Horizon Point Consulting

Author: Jillian Miles Massey

  • Tails and Tales of Remote Work

    Tails and Tales of Remote Work

    “I’m sorry, I’m working from home and my dog is barking.” How many times have you said or heard this lately? I have a mini schnauzer with a not-so-mini personality, so I’m an experienced “I’m sorry my dog is barking” professional. So is the HR leader who said that exact sentence on our call this morning. 

    By now, many of us have been working remotely for months. Some for years. We’ve adopted new methods, like wearing pajama shorts under that sharp shirt and blazer because no one really ever sees below our shoulders. We’ve found a new rhythm. We work when the kids are doing homework or the baby (and/or dog) is napping. We’ve got this. 

    But are we engaged? Are we growing? Do we feel connected to our colleagues, our leaders, our organizational and personal purpose? We’re working longer hours and producing great work, but we don’t know if it’s sustainable. The events of 2020 are taking a collective toll on our mental health. If you are an HR leader or a manager of people, consider some best practices for supporting remote workers. 

    1. Offer options. Remember that employees have different learning styles, different engagement preferences, and different abilities. We have more options to accommodate differences when we can be in person in an office setting and use technology. Our options shrink when we’re forced to rely exclusively on technology. However, shrunk isn’t nothing. There is really great HR tech out there. There are free online tools. We’re not stuck. We can still offer different options for communication, learning, and engagement. Employee wellbeing is negatively impacted when they’re boxed into a corner. Give them some wiggle room.  
    2. If it ain’t broke, don’t break it. If you had systems in place prior to the disruption that still work in a remote environment, leave them be. For example, if you used to send an email or pick up the phone and call when you had a question, but now you’re defaulting to a video call, take a step back and ask yourself why. Do you feel required to use video calling because it’s “more engaging” than phone calls? Video calls certainly add value to a remote work environment, but they should be limited to scheduled group meetings that you would normally have in person, just like scheduling a conference room. Video fatigue is real, and our mental health slides when we feel forced into unnecessary camera time. If the good ol’ telephone ain’t broke, don’t break it.  
    3. Seek feedback. I know you know this one. Are you doing it? Openly, regularly, meaningfully? The only source that can tell you if employees are feeling energized or overwhelmed, engaged, or burned out (or Zoomed out) is…drum roll…employees. Talk to them. Remember #1 and offer options to talk to them by email, phone, video, anonymous survey, etc. Pay attention to the options they choose; that’s immediate feedback. The employee who always uses video calls may be signaling that they need social interaction. The employee who emails at midnight may be navigating a schedule with a newborn baby. Next time you’re in a virtual meeting with everyone, use a polling feature or link to a 3-question survey in the chat feature to ask for anonymous feedback about wellbeing and engagement. Here are some tips for effectively using pulse surveys. 

    We all have barking dogs and laughing children who are equal parts of our remote work environment, and with the right support and good leadership from HR, we can find high work engagement and general and mental wellbeing in this new worklife. We’ve got this. 

  • A Pound of Prevention

    A Pound of Prevention

    “A pound of prevention is worth an ounce of cure” is a phrase I heard for the first time this week.

    I was at lunch with an attorney who specializes in employment law, and she said that phrase as we were talking about clients who don’t see the benefit of proactive, preventative measures and instead just hope everything turns out alright. I immediately wrote it down and googled when I got home, and the internet says it’s a Benjamin Franklin quote. Apparently, Franklin wrote an anonymous letter to his own newspaper in Philadelphia in 1735 about the importance of preparing for possible fires ahead of time versus waiting until the fire is burning to make a plan. 

    How many of us have waited until the metaphorical (or literal) fire was burning to actually do something? 

    One of the common “fires” companies face is invaluable leaders retiring or leaving for other opportunities. Many organizations do not spend enough time proactively planning for succession, and then they find themselves without a VP or other critical leader and have to scramble to find a suitable replacement. We speak to this in our recent blog post “Who Is Your Successor?”. 

    Another fire that can burn quickly is non-compliance – knowingly or unknowingly failing to comply with employment law. This is common for small businesses who see rapid growth and suddenly find themselves crossing the FTE thresholds for various legislation (e.g. the Affordable Care Act typically applies at 50 FTEs). As a business owner and/or leader, you are responsible for ensuring that your organization complies with federal, state, and local employment laws. If you operate your business in more than one state, you may need to take another look at your policies. Having an updated employee handbook – and actually having every employee read and agree to it – is a pound of prevention that every single organization needs to take seriously. 

    We don’t wait until the fire is burning to buy an extinguisher. Let’s not wait until there’s trouble to protect our organizations and our employees.

  • Is it a Fantasy Draft or is it Talent Acquisition?

    Is it a Fantasy Draft or is it Talent Acquisition?

    Do you know the difference between a snake draft and an auction draft in fantasy football? (If you said no, help is here!) Most people who play have a pretty solid preference for one or the other. I’m here with the unpopular opinion that it doesn’t matter which style you use (gasp!). When you draft a player to your team, snake or auction, what matters is whether that player’s skills match up with your needs in the most strategic, beneficial way. 

