualifications must have or really wants? Break out your qualifications into required and preferred. Also ask yourself if the degree requirements are absolutely necessary. Can someone who is self-taught with five years of experience in the field perform the work just as well as someone who has a degree and no experience? If you’re job description has a weight lifting requirement, is it accurate for the job? Is that position really required to lift 50 pounds on a regular basis or are they lifting 15 pounds on a regular basis and once every month they might have to lift 50 pounds and can actually get someone else to lift that for them if necessary. If you’re not sure about your requirements, do a job analysis and ask someone currently in the role what they feel someone needs to have in order to be successful in that role.
    2. Use gender neutral language. Instead of using he or she, try speaking directly to the person reading the job description by using “you” instead. If that won’t work, use they/their.
    3. Consider where you are posting your jobs. While Indeed and Linkedin are great sources for candidates, are you utilizing resources that can help you target underrepresented populations? Are there veterans’organizations that you can send your job postings to? Are there job boards or associations that target specific populations (like Women Who  Code)?
    4. Incorporate diversity into every step of your recruiting process. Think carefully about who to include in the interview process. Imagine being a female interviewing for a leadership role and you’re scheduled for a panel interview with five members of the leadership team. You walk into the panel interview and the five individuals sitting across the table from you are all men. What impression do you think that would give? Would that be representative of the diversity of your organization?
    5. Train interviewers on biases. We all have biases, whether we realize it or not. And those biases play a part in how we interview and how we rate candidates. By understanding what the potential biases are, we can better identify them and minimize the impact they have in our decision making.

    How can you create a more inclusive recruiting program in your organization?

  • How to Develop Inclusive Training

    How to Develop Inclusive Training

    When was the last time someone asked you how you prefer to learn? Has someone ever asked if you need assistive technology? 

    As a trainer and facilitator, I definitely miss the mark sometimes on inclusive training. It’s hard. There’s no way around it; it’s not easy to design or deliver training in a language, structure, platform, etc. that works well for every learner. It’s hard, but it’s so important to try. 

    There is robust research out there about learning styles, learner variability, and inclusive curriculum design. Let’s look at this excerpt from research about Universal Design for Learning (UDL), a “framework to improve and optimize teaching and learning for all people based on scientific insights into how humans learn”. 

    UDL is based on the premise that learner variability is the norm. UDL researchers emphasize that there is no “average” or “typical” learner and that all learners have varied abilities, strengths, experiences, and preferences… aspects that can be dynamic and changing depending on one’s context and development… 

    As an instructional design framework, UDL provides a structure to proactively build in supports that address the learner variability that exists within any group. Taking learner variability into account, the process of planning instruction in alignment with UDL guidelines allows educators to consider and integrate flexible and supportive options that are helpful for all learners from the outset. 

    UDL-based instruction can make existing educational practices more inclusive, by providing support to a wider range of learners.  

     

     

     

     

     

     

     

     

    Here is a graphic from CAST, the creators of UDL, that outlines the three major components of UDL and questions to ask yourself as a trainer or educator:

     

     

     

     

     

     

     

     

     

     

     

    What is your team doing to acknowledge and understand different learning styles? How are you accommodating differences? 

    One great, free resource for understanding learning styles is The VARK Questionnaire. This is a free, simple quiz that anyone can take on a smart device. VARK stands for Visual, Aural, Read/Write, and Kinesthetic – the four primary learning styles. The quiz measures a person’s preferences for each style and includes a Multimodal Style for those of us who prefer to learn through more than one method. 

    VARK also provides free insights, such as “How can VARK help my Business?” and “Using VARK in Online Learning”.  

    Once we understand the instructional design piece, we need to think about inclusive training from a participant perspective. Who’s in the room? Is it only top leadership? Only junior managers? A combination? 

    Here’s research to consider from the NeuroLeadership Institute about “everyone-to-everyone” learning, a practice that shifts the paradigm of traditional training to a model that allows all team members to engage with learning at the same time.  

    Because social norms are based on the assumption that everyone else is doing something, if people aren’t engaging in the new behavior — which is likely in a company of 10,000 people if only 100 of them learned new habits — they’ll continue to engage in old, undesired behaviors since that’s what they see.

    A better approach is what we call ‘everyone-to-everyone learning’.

    In this model, the entire organization goes through the same learning experience at the same time. Instead of day-long or multi-day, in-person workshops — which can’t be administered to all employees at once without bringing the organization to a standstill — learning consists of memorable, bite-sized sessions delivered virtually.

    Simply put, you’re able to shift from a model of teaching a few people a lot slower to teaching a lot of people a little bit very quickly. And at an organizational level, this ends up being far more effective.

    Is everyone-to-everyone learning something you can implement? Could this model be adapted for your organization’s structure and needs? 

    Ultimately, it’s not easy to design learning for everyone, but it’s important to do the work and make our best effort at inclusive training. Talk to your team about their preferences and needs, and do some research and experiment. Be the first domino!  

