“The most important thing: Get to know and care about the people you are leading/managing. Who are they, what they like and don’t like, what they are most proud of, what their strengths and weaknesses are, how they see themselves contributing to the overall success of the organization, etc. Leaders make more leaders and realize that results are achieved through people, not task lists. If you don’t know your people, they won’t do their best for you. Read Leadership and Self-Deception for more food for thought on seeing people as people.
