Horizon Point Consulting

Category: Leadership Development

Beyond Leadership is Horizon Point’s line of resources for managers of people. Managing ourselves is a distinct set of behaviors from managers the work of others, and we are here to help. Read stories in this category if you are ready to take the next step in your own leadership development (or if you’re looking for resources for someone else).

  • SPECIAL FEATURE: July Leadership Development Carnival

    SPECIAL FEATURE: July Leadership Development Carnival

    We are thrilled to be hosting the July Leadership Development Carnival. We participate monthly and find it is always filled with great insight for leaders to read and share.

    Communication

    Psychological Safety: Pro Tips for Leaders

    As a leader, how intentional are you about creating psychological safety for your team? Check out these tips from the experts to help you build rapport and increase communication with your team. — Jennifer Miller (@JenniferVMiller)

    The Power of &

    Conflict itself is born from a perspective that we must make either-or decisions; that we can’t have more than one option; that two different things cannot co-exist. In these situations, the result is generally less favorable than if the parties explored & solutions. Focusing on & requires a commitment to exploring mutually beneficial results, not necessarily the same results. — Priscilla Archangel (@PrisArchangel)

    When is Workplace Gossip a GOOD Thing – and when it isn’t, HOW do you Fix it?

    As someone who works in a team or leads a team, you have probably heard that gossip is always negative. It should be avoided at all costs…
    Gossip is defined by the Oxford dictionary as “Casual or unconstrained conversation about other people.”
    And Dave Ramsey, a welll-known financial expert, has been outspoken about the “No-Gossip” policy for his people at Entreleadership – for them it has been a significant part of defining their culture.
    However, there is recent research that has shown gossip can actually have positive effects on team morale, culture, and performance. — Sean Glaze (@leadyourteam)

    Two-Way Communication: 4 Tips and Examples for Getting It Right

    There are many opportunities for leaders to engage employees in meaningful two-way communication. Mastering it helps build a stronger company culture, among many other benefits. Explore these tips and methods known to be effective. — David Grossman (@ThoughtPartner)

    Tips for Overriding the Worst Communication Habit

    We often pride ourselves on knowing what people think without fully listening. Overcoming this habit is critical to good communication and creating better relationships. — Marcia Reynolds (@marciareynolds)

    Do We Ever Really Resolve Conflicts? Try Conflict Management

    Are conflicts resolved or managed? Conflict resolution means that a conflict is solved, settled, or finalized. While managing conflict means that the conflict is mediated, handled, and coped with: in short, there is an agreement to disagree yet move forward together on areas in common. Read on to learn how to manage conflicts to success. — Diana Peterson-More (@DianaPMAuthor)

    Creativity/Inspiration

    Time to SPARKLE

    Each day offers us a chance to make a difference, to shape the future, and to inspire greatness in others. Let us seize this opportunity with passion, purpose, and unwavering dedication. — Brenda Yoho (@BrendaYoho)

    Development

    Just Because You Can, Doesn’t Mean You Should

    Do you do things because it’s in your best interest, because it looks good, or because it’s right? — Frank Sonnenberg (@FSonnenberg)

    Work on a nonviolent, compassionate culture

    What if your organizational culture was nonviolent and compassionate? You and your performance would thrive. And so would the company. Here’s inspiration from the research. A nonviolent, compassionate culture helps to build a better world. — Marcella Bremer (@MarcellaBremer)

    Four Things to Regularly Assess in Your Business

    One of the skills an experienced big mountain backcountry skier practices is testing the snowpack for avalanche risk. “I think it looks good,” won’t cut it. We have to pull out the shovel and test the pack to ensure we can venture down in a safe way. Otherwise, we risk life-threatening conditions and danger. “Where’d he go?”

    It’s similar when it comes to your business. You can glide along thinking “I think it looks good,” but without regular testing and evaluating of the conditions, you can end up in an avalanche of trouble.— Jon Verbeck (@jonverbeck1)

    Being Courageous

    Discover the transformative power of courageous leadership. Dive into the essence of courage, embrace vulnerability, and challenge the status quo. Discover practical strategies to inspire others and drive extraordinary results. — Bill Treasurer (@btreasurer)

    How to Get Unstuck with Your Career Pivot

    In this article, Art Petty provides advice for professionals who are feeling stuck in their current careers and are looking to make a pivot. He offers tips on how to identify your interests and skills, research new career paths, and create a plan for your transition. — Art Petty (@artpetty)

    How a Leader’s Well-Meaning Actions Thwart Career Development (Without Even Knowing It)

