Horizon Point Consulting

Category: Talent Management and Development

We provide full service talent management and talent development consulting services. Read our blogs in this category for stories and best practices from real clients and real research.

  • Matthew McConaughey Inspired Me and 8,000 Other People

    Matthew McConaughey Inspired Me and 8,000 Other People

    I finally had the opportunity to attend an ATD International Conference & Exposition, known as ICE by true ATD-ers. This year’s event in New Orleans featured a stellar lineup of keynote speakers, a broad range of learning sessions, and countless opportunities for relationshipping and professional growth.

    Matthew McConaughey Was There

    Known for his captivating storytelling and unique perspective on life, Matthew McConaughey’s keynote, “Greenlights: Rethinking Success and Leadership,” drew from his personal experiences and professional journey. He shared insights from his #1 New York Times bestselling memoir, Greenlights, which chronicles his life’s pivotal moments and the lessons learned along the way. 

    His speech emphasized the importance of resilience, authenticity, and embracing life’s challenges as opportunities for growth. McConaughey’s engaging storytelling and down-to-earth wisdom resonated deeply with attendees, leaving them inspired to lead with courage and creativity in their own careers​.

    And So Was Artificial Intelligence

    That section about Matthew McConaughey was written with ChatGPT (except for the picture I took from wayyyy in the back). Since I got home from the conference, I’ve been challenging myself to use more AI tools. I’m a Millennial, I’m no Zoomer digital native. 

    I’m excited about the potential of AI in helping HR and TD professionals provide higher quality services, and I’m also bristling at the fact that I’m not very good at using it yet. I like being good at things (set up for the next section on Daniel Pink!), and I’m not good at AI. But I’m trying. That’s probably the biggest takeaway for me from ATD42; none of us in talent development are all that good at using AI just yet, but we’re trying! 

    I Filled Up My Notebook

    I took feverish notes during every session I attended. I’m usually the one just taking pictures of the slides (I still did) and maybe sending myself links to view later. ATD24 was so juicy for me that I had to scribble down everything everyone said for 4 days. 

    My favorite note that I immediately shared with the HPC team was from Daniel H. Pink, one of our all-time favorite authors. He’s cheeky. He grounds his writing in real, relevant research. The quote I wrote down, underlined, and sent to the team was, “Make a To Don’t List”. 

    This is a picture of a notebook held up in front of the stage at a conference. The notebook has the words, "Make a To Don't List" written on it.

    For context, Dan meant that sometimes we get so stuck on “getting sh*t done” that we get in our way. In his own life, his To Don’t List includes things like:

    • Don’t start the day answering emails 
    • If I’m not willing to do it next week, don’t say yes to it 

    Dan also says he keeps a notebook at his desk that is specifically for acknowledging and recording progress. At the end of every day, he writes down 3 ways he made progress. He admits that he never looks at it again, but the act of writing down his progress to close out the day helps him leave his desk feeling accomplished. I’m going to try it, and I hope you will, too. 

    There Was Something For Everyone

    This section was also written using ChatGPT, when I asked it to summarize the conference. It’s a pretty good summary! ATD has something for everyone. 

    Learning Tracks and Sessions

    The conference featured a diverse array of learning tracks designed to cater to various aspects of talent development and HR management. These included:

    1. Career Development: Focused on helping professionals advance their careers and develop others’ skills.
    2. Future Readiness: Addressed the skills and knowledge needed to prepare organizations for future challenges.
    3. Instructional Design: Covered the latest trends and best practices in designing effective learning experiences.
    4. Leadership & Management Development: Aimed at enhancing leadership skills and strategic management capabilities.
    5. Learning Sciences: Explored evidence-based methods for improving learning and performance.
    6. Learning Technologies: Examined the use of technology to facilitate learning in the modern workplace.
    7. Managing the Learning Function: Discussed strategic approaches to managing learning and development programs.
    8. Measurement & Evaluation: Focused on assessing the effectiveness of talent development initiatives.

