Horizon Point Consulting

Author: Mary Ila Ward

  • For the Love, Make a Decision! 5 Tips For Establishing Personal Leadership Through Decision Making…

    For the Love, Make a Decision! 5 Tips For Establishing Personal Leadership Through Decision Making…

    Have you ever been around someone that waffled on everything?  Whether big or small, with each decision they go back and forth and back and forth until the decision, oftentimes, becomes null and void.  Also, oftentimes, they only worry about what others are thinking in making a decision instead of moving forward based on what is right and best for them personally.

    By and large, leaders are decision makers.  Establishing personal leadership requires sound personal decision making and being confident in those decisions.  This is necessary before you can make decisions that impact others and/or an organization.  It is difficult to see how people who have trouble making personal decisions will be able to step into leadership roles where decision making is constant.

     Keys to sound personal decision making: 

    1. Decide based on your mission and values. If you have your mission and values always at the forefront, decision making is much easier.  I saw a twitter post this morning from Tim Elmore that stated, “Roy Disney once said, ‘It’s not hard to make decisions when you know what your values are.’”
    2. Get the facts.  What are the pros and cons of the decision that are factual, not emotional?
    3. Weigh in with others who matter.   In personal decisions, make sure you’ve talked with those people who are important in your personal life, in which the decision will impact, before making a decision.  Get their input. Having a colleague to bounce possible pros and cons of different business decisions is valuable.  There may be different people you go to based on different decisions at hand
    4. Don’t worry about what those that don’t matter think.  These are your decisions, not someone else’s. Personal leadership starts with knowing what is right for you.
    5. Step back, but not too long.  If you are faced with making a potentially life altering or organization altering decision and you’ve gathered the facts and talked with others, step back for a bit.   Take time to focus your thoughts on other things, because if the decision is life altering, it has probably consumed you.   Focusing on other things may help bring clarity to the right path.  But don’t delay too long, this may end up begin worse than making the wrong decision.

    What have you found to be most helpful to do when faced difficult decisions?

  • 3 Ways to Create Insights for Learning Transfer

    3 Ways to Create Insights for Learning Transfer

    “Mom, I made a connection!” we hear our son say quite frequently now.

    We didn’t teach him about “connections” so someone at school must be talking about paying attention to be able to make connections between information and learning.

    For example, a couple of weeks ago they read a book about Rosie an Engineer and then “engineered” a plane to see if it would fly.  He loved it- the building the plane part, not the reading ☺

    This past weekend, he was playing in the front yard and came running in. “Mom, Mom! Come outside, I need to show you something.”

    I walked outside with him and he showed me how a nerf plane flew better if he threw it from one direction better than the other direction.  

    I asked him, “What do you think caused it to fly better that way instead of the other?”

    He said, “It’s like my Rosie plane, the wind direction affected it.”

    Lightbulb moment.  A connection.

    I love watching the lightbulb go off for him.  Really, I love watching the lightbulb go off for anyone. It is one of the joys of training people.

    What he calls a connection and what I call a lightbulb moment is what two speakers at the 2019 SHRM Talent Management conference call insight.

    Dan Heath talked about creating moments of insight is a key driver in creating moments.  

    David Rock, Founder of the NeuroLeadership Institute, discussed how insights are a critical thing that has to happen in order to create habits that can help transform organizational culture.

    Insights change our world and our opinions and help us make sense of things in order to apply that learning to other things. It happens when your unconscious is solving the problem. The moment something comes together, it generates the motivation to change.

    In other words, because my son learned in one context, he turned to face the other direction in throwing his nerf plane. He changed his behavior.

    In a training example, it comes when a manager sits through two days of DiSC training to learn how to better understand himself and others. He goes back to the office and three days later is discussing a “problem” employee with the HR Manager. There he says, “You know, I’ve always thought Jim was just a jerk, but now I see it might just be that his personality is a C style. Let’s talk about how the DiSC model could be applied to me helping him.”

    Lightbulb.

    So how do you create insights in learning and in life?

    1. Identify one or two critical insights you want to transfer.   

    My son’s teacher may have identified that she wanted the students to understand that 1) a structure’s design and 2) the external environment affects a product’s ability to perform.   Based on that, she designed activities to help the students realize this for themselves.

    In training, I want people to have a lightbulb moment that we are all more similar than we think we are. I want to transfer that we are more the same than we are different, all with the goal to establish empathy.  I use a Tell Your Story activity to do this, and then I get all participants to share the 3-5 critical stories that have shaped their lives. Undoubtedly, this starts off as very difficult, but in the end, connections are formed that would haven’t ever been expected.  Which brings me to my next point…

    2. Blend storytelling and science.  

    We internalize stories more than we do facts, but we need facts to convince people. Especially logical business people. The most effective speakers and trainers blend both.  They use a story to support the science they are trying to get across. Case in point, I attempt to start most of my blog posts with a story to illustrate a point that is grounded in some research. (Sorry if I’m continually boring you with stories about my kids to make a point).