    Leaders often have good intentions when they try to help their employees develop their careers. However, sometimes their well-meaning actions can actually have the opposite effect. This article explores some of the ways that leaders can unwittingly thwart career development, and offers advice on how to avoid these pitfalls. – Julie Winkle Giulioni (@Julie_WG)

    Faulty Filters Lead to Empty Funnels: Fundamental Flaws in the Fight for Talent

    The truth is that some companies are laying off, some are ramping up hiring and some are doing both. Those that have downsized in the face of economic stress need to “backfill” with qualified internal candidates. Those that are financially healthy or on a growth path, will be looking to “buy” qualified talent from the outside. And recent data suggests that more and more companies are looking to “borrow” qualified talent from the growing independent consultant pool. But whether they are backfilling, buying or borrowing talent, they are all facing the same challenge — finding the most qualified candidates. And how do they do that? My client experiences suggest that they too often use what I call “faulty filters.” — Bev Kaye (@BeverlyLKaye)

    Don’t Be a Small-Minded Leader

    Leaders who are self-aware and honest about their weaknesses, challenges, and mistakes are less likely to behave in small-minded ways. That’s because they don’t waste time defending their egos and need to be right. — Ken Byler

    Job Hunters are Looking for a Values Match

    In the post-pandemic world of attracting top candidates, companies are finding that decent salaries and competitive benefits are not enough. Company values are increasingly important to job seekers. — S. Chris Edmonds (@schrisedmonds)

    Engagement

    The Power of a Customer’s Name: 5 Ways to Use It to Your Advantage

    Using a customer’s name is a simple yet powerful way to improve their experience with your business. It’s an effective way to make them feel valued and acknowledged, which can lead to increased loyalty and customer satisfaction.

    When a customer hears their name, it creates a sense of familiarity and personalization. It makes them feel like they’re more than just another faceless customer, and that you appreciate their business. By using the power of a customer’s name, you can also build rapport and establish a connection, which can lead to better communication and understanding between the customer and your team. — Steve DiGioia (@stevedigioia)

    Should I Quit This Workplace Conflict: How to Know When It’s Time to Leave

    One of the heartbreaking findings in the World Workplace Conflict and Collaboration Survey was the number of people who said if they were faced with this workplace conflict again, they would quit, or quit sooner. Here are a few powerful questions to help you decide. — Karin Hurt & David Dye (@letsgrowleaders)

    The Mental Health Connection

    Thank goodness it didn’t take long for me to shift my perspective and see the way that my Horizon Point Team members valued connection as much as I did. According to Gallup analysis, “it finds that engagement has 3.8x as much influence on employee stress as work location.” — Emily Addison (@emaaddisonhpc)

    Ethics and Policy

    The Gender Wealth Gap: The Pay Gap Reframed

    Leaders seeking greater equity in the workplace need to understand the broader implications of the pay gap for women and under-represented leaders more broadly. Unequal pay leads to more than short term disadvantage for the employee and their family, but a lifelong financial deficit, which can become a generational burden. — Dana Theus (@DanaTheus)

    Leader Evaluation

    How Do You Measure Your Worth as a Leader?

    It’s much easier to measure the effectiveness of leaders by looking at their quantifiable deliverables—monthly sales targets, net promoter scores, business objectives met, on-time deadlines, projects completed. While those are all critical, truly exceptional leaders also perform at high levels with skills that aren’t directly tied to tangible outcomes. This article covers some additional measuring sticks for evaluating your true impact and worthiness as a leader. — Sara Canaday (@saracanaday)

    Leadership

    Four Reasons Why Flexing Your Leadership Style Builds Trust

    Most managers are one-trick ponies, meaning they default to using a single leadership style in all situations. Randy Conley shares how flexing your leadership style to match the situation builds trust and positive relationships with your people. — Randy Conley (@RandyConley)

    Problem Solving

    Socratic Oath

    Critical thinking starts with questions and examining assumptions. — Wally Bock (@WallyBock)

    Productivity

    The beauty of going slow to go fast – and how to do it

    Lisa Kohn of Thoughtful Leaders Blog presents The beauty of going slow to go fast – and how to do it where she shares that while it may seem counterintuitive to slow down and take pauses when your to do list seems to have a mind of its own and overwhelm is a constant state, it’s often exactly what we need. It’s not always an easy shift. But it is possible. — Lisa Kohn (@ThoughtfulLdrs)

    Thanks for joining us for this month’s Leadership Development Carnival. We hope that you enjoyed it!