    Networking and Expo

    The ATD Expo was a major highlight, featuring exhibitors showcasing the latest tools, technologies, and services in talent development. It provided attendees with hands-on experiences and the opportunity to explore innovative solutions that can enhance their organizations’ learning and development programs.

    Additional Highlights

    • Preconference Learning: Offered intensive workshops and certificate programs for deep dives into specific topics.
    • Career Center: Provided career coaching, resume reviews, and networking opportunities to help attendees advance their professional journeys.
    • Virtual Experience: Ensured that those unable to attend in person could still participate in key sessions and network with peers virtually..

    How is Your Soul? 

    The theme for ATD24 was Recharge Your Soul. I absolutely felt recharged when I left, so much that I couldn’t stop talking about it (still can’t). 

    Robert “X” Fogarty asked us in the opening session how our souls were doing, and I can’t speak for anyone else, but I needed to hear that. So much of what we do in HR and Talent Development comes from the soul. If the soul’s not doing so hot, the impact isn’t there either. 

    X started Dear World, and I totally recommend checking it out. At Horizon Point, we are People First and we put People First, and we believe that people’s stories are important. Dear World is all about using stories to inspire and connect people. Take a look at their work, and also ask yourself, “How is your soul?”.

  • Swinging for the Fence to Slow Productivity

    Swinging for the Fence to Slow Productivity

    We swung for the fences and came up short…
    Yeah, you win some, you lose some, it ain’t always home runs
    And that’s just the way life plays…
    Morgan Wallen

    A few years ago, I was facilitating a DiSC training session with one of my colleagues. We use a motivation checklist tied to the DiSC Personality Model to emphasize that different things motivate different people.

    We always encourage people to ask a peer what they think motivates them. Based on the behaviors you observe in another person, “What do you think makes them tick?” is the question we ask. I asked my colleague during the session to comment on what she thought my top two are. 

    She immediately said, “Well one is, ‘Taking on new challenges.’” 

    It wasn’t one of the top two I had marked.  Actually, in going through the checklist, it really wasn’t one I had even considered. 

    But as I reflected, I realized how off my self awareness might be.  She was spot on. I’m always swinging for the fence. On top of that, I very rarely wait patiently for the next pitch. I take on as much as I can, always ready for the challenge of knocking it all out of the park. 

    Too Many Balls 

    Following my sabbatical almost three years ago where I said no to everything for almost eight weeks, I came out refreshed and ready to swing for the fence again. I slowly but surely started picking up balls. One at a time, we added client after client, one of which is sucking the ever living life out of me right now. I picked up volunteer board seat balls. Thinking that the flexibility my husband now had given his change in careers would allow him to help out with the softballs of three kids, I said yes to more. Yes to travel, both personal and professional, yes to training for a marathon. Yes to a 17 year old from Costa Rica living with us. 

    Not only is my disposition to always swing for the fence, I am also always juggling a lot of balls trying to hit them all out of the park. Balls I’m trying to help others hit out of the park. I realized on one random Tuesday in April, I had dealt with ten different people calling me in crisis- or perceived crisis- needing my help. None of them were family, all balls I had picked up doing apparently what I’m good at.  As my husband has said, “I swear you have a sign on your forehead that reads, ‘Please spill your guts to me. I am here to help!’”

    But then a curveball invariably gets thrown. And two softball sized ones- one professional and one personal- hit me like a ton of bricks this spring.

    As I told my team, “I can juggle 18 balls at a time, but throw me 19 with a curve, and I want to drop them all.  It makes me realize maybe 15 balls is where I should have stopped.  I never should have picked up 16, 17, or 18 to begin with.  

    If I had never picked up those three, I could have handled the softballs, but by not stopping before it got to be too much, I seemed to be ill equipped to function given the big two.  

    I immediately went to, ok, sabbatical time again!  I need eight weeks of nothing! 

    Grand Slams

    For our second quarter planning meeting, you better believe “Sabbaticals” was on the agenda.  Unlike last time, everyone saw it and everyone brought it up before it was even time to discuss it. Everyone on the team has been in the business of picking up lots of balls too. We love to play the game, leaning into our mission, but it can get exhausting. 