    Do you know what fantasy football really is? Talent acquisition. Recruitment and selection. When we evaluate a pool of candidates for a job, we’re looking at both on and off the field performance to find the best match. We’re looking at professional work experience combined with intangibles like work ethic and integrity. We know that the most successful players – on the field and in the office – have equally strong hard and soft skills. So how do we objectively measure fit and decide who to draft? 

    We measure fit by matching values. We assess current employees’ values, and then we use that data to develop an Organizational Culture Profile (OCP). Candidates then take the same assessment, and like magic, we have data to tell us which candidates we should draft for our team based on their preferred OCPs. 

    Jason Mutarelli with Accounting Today talks about using data to make fantasy football decisions in much the same way he approaches his own professional accounting work. We know data is critical to decision-making in the workplace, but we can’t figure out how to use objective data when making arguably the most important decision of all: who to hire. 

    Fantasy football is about having fun and flexing your strategy muscles. It’s about objectively evaluating individual technical skills and team-based performance to build a roster of players that will bring you a win each week. Don’t we want a roster of players that will bring us wins in the workplace? We win at work when our values match. Start assessing values and you just might win the league!  

    See the original post of “Is it a Fantasy Draft or is it Talent Acquisition?” by Jillian Miles on thematchfit.com here.

  • Who Is Your Successor?

    Who Is Your Successor?

    How many people do you know that have left a job or stepped down from a volunteer leadership position, regardless of the reason? Have you ever been that person? I have. Let’s talk about it. 

    Every day, organizations find themselves with a newly empty desk chair. Responsibilities unassigned. Balls dropped. Projects unfinished. On average, that chair sits empty for 40-60 days, depending on which report you read. Think about your own organization. Do you know your “time to fill”? With the talent market like it is right now, your time to fill may be even longer. Think about all that lost productivity a.k.a. lost revenue + cost of recruitment + myriad of other expenses we know fall into the total cost of hiring one person. Whew! 

    We can be proactive and cut the time to fill significantly. We need to talk about succession planning (even if you don’t want to). Sharlyn Lauby talks about this on the ADP Spark blog in her article “5 Reasons You Should Have a Succession Plan (Even If You Don’t Want To)”. Another iteration of something I hear myself saying at least once a week, Lauby states, “It’s absolutely essential for organizations to think about the “what ifs” associated with an employee not being able or available to do their job.” We have to be prepared if we want to maintain long-term success. 

    I recently left a job that I loved for the job that I was made for. It wasn’t easy, but it was right for me. As the first domino fell, so did the next one, and the next one. I had to tell two volunteer-led organizations that are dear to me that I could not finish out my term on the board of directors. I was, of course, willing to help train my successor…who I realized did not exist. Not for my job, nor for my volunteer roles. It was a shock to these systems for me to leave suddenly. But it didn’t have to be. 

    Sharlyn Lauby said something else I hear myself saying constantly: “Succession planning isn’t as hard as it sounds”. It’s as simple as paying attention to the talent already within your organization. Forbes contributor, Stuart Levine, describes strategic talent management and successful succession planning as a system where “People are identified for their potential to guide the organization in the future as much as for their current strengths”. The wisest talent managers think in the future and live in the present. When executed well, succession plans can be the lifeblood of an organization. 

    Remember that job I loved and left? I was teaching at a university, focusing on professional and career development of business students. We frequently invited industry partners to visit classrooms and speak to students about their successes and their challenges, sometimes in a recruiting capacity, sometimes purely educational. Sherwin-Williams was one of my favorite companies I invited to participate – let me acknowledge my bias as their former HR intern – because I think they do many, many things extraordinarily well, including talent management and succession planning. Did you know upwards of 85% of their hires are internal? Did you know some of their current top leaders started with the company as management trainees decades ago? Here’s what that looks like. Sherwin-Williams is a shining example of an organization that thinks in the future and lives in the present. They have extensive training and development that is specifically designed to capitalize on the existing strengths of potential leaders in preparation for their inevitable opportunity for internal promotion. They pay attention to every single potential leader and how he or she can be strategically developed to lead in a way that is best for him or her individually and best for the company. It’s really an incredible system. 

    So how do you get started? SHRM has excellent resources to help any organization create succession plans. Here are two reads I recommend:

     

    If you have more time and are ready for a deep dive, check out Developing Leadership Talent, part of the SHRM Foundation’s Effective Practice Guidelines Series. 

    Succession planning is important. I have experienced the stress of having no plan in place when someone left, and I have been the cause of that stress for others. The proof is in the successful organization pudding: pay attention to and develop your talent now. Who is your successor? Don’t wait until you’re leaving to figure it out. 

     

    Have questions about how to incorporate strategic talent management and succession planning in your organization? Horizon Point can help. Call us at 256-227-9075 or email us at info@horizonpointconsulting.com.