  • How to conduct an effective one-on-one meeting

    How to conduct an effective one-on-one meeting

    I’ve been experimenting with the Ink and Volt One On One Pad to help me organize my thoughts.  I organize around these 4 four pillars: 

    • Current work
    • Future work (business development and proposals out)
    • Short and long term development priorities for the person I’m meeting with
    • Personal needs/support

    I use our Insightly software to refresh my memory on what everyone has going on with the first two (the software calls these “Projects” and “Opportunities”) before the meeting. I record these things on the Ink and Volt pad.  I also take a look at each person’s task list in Insightly before the meeting.  Doing this always makes me keenly aware of how on top of it everyone on our team is.  They are always juggling multiple priorities to meet multiple current and future client needs by living two of our other values- Passion and Productivity. 

    Usually, the person I’m meeting with that is driving hits all of these pillars without me having to.  If they don’t, I circle back around to things I have on my list once they are finished with theirs.  Sometimes the meetings are more focused on one of these things more than the others, but I always try to hit all of them. Some people gravitate towards needing to talk about one pillar over another and it is my job as a leader to make sure I follow their lead on the needs they have.

    1. One-on-ones should lead to a greater team dynamic. We used to spend way too much time in our whole team quarterly planning meetings talking through current projects. Invariably, one or two team members were focused on the project but the others weren’t.  We were wasting other people’s time talking through every project and every proposal as a team. While it’s valuable for everyone to understand each other’s work load, spending thirty minutes of a half-day team meeting on one project in which only part of your team is involved is a waste of time and effort.  Therefore, we have made sure that when a quarterly meeting is coming up, we have one-on-ones the week before if possible.  Needs that involve the whole team come up during the one-on-ones and then can be discussed at the whole team meeting where collaboration needs to take place.
    1. Finally, one-on-ones should focus on open feedback and communication. If tough issues aren’t coming up from time to time (both personal and professional) in these meetings, then something isn’t being done right.  One-on-ones should be a place where psychological safety is being demonstrated- both ways.  If all conversations in one-on-ones are surface level and tactical, then no one is growing.  

    We also spend one or two one-on-one meetings a year facilitating our Leaders as Career Agents process which dives deeper into development priorities, and at times, we schedule a longer meeting if we need to take a deep dive into a specific project, proposal, or issue. 

    How do you make your one-on-one meetings the best they can be? 

  • Caring About Someone You Can’t See-Empathy in Leadership

    Caring About Someone You Can’t See-Empathy in Leadership

    A couple of weeks back a friend of mine posted an article from Forbes. It was titled Empathy Is The Most Important Leadership Skill According to Research. The first thought that came to mind was am I empathetic? What is the exact definition? In my quest for knowledge on the topic, I loved what Brene Brown shares in her book Atlas of The Heart, “We need to dispel the myth that empathy is ‘walking in someone else’s shoes. ‘ Rather than walking in your shoes, I need to learn how to listen to the story you tell about what it’s like in your shoes and believe you even when it doesn’t match my experiences.”

    A beautiful example of empathy in leadership is the glue that holds Horizon Point together, Mary Ila. My son was hospitalized a few months back dealing with behavioral challenges. As a first-time parent, no one quite prepares you for checking your 5-year-old in for a psychiatric stay. Much less having to check in through your local ER and trying to entertain them for 3 days while a bed opens up (some parents wait weeks). To say I was overwhelmed was an understatement. However, when it came to my job, it was the last thing that I was concerned about. Mary Ila told me not to worry about a thing and that our team would handle it. She even scheduled time to sit with my child for a few hours on her busy Monday morning. I politely declined her first offer, and she insisted that I go take a shower or anything else that I might need to do. 

    All in all, that experience makes me want to work that much harder for a company that goes above and beyond for its employees. You see, Mary Ila put herself in my position and treated me as a human being rather than a human doing. I felt safe and cared for, and won’t forget to pass that kindness along to the next person walking through their season of suffering. 

    Great, you might say, but what does that look like in a result—driven work environment? Do I need another degree these days to be a mental health professional in order to run a business? How does that help our bottom line? Empathy leads to trust, which leads to better performance, retention, and recruitment. All that is required is the extra effort to listen and understand. 

    So, what if I’m not naturally empathetic? Can I learn it? In fact, you can. One of the best ways to learn is empathy is to have the ability to express it. Your emotional vocabulary list helps with this https://karlamclaren.com/emotional-vocabulary-page/. Want more? Try this exercise from Psychology Today to brush up on your skills:

    1. Think about your significant other or a friend, family member, or coworker.
    2. What has their mood been like recently?
    3. What’s going on in this person’s life that might be making them happy or sad, anxious, or angry?
    4. How are you contributing?
    5. What could you do or say to improve this person’s situation?