    At our yearly planning meeting three months prior, we had worked hard to see where everyone was with current projects and what people wanted to grow in and what people wanted to divest in. I had named these things for myself too, already knowing in January that there were some balls that I wanted and needed to throw out.  But sometimes divesting in things takes time.  And I am trying to exit on some of them gracefully.  And I really wanted to equip my team to lead on some things they were capable of doing even better than I could, but there was inevitably some training involved in that. 

    We’d made plans for transitions. I communicated to boards I served on that I would not be serving another term- find a replacement! I’d be done with my bucket list marathon at the end of April. My so-stressful-I-can’t-sleep-at-night looming client issue would come to a peak at the same time and then be easier (or so I thought). 

    But by April, I was ready to say, “Forget gracefully!”  Every ball I’ve got is being thrown to the curb!”  

    “And that’s just the way life plays….”

    Right after this, I find myself heading to Oxford, Mississippi for a Morgan Wallen concert. You see, he is my daughter’s favorite musician. For Christmas, we had surprised her with tickets to his concert at Ole Miss in April. At the time, I wasn’t aware of how difficult the time between Christmas and April would be. The last ball I really wanted to have to juggle over that weekend was to be away from home again. 

    But she was ecstatic, and we weren’t going to miss it. After four hours in the rain listening to not one, not two, but three opening acts, he finally came on stage. A few songs in, he transitioned to my daughter’s favorite song, ‘98 Braves.  

    I felt the slow creep of the lyrics speaking to me:

    We swung for the fences and came up short…
    Yeah, you win some, you lose some, it ain’t always home runs
    And that’s just the way life plays…

    The personal issue got even more pronounced while I was gone.  The client issue came to a head right after I got back, and it was shared with me that it would get even more intense over the summer and into the fall. 

    Again, the thought, just throw the balls away. All of them. Quit swinging.

    Then, as I was unwinding the evening after my client engagement, I got a call from my husband. “He’s hit a grand slam! Cortez hit a grand slam!!” Drew was almost in tears. Our brown eyed boy who after seven years of baseball with us, had finally hit one over, and a grand slam at that!  His mother was in tears, I was in tears.  

    Seasons of Life 

    It takes some time for me to moderate the pendulum swings in my life. I preach moderation, but I often don’t practice it. And when I’m swinging for the fence all the time with too many balls, I get to a breaking point. I want to quit. 

    But, as I reflected I realized, I think I’m entering a season in my life where I can begin to honor the seasons of the game.  

    As Emily Freeman says so aptly, “Just because things change doesn’t mean you chose wrong in the first place. Just because you’re good at something doesn’t mean you have to do it forever.”  

    I’ve realized I’m in the season now where I would rather see someone else hit home runs. I get more joy and satisfaction from the win a teammate gets than I do experiencing it for myself. Like the speaking gig they are invited to instead of me. Like the colleagues who are about to land a very big fish or two that could substantially change their income (we pay a commission on business anyone lands) at a season in life where income is being sucked out like a vacuum. Kids in college ain’t cheap. For someone else to serve in that board role and learn.  

    It used to be that if our brown eyed boy was going to make it to a game or a practice or anything for that matter, we were going to have to take him.  After almost seven years, his mom takes him to most things now. She has stepped up to the plate and she is helping him knock it over the fence. It is a joy to see the evolution of their journey. 

    Most importantly, there is no greater joy than to see my kids well and excelling. Although Cortez isn’t our biological child, his successes and my three biological kids’ successes are more important to me than almost anything. Faith’s- our Costa Rica 17 year old- successes are important to me. The wonderful team I get to work with everyday at HPC are all so important to me.  And when I say successes, hitting a real grand slam isn’t what I mean, although the hard work and commitment that goes into hitting them is. 

    I’m ready to throw the balls for others to hit, not hit them myself. And I’m ready to be happy with a single, especially if it knocks in another run.  I’m not ready to stop stepping up to the plate or step up to the mound, I just need to modify my game plan. 