    If you want the science behind insights, read this. (You will have to join to access it.)

    3. Allow for Quiet

    Insights come from a quiet brain (see the research).  If you are training, ask a question, and then pause for three minutes before getting responses.  Give people time to create insights through a quiet brain.

    I think this also extends to simply allowing for margins in our life in order to create the quiet brain we need for insights to take place.  

    Maybe we all need some time to play in the front yard without pressure to be somewhere next or get something done.

    When have the greatest insights in your life occurred for you? How has your behavior changed as a result of it?

  • 5 Things To Consider in Pursuing Passion in Work

    5 Things To Consider in Pursuing Passion in Work

    I always seem to get the best insights into my children’s minds from the front seat of the car when they don’t think I’m listening.  It usually comes in the form of backseat dialogue between themselves and a friend.

    One particular day driving to baseball practice, a friend of my son’s was with us and he out of the blue stated, “I want to be a lawyer when I grow up.”

    My son responded, “Why?”

    “So I can make a bunch of money,” he said.

    I guess my son saw this as an invitation to declare what he wanted to be when he grew up as well.

    “Well, I want to be a Pokemon collector when I grow up,” he said.  “And, also, I’ll work at Target where I can help people find Pokemon cards they like.”

    I resisted the urge from the front seat to insert myself and say, “What?!?” Then, I realized, he’s eight.  No need to argue about his current passion being his career.  It will change (his passion and his career choice) I’m sure, no less than a dozen times before he is really old enough to be employed.

    But it does beg the question, should we pursue passion in our work? And should we encourage our kids and others to do so?

    Does our passion lead us to work or does work lead us to our passion? 

    Passion is one of our values at Horizon Point, so you might find me hard pressed to argue against pursuing passion at work, but some recent reading and listening have provided some context for these questions.

    The Passion Paradox and Adam Grant’s WorkLife Podcast: The Perils of Following Your Passion are both great things to check out on the subject.

    I think I can sum up  both the book and the podcast best with the thought Angela Duckworth shared on Adam’s podcast and that is this: We often use “follow” your passion when it should really be “develop” your passion if we want passion to guide us in a healthy way. It’s not the noun “passion” we get wrong, it is usually the verb we put with it.  Fleshing this out means:

    1. Following seems to convey that passion is already inside us and we know exactly what our passion is.  Most of us are unsure of our passions and how they can or should translate into work.
    2. Following also seems to convey something that we do with blind devotion. As The Passion Paradoxpoints out, this kind of myopic thinking can lead us to do really bad things.  There is a dark side to passion whether it is in work or in any aspect of our lives. 
    3. Developing your passion, instead leads us to seek out opportunities for exposure and learning where we can grow and discern what we like and don’t like.
    4. Developing leads to growth and expertise.  In order for passion to be something we can make a living at doing, we most likely have to be somewhat good at it.
    5. Developing emphasizes the journey, not the destination.  When we are only focused on the destination number two above, the dark side can kick in.

    As was pointed out on the WorkLife Podcast episode, it makes sense that passion is also a word used to relate to relationships.  

    Is passion a component of dating and marriage?  Yes, it usually is a spark that starts things and hopefully shows and sustains itself over the course of a lasting marriage.  But is it present all the time?  If you’ve been married for any length of time, my guess is you would easily answer, “No”.   And if a relationship is only about passion, my guess is your response would also be “No” if I asked you if that relationship is sustainable.

    Passion is the pursuit of that which fulfills and sustains in a way that is more often than not, bigger than ourselves.  It is unselfish at its core.

    So, although my son thinks that he can make a living working at Target selling Pokeman cards to others, at least he isn’t picking it for the money.   As his interests and passions develop, I hope doing something greater than helping himself stays core to what he wants to be when he grows up.

    Like this post?  You may also like:

    More from Adam Grant: Stop Asking Kids What They Want to Be When They Grow Up

    The Point Blog Posts on Passion

  • The Most Popular Emerging Employee Benefit is…

    The Most Popular Emerging Employee Benefit is…

    I remember thinking, how am I going to do this?

    I had just started my first full-time job out of college, and I was getting married that year.  I had been given two weeks of vacation for my first year that I had to earn throughout the year.

    If I wanted to take a honeymoon and be off a day or two before the wedding, I really had almost no time left to take off.  And a couple of my good friends were getting married that summer too, and I was in their weddings out of town.

    Was I going to have to lie and fake sick to be able to take enough time off to be in attendance for these events (since sick time was a separate time off bank at the time), or was I going to have to choose and miss something in order to be at work?