     

  • Is Your Recruiting Strategy to Screen People In or Out?

    Is Your Recruiting Strategy to Screen People In or Out?

    I was taught how to recruit, well really screen people for jobs, before I even graduated college.  Working for a large insurance company as a summer intern between my junior and senior year, I was given a glimpse into the world of corporate recruiting.  It really wasn’t recruiting.

    Everyone on this corporate “recruiting” team was welcoming to me and they divided the selection process up amongst the “recruiters” to show me how it was done. 

    I was taught that the process of selection, “recruiting” as they called it, was screening people out, not in.  

    Yes, we needed to make a hire (or as was the case in customer service and claims classes LOTS of hires at once), so we needed someone in, but the mindset taught in the process was to weed people out.  

    The weeding came in the form of pre-screening questions. If you answered “no” to any one of them, you were automatically out.  The system kicked you out before I even saw you.  Most of these questions related things like required education and experience.  For which I now question why they were “required.” 

    The weeding came in me and my fellow “recruiters” screening people out based on their resumes. For any number of logical and sometimes illogical reasons. 

    The weeding came in interviewing people and, again, tossing them out for a number of logical and illogical reasons. 

    And sometimes, if the pool of candidates was particularly good and we needed another mechanism to weed, we’d toss in some kind of assessment.  Well, actually all those classes we were “recruiting” for in customer service and claims had an assessment before I even saw you too.  Don’t waste my time or yours with an interview if you can’t pass our “test”. 

    The mindset instilled in me was to get people out until you land on the one that is the least bad and hire them!

    It has taken me 15+ years to realize that the method I was taught, which always seemed to not sit quite right with me, but for which I couldn’t put my finger on as to why was because it doesn’t lead you to the best hire. 

    This revelation, or AHA! moment, came to me as I was listening to a podcast by the Neuroleadership Institute on growth mindset.  

    The Co-Founder and CEO of the NIL, David Rock, asks Priya Priyadarshini, General Manager, Employee Career and Development at Microsoft what they do differently now that they have adopted a growth mindset.  She responds:

    The first thing that really just immediately comes to my mind is our Chief HR officer, our Chief People Officer, Kathleen Hogan, who had done a post a couple of years ago. And we really sat down as an HR leadership team to talk about who are the people who we are hiring? If we are truly going to double down on diversity and inclusion and bring people from all walks of life, all sorts of experience, truly being the global company we are, do we screen in people? Or do we screen out people at the get-go? When we are meeting with people, like, I is my brain always thinking about what are the things that will help me quickly eliminate this talent? Versus what should I truly deeply watch for that will help me think about the potential of what this talent is going to bring to the table? How they are going to add to the cultural fabric of Microsoft? 

    So this concept of addition versus elimination has been really, really powerful. And it’s easier said than done. But it really requires a growth mindset on the part of the candidate, first of all, to apply to Microsoft, and how we make that attractive and compelling for them. The hiring manager, the GTA, the global talent acquisition processes, how we reach and our outreach, and all of that. And that’s been really powerful. 

    And a very small example of that would be, today, my team runs a global apprenticeship program, which is a 16-week program called Microsoft Leap. And it’s really that. We are inviting people to take that leap with us. And we have people from all walks of life, returning moms who used to work in a completely different industry. And for them, it’s about how do people have to confront their own fixed mindsets? I don’t have a computer science degree. Microsoft! My gosh! It’s a software company. It’s a tech company. Do I even belong? And so that whole notion in itself requires so much around growth mindset for all parties involved. So that’s just one.

    So, how do we shift the paradigm to screening people in because it gets us the best talent? 

    1. Realize what paradigm you are operating in now.  Are you screening in or out?  Map what steps in your process lead your brain to think “in” or “out”.  Awareness is the first step. 
    2. Adjust thinking to cultivate changed “priorities, systems, and habits” (NIL has a lot of resources on this to develop a growth mindset).  Some  examples: 

    Changed priority:  We have been focusing on time to fill in hiring as a key metric, now we are focusing on diversity, equity, and inclusion (pick any number of metrics here) as our priority. 

    Changed system: We are going to engage with marginalized and/or underrepresented populations and draw people into our applicant pools. Microsoft’s Microsoft Leap program described above is a good example. 

    Changed habit: I am going to teach my “recruiters” how to look at a resume and find potential transferable skills instead of binary criteria for screening purposes. Or maybe your changed habit is not to require or look at a resume at all! 

    3. As mentioned in the changed habit example, you’ve got to train and reinforce the skill through leading with patience, practice, and rewards for those that deploy the growth mindset in hiring, or in any other arena.  Some of these reinforcements come naturally once a growth mindset is continually practiced, but leaders need to model and instill it through their behavior as well.  Who knows if I’d still be a “recruiter” today if I was taught to screen people in instead of out?

     

    How do you cultivate a growth mindset in your hiring practices?