    And maybe you do too. 

    “When we want to give up, maybe what we need to do is open the door to doing things differently, not doing something different all together. “

    Mary Ila Ward

    “Slow Productivity” 

    For me, doing things differently is looking like a shift from choosing an all or nothing pace. A pace defined by what Cal Newport describes in his book titled the same as “Slow Productivity”.  His key pillars include: 

    • Focus on fewer things
    • Work at a natural pace
    • Obsess over quality

    Maybe I’ll take a sabbatical before 2024 is over, maybe I won’t (everyone else on the HPC team will be taking one in 2024-2025). I will be taking the summer to practice slow productivity, where I focus on the fewer balls that matter, namely, helping others succeed at the game, working at a pace that is more reasonable by saying no to the things that aren’t for me in this season, and by obsessing over the quality of relationships that are most important to me. 

    What Really Matters?

    In that same DiSC training, where I realized my self-awareness was totally off the mark in the challenges I take on, I also realized maybe I wasn’t totally self-aware illiterate. 

    The second motivator my colleague picked for me was, “Helping other people succeed.”  I had picked this one too. 

    I think my swinging for the fence can get in the way of me helping other people succeed sometimes. Especially people closest to me. It comes from a motivation to take on new challenges coupled with a desire to fix things. I’m looking forward to watching others hit it out of the park- by throwing the ball well, taking the bunt to advance the runner in front of me, or simply cheering from the stands- realizing that taking on challenging situations may just come in the form of helping others put in the work and patiently waiting seven years or more for the dividends to come. 

  • Open the Door and Expose Toxic Workplace Cultures

    Open the Door and Expose Toxic Workplace Cultures

    Last week I had the absolute pleasure of attending NASHRM’S 2024 Spring Workshop supporting my team member Lorrie Coffey. She gave an energizing presentation on Handling Toxicity in the Workplace, complete with getting knocked upside the head with a Horizon Point lightbulb stress ball. So, what does a toxic workplace look like? Let’s open the door and expose toxic workplace cultures.

    Lorrie started off by giving the definition of toxic and said that it’s an extremely harsh, malicious or harmful quality. She went on to give examples from social media of people talking about their current workplaces. One employee said, “I’ve literally been berated and to a point, what I could consider verbal abuse” another described their situation by saying that their anxiety was through the roof. So, what creates a toxic environment and causes people to leave?

    According to Career Plug, the percentage of employees in 2022 that have experienced a toxic workplace by age group are: 88% (18-34 year olds), 90% (35-44 year olds), and 79% (45 + years old). Notice the fact that 45 and up didn’t have as much experience with a toxic culture or did they? Lorrie pointed out that it could be that most CEO’s are in that age range, and who wants to report that they are experiencing a toxic environment when they are the one in charge?

    There are tell-tale signs of a toxic culture including increased negativity, turnover, dysfunction, stress, gossip, and competitiveness. On the other hand, there is a decrease in morale, productivity, attendance, trust, health, and feedback. Who then creates this toxicity?

    Why should leadership care? Big picture, it impacts the bottom line. During the middle of the presentation one of the participants asked, but what if the toxic person is a leader? If it the toxic person in question is a leader, you have tools to use:

    • Set boundaries
    • Constructively confront them
    • Keep emotions in check
    • Document, document, document
    • Recommend external leadership training/executive coaching 
    • Terminate (them or you)

    How do you improve a toxic culture? Maslow’s Hierarchy of Needs is what Lorrie recommends.

    • Work-life balance
    • Teamwork & Communication
    • Work on psychological safety
    • Feedback & recognition
    • Respect
    • Fairness & consistency
    • Growth opportunities
    • Leadership & staff training

    Check out Lorrie’s presentation in full on our What’s Up page.

  • A Tale of Two Employers: Workplace Appreciation

    A Tale of Two Employers: Workplace Appreciation

    “Employees don’t quit their job, they quit their manager.” How many times have you heard that phrase? Have you ever identified so much with it, thinking its origin may in fact be you for how well it resonates with your experiences? Well, I have. 

