Stop Selling When Interviewing Candidates

When I was a recruiter, interviews started off with a little overview of the organization.  I’d tell them a little bit about what it was like to work for our company and also cover information about how the interview and hiring process worked before launching into questions.   I often had the chance to sit with hiring managers interviewing candidates as well.   The difference in how the hiring manager handled the first part of the interview related to information about the company was always interesting.  Some said very little if anything about the organization or their department and/or team, while

The Misconceptions of Business Continuity Planning

Written by: Lorrie Coffey, Horizon Point Consulting Last week I had the privilege of leading a workshop in partnership with the Huntsville-Madison Chamber of Commerce to discuss Business Continuity Planning with leaders in our area. The Covid-19 Pandemic caught many organizations unprepared and they have struggled through how to keep their business going during this time.  One reason for the lack of preparedness is misconceptions organizations have regarding Business Continuity Planning.  Misconception #1: My organization doesn’t have the time to create a Business Continuity Plan. And besides, we’ll never need it.  Yes, Business Continuity Planning takes time. It’s not something

The Most Popular Slide in All My Leadership Trainings

I often glance at what people take note of when they are a part of one of our training sessions.  Not the notes or handout questions we make them fill in, but the notes where they turn over to a blank handout page or pull out their own notebook and jot things down.  The notes people take because they want to make sure they remember something. The times when people say, “Can you go back to that slide for a minute please?” And then they start furiously writing. We also get feedback from all participants at the end of each

Defeating the Kobayashi Maru, the No-Win Situation

My 13-year-old came to me last week and said “Mom, we are living through history. In five to ten years, kids will learn about this pandemic in history class and I’ll be able to say ‘yeah, I was there’!” And he’s right.  Students will hear about how our world came together to fight COVID-19. They will be amazed by the fact that we quarantined, that so many businesses had to close their doors, but hopefully, they’ll be inspired by the way we innovated to overcome this pandemic and support those in the front lines.  I don’t know that we ever

The Way We Fail at Work with our Words and our Gifts

Expressing love at work may seem like a little too much.  But in reality, showing love is really showing people you care.  It isn’t about recognizing people’s accomplishments, it’s about appreciating people for who they are.  When we are talking about love at work, we are really talking about how to show people you appreciate them.  We talked about how to apply quality time as a love language at work on the blog last week. Quality time is a love language that is sometimes hard to know how to apply to work, but the love languages that are most and

4 Ways to Apply Quality Time at Work

“Would you rather me 1) give you a high five or 2) work on a puzzle with you?” I asked my five and nine-year-old over the holiday break.   It was one set of about twenty force choice questions from the Five Love Languages for Kids quiz I was giving them in order to explore how my husband and I can continue to be mindful of how we can best customize our parenting to each child.  Both easily answered, “Work on a puzzle with you.”  The Love Languages quiz started in romantic relationships and describes five primary love languages:  Physical Touch

Don’t Hoard Your Organization’s Wealth

“Knowledge is power. Knowledge shared is power multiplied.” – Robert Boyce Organizations contain a wealth of knowledge. Some organizations spread that wealth, and some hoard it. Those that share the wealth of knowledge maximize their potential success.  I’m currently reading The Starbucks Experience by Joseph Michelli and even though my brother and sister-in-law are both former partners (that’s what Starbucks calls their employees), I had no idea just how strong of an emphasis Starbucks places on knowledge at all levels of the organization. From formal training and incentives for completion, requiring partners to sample all core products twice per year,

The Confusion Over Cannabis

Written by: Lorrie Coffey, Horizon Point Consulting Ten states plus DC have legalized marijuana for recreational use. Thirty-four states have legalized it for medical use. And CBD oil is readily available in most states.  But marijuana is still classified by the Drug Enforcement Agency as a Schedule 1 drug, which means it is still illegal to grow, buy or sell, possess, or use under federal law.  Oh, and while CBD shops popped up on every street corner as soon as the Farm Bill was signed back in late 2018, the Farm Bill did not legalize the general production, sale, or

A Final Thought on Leading for Skill and Will: It’s a Long Term Game, Not a Short One

I’m on a plane with my third-grade son, traveling to Washington D.C. He is taking a math test beside me.  We are headed up to our nation’s capital for a work conference I have, and he and my dad are along for the ride.  He’s coming to actually see some of the things he’s been learning in school about government and democracy.  With the trip being counted as a “field trip” for him instead of an absence, the schoolwork, including tests he’s missing, come with us. He is to complete them and return them for grading the Monday after we arrive

The Number One Thing that Leads to Team Success

The last three books about workplace effectiveness I’ve read have all discussed it.  Two of our clients are having lots of trouble with it. It is what research shows us leads to team success more than any other factor.  It is the concept of psychological safety.  According to Amy Edmondson, a lead researcher on the topic, “Psychological safety is a belief that one will not be punished or humiliated for speaking up with ideas, questions, concerns or mistakes.”  And according to research conducted by Google:  Following the success of Google’s Project Oxygen research where the People Analytics team studied what makes a great