    Empathy could very well be one of the necessary ingredients missing from the secret sauce to your overall workplace well-being. 

    Read more at The Point Blog:

    https://horizonpointconsulting.com/blog3/item/show-compassion-save-your-empathy/

    https://horizonpointconsulting.com/blog3/item/leading-through-expectations-and-empathy/

    https://horizonpointconsulting.com/blog3/item/3-questions-for-balancing-empathy-and-expectations-as-a-leader/

  • What Kind of Intelligent Are You?

    What Kind of Intelligent Are You?

    Did you like school growing up? Were you one of the “smart” kids or did you just get by? Were you bored in the classroom or excited to be there?

    How about at work? Are you one of the “smart” ones? 

    When you are training or in a learning setting on the job, do you pick up on concepts quickly or do you find yourself being one of the “slow” ones?  Does the learning engage your attention or leave you questioning why you are doing what you are doing? 

    Whatever category you fall into, I’d challenge you-and maybe more importantly, those teaching and leading- to think about the source of the ease or difficulty.  This may have more to do with how things are being taught and whether they cater to specific types of intelligences rather than whether or not people are “smart”. 

    And in most formal learning environments, we tend to only cater to two of the nine intelligences postulated by Harvard Professor Howard Gardner- linguistic intelligence and logical-mathematical intelligence.  Gardner says of these intelligences, they are “particularly important for learning in the kinds of schools that we have today- ones that feature listening to lectures, reading, writing, and calculating- and they are crucial on those tests that purport to assess human intellect and cognitive potential.” 

    But Gardner says we get it all wrong if we stop here.  Other intelligences that Gardner suggests from his research are: 

    “Noncanonical” Intelligences: 

    • Musical Intelligence: “Facility in the perception and production of music.” 
    • Spatial Intelligence: “The capacity to form spatial representations or images in one’s mind, and to operate upon them variously.”
    • Bodily-Kinesthetic Intelligence: “The capacity to solve problems or create products using your whole body, or parts of your body like your hand or your mouth.” 
    • Naturalist Intelligence: “Entails the capacities to make consequential discriminations in the natural world.” 

    Personal Intelligences: “Knowing Human Beings”

    • Knowing Oneself: Self-Awareness
    • Knowing Others

    Existential Intelligence: “Religious” or “Spiritual” intelligence

    I’d venture to guess that as you read this list, there are one or more where you feel like you excel.  Is it recognized in your workplace?  Does learning content cater to your style? 

    If you are a leader or trainer/facilitator, I’d encourage you to examine your learning opportunities at work to see if you are reaching everyone in your audience with their particular intelligence so you can capitalize on all people’s “smarts”. 

    Some ideas for doing so: 

    • Incorporate games and puzzles 
    • Incorporate music 
    • Incorporate outdoor activity and/or break up content where breaks in learning require participants to move around and go outside if possible
    • Provide things to “fidget” with
    • Get people to draw in order to convey thoughts and learning- to visualize concepts
    • Have people interact with others regularly- through questions, role play, case studies, etc.
    • Provide questions for self-reflection and thought and the time to do this
    • Get people to teach what they have learned to others- creating and incorporating their own ideas for conveying concepts
    • Give tools for people to practice and apply learning on the job and record and report their findings in the format or mode they prefer

    When we begin to realize that all people are “smart”, we can then use that information to make sure we are incorporating a variety of ways to make sure our workplaces allow for the expression of each individual’s unique talents and contributions. 

    What kind of intelligent are you? 

  • FACD

    FACD

    Last week, HPC met with our contacts with the state department of education. The meeting centered around current training, plans for a focus group and specific grades that could potentially be our next area of focus. In reflection, we have worked in partnership with them for more than 10 years. What began as a grant funded training project grew into a wonderful partnership that has allowed us to provide professional development with educators across our state year after year. Currently, we are training 100+ educators on career development and providing state and program specific resources. 

    Here are the benefits I’ve seen from this partnership that continues to develop professionals who are literally preparing our future workforce.

    1. Teachers, counselors, administrators, and career coaches learn from one another, sharing resources that are most helpful in their area(s).
    2. Training content is being soaked up and is finding its way into lesson plans, field trips, and career days.
    3. Collaboration flourishes as participants have the opportunity to create a group within their cohort to work on an assignment about an in-demand career. The assignment ultimately becomes a resource library of presentations that anyone in the training can access.
    4. Completers of the course seek credentials and have the opportunity to receive continued education on topics most relevant for them and the students they serve.

    Do you have a need for training or professional development in your school or organization? If so, let us know and I’m sure we can help or point you in the right direction!