    I worked with a large company for almost 3 years, holding 2 different jobs within that time, searching for a position that would maintain my attention and highlight my skills coupled with a manager who would invest in me as both an employee and a person. In those 3 years, I found neither of those things and they were the longest 3 years of my life. I was continuously in a state of #OpentoWork, applying for positions well under my skill and experience level simply to be taken out of the toxicity that was my daily 9 – 5. But let’s unpack the situation further. 

    I was continuously in a state of #OpentoWork, applying for positions well under my skill and experience level simply to be taken out of the toxicity that was my daily 9 – 5.

    My first position with this company looked amazing on paper. The interviews highlighted efforts and initiatives that drew on my favorite aspects of my past positions and experiences and I was eager to get started. Once I did, I struggled with the management style I was receiving, communicating my needs only to consistently be met with unmet expectations. That, coupled with a difficult culture and internal resistance to what I was tasked to work towards, made it difficult to enjoy the work I was doing, but I persevered. I don’t believe in giving up when the going gets tough, but rather plowing through the difficulties and making the best of any situation. That is, until that situation bears no further potential. 

    The pinnacle of toxicity in a large organization comes to light with the vocalization of one word: re-org. Having never worked for such a large company before, I was naïve to what was to come. Long story short: my manager left their position, leaving me to be a team of 1. Their position was also eliminated as a result of the re-org, so I now had no growth opportunities. I saw the writing on the wall and knew I had to make a move and I had to make it fast. 

    So I transferred internally to a different team that, from the outside, seemed even more exciting than the first. Travel opportunities, engaging with high level internal and external leadership, autonomy over my work and…future growth opportunities! It was like the light I had been searching for at the end of the tunnel. Spoiler alert: it was not. 

    This new opportunity was worse than the previous, but for different reasons. The person I directly reported to was all but nonexistent. I communicated with them maybe once per month, and even then it seemed our short-lived conversations were meant only for them to check a box. No communication on how I was doing in the role, any help I may need or feedback I may have – nothing. The individual responsible for training and day to day oversight of me was the living embodiment of the phrase “hostile work environment”. I often left conversations thinking to myself “am I stupid?” because that’s how they made me feel. 

    The person I directly reported to was all but nonexistent. I communicated with them maybe once per month, and even then it seemed our short-lived conversations were meant only for them to check a box.

    While my first position with the company hadn’t been what I was looking for, this second position was quickly soul crushing. It traded my self-esteem and value for anxiety and a state of constant fear of reprimanding. There was no appreciation. Toxic behaviors like working 12-15 hour days, working weekends, sacrificing sleep – these were praised. Suggestions on process improvement or seeking genuine autonomy were met with hostility to the point where I stopped making suggestions. 

    I found myself once again searching for the right position. I was determined not to settle, knowing I had settled in the past, but I couldn’t seem to find anything. My determination was no match for the vibrant and competitive workforce that exists in North Alabama. Opportunity after opportunity drifted by and I was beginning to think I was never going to find the right position. Worse even, I was beginning to think that perhaps the problems I was facing weren’t the managers, but rather it was me. Were my expectations too high? Did the “right position” I kept dreaming of even exist? 

    Worse even, I was beginning to think that perhaps the problems I was facing weren’t the managers, but rather it was me. Were my expectations too high?

    And then one day, I got an Indeed message…about the position I was dreaming of getting into…with a small business, an environment I was desperately eager to return to. And the stars aligned and EUREKA, I got the job! There aren’t words to describe the trepidation I had walking into this new role. I had been sold a bill of goods not once, but twice before. I was not going to walk into another position with rose colored glasses on. 

    My first few weeks were great, I was learning so much and I was being exposed to multiple different facets of the company. I was introduced to the CEO and VPs within my first week, I was on a first name basis with the highest levels of leadership in the company and they truly seemed to listen to me when I talked to them. 