    And these decisions did not take into account whether I even needed to be present to get work done.  I could actually report to work missing something important to me, and quite possibly not have much work if any, to get accomplished if I was wise with my time and worked efficiently.

    According to a survey out by MetLife (click to download the full survey for this information), the most coveted emerging employee benefit is unlimited time off.

    Seventy-two percent of those surveyed said that unlimited time off is the emerging benefit they are most interested in.

    I could understand this in my early twenties when a benefit like this would have been unheard of, and I can certainly understand it now with my life involving time off needs that don’t just revolve around me but also the needs of a growing family.

    The survey states: “Emerging benefits help employers create the kind of culture that demonstrates a deeper level of care for employees, communicating that their needs are valued and their employer is committed to their success.”  

    In addition, and possibly more importantly, unlimited time off communicates trust to employees.  Trust that they know when and how much is appropriate to take off and for the right reasons.

    It also demonstrates a level of trust in leaders who are managing employees’ time to be able to utilize this benefit in a way that leads to company and individual success.

    So in a day and age where unlimited time off is an actually possibility, would it be your most coveted benefit offering?

    And if you are an employer with the ability to provide this benefit, what keeps you from doing so?

    Full disclaimer:  We offer unlimited time off at Horizon Point, and I have found that our people have never abused it.  If anything, there is not enough time taken off when needed.

  • 4 Training Facilitation Tips Gleaned from a Five-Year-Old

    4 Training Facilitation Tips Gleaned from a Five-Year-Old

    “Mommy,” my five-year-old said from the backseat of the car on the way to school one morning, “What do you do for work (pronounced more like wurk)?”

    I wasn’t sure where her question was coming from, but in trying to think about how to describe what I do to so her Pre-K mind would understand, I quickly thought that “consulting” wasn’t going to make sense.

    So, I chose instead to describe what I do in the context of what I was scheduled to do that day.

    “Well, today, I’m going to train some people on their first day of work. I get to help my client get new people excited about where they work and what they are going to get to do.”

    “So, you’re a cunductor?” she said.  Her short u that always seems to replace her short o confused me.  

    “A what?” I asked.  

    “You know a cunductor,” she said with mild frustration.  “Like you help people on and off trains.”

    “Oh, a conductor you mean?” I asked.

    “Yes, she said.”

    I had to chuckle.  In trying to pick a word she would understand opting for training instead of consulting, she used the train to make a connection to actual trains.

    I tried again.

    “I’m like your teacher at school kind of, but I get to teach adults and help them learn at work.  There are no trains involved,” I laughed.

    To which she replied, “So who is your principal?”

    This is just one example of conversations we have as her inquisitive mind processes everything around her in a cute, but also thought provoking way.

    But her questioning helped me to think about some best practices for facilitating training that may help any of you who are “cunductors” aka training facilitators and leaders, helping adults learn at work:

    1. Word choice is important. Consider your audience- age, skill level, position, part of the country or globe, etc.  when deciding if the way your explaining things and your word choice makes sense.  I’m the world’s worst at this but try to avoid catch phrases and sayings.  For example, using “beating a dead horse,” may make sense to some as a way to say we’ve gone over this way too much, but if taken literally and/or being translated into another language, it could cause a lot of confusion.

    In addition, avoid using words that are vague and may cause confusion.  For example, “We will break in a few minutes.” As opposed to, “We will break at 10:15 am.”

    2. Explain things in more than one way and in more than one medium.  Not everyone learns the same way.   Analogies may help in describing something in a way that may make sense as long as it doesn’t violate recommendations in number one above.   In addition, engaging people in listening, writing, drawing, reading, small and large group discussion and individual reflection activities helps to ensure that content is internalized.  Once internalized, it can then be used to help shape and change behaviors on the job.

    3. Slow down when you talk. This may actually be what I’m the worst at in my southern way of talking, but this really hit home for me while facilitating a training this week where everything I said was being translated into another language for about half the participants.  Inserting pauses and breaks in your discussion is helpful.  In addition, inserting a variety of activities helps to break up the speed and prevalence of talking.

    4. Gauge your audience’s understanding.  Watching the facial expressions and body language of your participants, as well as questions they might ask, can help you know if they understand what you are saying.  If you are talking too fast, not explaining things in a way that makes sense or using words/phases that are confusing, facial expressions and body language will cue you to this.  I learned quickly in my training this week that the interpreters would look at me funny if I said something that wasn’t easily translatable or unclear.   

    In addition, participants would stop me to ask clarifying questions, and some were of the “So who is your principal?” nature which showed me I was off the mark in my analogy or explanation of a topic and needed to try again.

    How do you ensure that your “conducting” facilitates adult learning in a way that impacts job performance?