    At the end of my first month with the company, I went on business travel with the CEO, one of the VPs, and the Founder of the company – not only was it my first travel experience with this company but it was also with some of the most important people at the company. Unsurprisingly, I was nervous. Surprisingly, the trip was amazing. 

    I got to engage with leadership on a more personal level and they truly cared about what I had to say. The conversations I had on that trip are still referenced today and I am so thankful to have gone on this trip so early in my career with this company. I’ll never forget what was to me the most significant part of this trip. Following an employee engagement event we hosted for our local employees, we were heading back to the hotel and the CEO asked me “Do you know what your love language is?”. You could have knocked me over with a feather. Of course I knew, I’m a words of affirmation girl through and through. They noted this is something that my manager may struggle with as they’d not been great at it historically but they would keep that in mind. And they’ve kept that promise, to this day. 

    I got to engage with leadership on a more personal level and they truly cared about what I had to say.

    My manager, supposedly not historically superior with expressing their appreciation verbally, has had no difficulty in coming to me with praise. Any time they have feedback, they ensure it is being received correctly, something people struggle with on an interpersonal level, let alone a professional one. To put it simply: they care about me as a person first and an employee second. This has been the biggest differentiator between my new company and the previous. 

    I love my job, but on paper, I was slated to love my 2 previous jobs as well. The difficulty I was consistently faced with was my management, or lack thereof, and the environments I was trying to succeed in. It was like planting a petunia in a desert – I was destined to wilt from the start. 

    It’s been 6 months now and things are great. I’m not naïve enough to believe I will never have trouble with work – that is a part of life. But I know that I am supported by management and a team of some of the best, most kind hearted co-workers, and that knowledge makes the hardest of days that much easier to navigate.

    This blog was written by Guest Blogger Teddy Smith, a friend of Horizon Point.

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  • 3 Business Lessons from a Weekend at Disney World

    3 Business Lessons from a Weekend at Disney World

    I recently spent a weekend at Walt Disney World. It sucked, and I loved it. It rained a gazillion inches for 48 straight hours. My shoes and socks got soaked twice. I walked 5 miles with squishy, cold, wet feet. My iPhone got water in the charger port, so I couldn’t charge my phone. It sucked. And I loved it. 

    It’ll be crowded and hot with long lines and tired feet, but I’m already excited about the next trip. All because of 3 basic business lessons we can all learn from Disney.

    1. Moments are powerful.

    Standing in the rain at Epcot at 9:00pm, waiting for fireworks to start, Felix tripped and fell. (Felix is the sweet toddler of my fellow Disney College Program Alumni, Daniela and her husband Sean.)

    He was rattled and upset, but a nearby Cast Member immediately walked over and offered him a sticker of the Eiffel Tower from the France pavilion. That one little magic moment brought Felix so much joy, and he totally forgot about his big tumble.

    2. Kool-Aid is good.

    Cast Members are empowered to create magic moments from their very first day. Onboarding is all about “drinking the Kool-Aid“, and while it’s easy to roll our eyes at cliches like that, believing in a little magic actually is a secret sauce. At Disney, drinking the Kool-Aid and sharing it with guests from all over the world is a direct driver of business success. I’ve been a Cast Member, and I’ve been a guest, and the Kool-Aid’s always good. 

    3. Bright spots outshine the bruises.

    We spent two full days walking a total of 18 miles around three theme parks. It rained the entire time. On back to back days, we had to walk around for hours with wet, squishy feet. And yet, I’d do it again right now. Felix got an Eiffel Tower sticker. My brother was celebrating his 29th birthday and got 97 “happy birthdays!” from Cast Members everywhere we went. My husband got to visit 8 countries and eat dinner at a German biergarten. The bright spots are so bright the other stuff doesn’t even matter. 

    The moral of the story is that doing the right thing for your customer or your guest or your service provider or your new hire, etc. creates bright spots and leads to repeat business, word-of-mouth business, and all the good stuff that companies spend lots of marketing dollars on. EPIC moments are powerful. 

    How are you creating powerful experiences for others?